Don’t Discount The Customer’s Ability To Discount, Part 15

, , , , , , | Right | October 23, 2020

We are about to move house, so we are selling anything we don’t want to take with us. There are a lot of children’s things that our kids have outgrown and are pretty bulky, so we want to get rid of them quickly.

Everything is clean, in good condition, and really cheap, so some items go within the hour. Others have lots of interest but just need transport arranged, etc.

One woman messages me on a few items.

Customer: “Are they available?”

Me: “Yes, they are!”

I don’t hear from her again. I get rid of pretty much everything that day, and after a few days, the items nobody wants go to the charity shop.

A whole week later, the customer from before contacts me again.

Customer: “I will collect them tomorrow and will only pay what you’re asking if they are in excellent condition.”

Me: “Well, there has been a lot of interest and nearly everything has gone. But as it happens, someone let me down on the last item and I am available tomorrow.”

Again, I hear nothing back until later that night, and it’s a one-word reply.

Customer: “Okay.”

I’m not too thrilled with her demanding attitude. At this point, she doesn’t know where I live nor have I actually agreed to sell to her, so I don’t feel like chasing her. Around lunchtime the next day, I get a message.

Customer: “I’m free now; I can collect [item].”

Me: “That’s fine. My address is [address]. How long do you think you will be? I am working from home, so I’m pretty busy.”

I get nothing back. An hour later, I see a car pull up; a woman in her early forties with nice clothes, designer handbag, etc., gets out. She strides up to the door and bangs very hard, ignoring the doorbell.

Me: “Hello?”

Customer: “I’m here for the baby bouncer.”

Me: “Yes, I—”

Customer: *Cutting me off* “Is it clean? It should be clean if you are selling it.”

As I’m bringing it to the door:

Me: “Yes, it’s clean and disinfected. The lights, sounds, and movement all work fine. No damage or marks. It’s pretty much brand new and I have the box and receipts.”

She looks almost disappointed.

Customer: “Well, I, err… I can only pay you £20.”

Me: “It was £160 new; the advert was £30, no offers.”

Customer: *Smirking* “I will leave it, then.”

Me: “Oh, okay. Bye, thanks for coming!”

With that, I closed the door on her. She stood at the door motionless for a while before getting back in her car, looking shocked that her ploy didn’t work. 

I ended up taking the bouncer with us after we moved — couldn’t donate it with a fire tag — and sold it to a very grateful new mum near the new house.

About that time, we ended up selling a load of furniture after we moved. That customer commented on most of them, as well, even telling other commenters that they were sold when they weren’t.

I blocked her, but not before letting her know that I don’t sell to time wasters.

Related:
Don’t Discount The Customer’s Ability To Discount, Part 14
Don’t Discount The Customer’s Ability To Discount, Part 13
Don’t Discount The Customer’s Ability To Discount, Part 12
Don’t Discount The Customer’s Ability To Discount, Part 11
Don’t Discount The Customer’s Ability To Discount, Part 10

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