Don’t Discount The Customer’s Ability To Discount, Part 17

, , , | Right | December 30, 2020

I work at a popular clothing store at the mall. This takes place during Black Friday. We have a great sale on winter jackets and a customer approaches me with one.

Me: “Hi there! Are you ready to check out?”

Customer: “Actually, I was wondering if you have this jacket in another size?”

Me: “I can take a look. What size are you looking for?”

Customer: “A medium.”

They hand me an extra-large.

I scan the item to see if we have any mediums left in the store and we don’t. 

Me: “Looks like this is the last size we have of this jacket in store. I’m so sorry about that. But! It looks like [Other Mall] a few towns away might have some mediums in their stock! Would you like me to call and ask if they do?”

Customer: “Sure.”

Me: “Great! If they do, I can ask if they’re willing to hold one for you.”

Customer: “Sounds good. Thank you.”

I ask the customer for their name and then call the other mall. The other mall happens to have a medium and they are willing to hold it for my customer. I hang up and turn back to my customer.

Me: “You’re in luck! They have a medium and they are willing to hold it for you for two hours!”

Customer: “Oh… Will I get a discount on it since I’ll have to drive so far to get it?”

Me: “It’s a different store so I have no authority to make that decision. But probably not, since it’s already on sale.”

Customer: “Oh, okay.” 

I never found out if they went to the other mall and got it, but if it had been me, I would have been thrilled that another store was willing to hold an item for me, especially on Black Friday.

Related:
Don’t Discount The Customer’s Ability To Discount, Part 16
Don’t Discount The Customer’s Ability To Discount, Part 15
Don’t Discount The Customer’s Ability To Discount, Part 14
Don’t Discount The Customer’s Ability To Discount, Part 13
Don’t Discount The Customer’s Ability To Discount, Part 12

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