Don’t Discount The Customer’s Ability To Discount, Part 18
Me: “Hi, how are you today?”
Customer: “Fine.”
Me: “Did you find everything okay?”
Customer: “Sure.”
I start ringing her items up.
Customer: “No, that’s supposed to be 50% off.”
Me: “All right, no problem! Let me ask someone to double-check that for you.”
I call my coworker over our headsets and ask.
Coworker: “Nope, no discount off of these.”
Me: “Sorry, ma’am, it doesn’t have a discount on it.”
Customer: “Whatever. I don’t want it, then.”
I continue to ring her items and she asks about several more that are “supposed” to have a discount.
Me: “Sorry, ma’am, my coworker said there’s no discount on most of these.”
Customer: “Let me speak to your manager, then.”
I call the manager over.
Manager: “What seems to be the issue?”
Customer: “Your employee isn’t giving me the discount on these items!”
Manager: “All right, let me check this for you.”
He checks for any sale prices on any of the items and comes up with nothing.
Customer: “Ugh! You people are so selfish with your discounts!”
She then stormed off without any of the items, leaving my manager and me there wondering what had just happened.
Related:
Don’t Discount The Customer’s Ability To Discount, Part 17
Don’t Discount The Customer’s Ability To Discount, Part 16
Don’t Discount The Customer’s Ability To Discount, Part 15
Don’t Discount The Customer’s Ability To Discount, Part 14
Don’t Discount The Customer’s Ability To Discount, Part 13
Question of the Week
Have you ever served a bad customer who got what they deserved?
