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The customer is NOT always right!

He Has A Spit Personality

, , , | Right | December 12, 2018

(I am in college, around the turn of the century. I work as a lab operator in the computer labs, keeping an eye on things and helping students. One of the labs that I work in most frequently is located within the library. A student approaches me holding a soda cup and asks for help with… something.)

Me: “Sure, I can help with that; let’s go take a look. But first, I have to tell you that no food or drink is allowed in any computer lab, let alone the library.”

Student: “Oh, it’s okay. It’s just my spit cup.”

(Sadly, I was too young, timid, and shocked to kick him out, or even to explain that a cup full of spit and chewing tobacco would actually be worse to clean out of a computer keyboard. I just let him set it down nearby and helped him with Excel or whatever it was.)

Way Better Than What Neelix Can Cook Up

, , , , , | Right | December 12, 2018

(My mom has been going to the same small-town butcher shop for over twenty years. This allows her to make the occasional… interesting order.)

Mom: “Hi. I’d like to order a turkey for roasting and four extra full turkey legs. And can you make sure that’s two left legs and two right legs?”

Employee: “Um, okay, we can do that. But only if you promise to tell us why!”

Mom: “I will when I come in to pick them up, I promise!”

(A couple days later, her order is in and she goes to pick it up.)

Employee: “So, about that explanation…”

Mom: “We’re having a Star Trek-themed dinner party. We’re going to skewer the extra legs onto each side of the turkey and tell our guests it’s an extraterrestrial ‘turkey beetle.'”

Employee: “That is probably the best thing I have ever heard.”

(Somewhere in one of my parents’ old photo albums is a picture of them in Starfleet uniforms, proudly showing off their assembled and roasted “turkey beetle”!)

How About You Take The Advice AND Make More Hot Chocolate?

, , , | Right | December 12, 2018

(I volunteer at my local library from middle school until I leave the area for college, and during that time I am the youngest staff member by about forty years. Given my age and familiarity with the library, the other staff members frequently come to me for opinions on book-related things for younger library patrons. This particular occasion, however, is one I may never be able to forget.)

Head Librarian: “Hey, [My Name], you’re pretty familiar with book trends for teens, right?”

Me: “Yeah, I keep track. I like to pay attention to what the other kids at school are reading, and I check what’s selling well online.”

Head Librarian: “Right. Do you think you could come up with a list of things we could do to get a bigger teen presence in the library? Different things we could have in stock that they would consider worth it?”

Me: “Sure. Not a problem.”

(I spend a significant chunk of my summer vacation on this project, listing out the most popular things I know kids at the local high school like, as well as researching what’s growing in popularity. Then I take it back to the head librarian.)

Me: “There are three main problem areas in our inventory. First, there aren’t any comic books, manga, or graphic novels. They’re very popular, and that popularity is only growing. I highly recommend getting some collections in both junior fiction and young adult fiction, because that alone is going to be a great way to start. Second, we have a DVD collection, but it’s rather sparse and outdated, and it contains almost no television. It would be a smart investment to commit to a wider collection of DVDs, because they’ll bring teens in the door, and from there the rest of the library will be used. Third, new adult fiction. I know it’s an iffy genre, but making a separate section just for books geared a bit older than the standard young adult will make that whole section a lot more user-friendly for the older teens who want to read more mature books without jumping straight to adult fiction.”

(She’s just staring at me, so I press on, handing her a few stapled-together sheets of paper.)

Me: “I put together lists of the most recommended comics, graphic novels, and manga, as well as some recommendations for DVDs and new adult fiction.”

Head Librarian: “Hm… I was just thinking you’d tell me everything was fine. Or that we should make more hot chocolate.”

Me: “I mean, that’s fine, but if you want me to tell you what teens are looking for, that’s it.”

Head Librarian: *pause* “Hm… I’m just not sure I believe that’s what’ll work.”

(She then walked away without a thank-you, and nothing I recommended happened. Years later, I was invited to a meeting at the library where an auditor was checking everything over and then giving a recommendation. I showed up, and what do you know. The very first thing he recommended? Manga and graphic novels.)

No One Speaks English Anymore…

, , , , | Right | December 12, 2018

Me: “[My Department], this is [My Name]; may I help you?”

Caller: “I’m glad you speak American.”

Me: *to myself* “I take it you were an American major in college?”

Dressing Up The Vulgarity

, , , | Right | December 12, 2018

(I work in a quite expensive clothing store. Today an American couple comes in. The lady chooses a bunch of expensive dresses she would like to try on. Most of them are not the best choice for her figure. She chooses dresses that look good only on someone who is model-like flat. The lady is very unhappy about how the dresses look on her, but refuses any options we present to her, which would look really gorgeous on her. Because the dresses she tries on and refuses are starting to pile up, I ask my coworker to take them away and put them on the racks again. The whole time, she is really rude, calling us names and accusing us of giving her wrong sizes. The man with her calls us nothing but “third worlders.”)

Woman: “Where are you taking them?”

Me: “Just back to the boutique. I thought you didn’t like any of them. I am sorry if I was mistaken. Do you want to keep any of them?”

Woman: “No, I don’t like any of those skinny-a** b****y-as-you dresses!”

Me: “All right, is it then okay to take them back?”

Woman: “NO! I tried them on, you stupid b****; you cannot put them back!”

Me: “I am sorry?”

(I am taken aback, as I did not expect this and I am not used to people swearing on me.)

Woman: “Can’t you speak English? That’s the only good language! Don’t speak that bulls*** of yours!”

(We have not been speaking in Czech because customers are sometimes unhappy about us speaking anything they cannot understand.)

Me: “I apologise, madam, but since you do not plan on buying any of those, what would you like me to do with them? There might be some other customer that would like them and—”

Woman: *interrupts me* “C***, I tried them, b****. No one else can try them now, b****! They can’t wear them; I did!” *spews a bunch of vulgar words*

Me: “I am deeply sorry, madam, but if you are not going to buy them, anyone else can. We cannot just dispose of these dresses just because someone tried them on and did not like them.”

Woman: “I am not buying anything here! You are just a useless little c***!”

Man: “These f****** third-worlders are for nothing! We are leaving your s***-covered store!”

(They left. Up to this day, I have never had a customer like this. They can be snotty and think they are better than us. But no one has ever been so vulgar to me.)


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