You Gotta Make Them Want To Take The Survey

, , , , , | Working | September 30, 2020

Not sure if this is Not Always Right or Not Always Working. A bit of both, maybe.

I am last-minute shopping for some essentials. I take my purchase from the shelf and make a beeline for the cashier, trying to be in and out ASAP.

The cashier is sort of polite, says hi, and scans my purchase. But the moment she sees the receipt, she smiles like crazy and her tone is suddenly the overly nice one.

Cashier: “I hope you found everything just all right today! On your receipt, there will be a link to a survey.” 

Me: “Nah, thanks. Just give me the receipt; I’m in a hurry.”

I take my purchase — already paid for — and extend my hand for the receipt but the cashier sort of leans back to take it out of my reach.

Cashier: “Oh, it will be just a moment! I’ll explain it to you. I can write my name for you, so you can mention it.”

Me: “Either you give me the receipt now and I’ll just go or you’ll continue this nonsense and I’ll give you the worst review I can think of. What do you say?”

She then sort of threw the receipt at me and I left. And no, I did not leave a bad review for her.

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The Gift-Wrap That Keeps On Giving, Part 2

, , , , | Right | August 18, 2020

I work at a bookstore that provides gift packing for your order. Packing something costs about €2. We also have online orders to be picked up at our store. On our website, you can order gift packing and you have to pay at the cash desk. I’m always doing gift packing and then answering orders so customers can pick it up and already have it packed.

Customer: *Walks to my cash desk* “Good afternoon, I’m here to pick up my order.”

Me: “Sure, what’s your name?”

There are two of my coworkers at that time.

Customer: “My name is [Customer].”

I start looking for his order. When I find it and show him his order, he seems to be angry.

Customer: “I didn’t want it to be packed. I need to put something inside this book.”

Me: “Well, you ordered gift packing and we do it immediately. You could write it in the notes that you want it to be packed later.”

Customer: “Well, can you unpack it, so I can put it in?”

I do what he wished for. My coworker approaches me and whispers.

Coworker: “Put it twice in his price.”

I scan his order and put packing twice in his price.

Me: “It will be €14.”

Customer: “Why that much?”

Me: “You had it already packed, but you wanted me to do it again. It’s for the double work and material.”

Customer: “I don’t get it. Why do I have to pay this much?”

Me: *Trying to be calm* “I already said it’s for the work and material I had to use.”

Customer: “I’m not paying for that.”

I delete the packing, as I haven’t repacked it yet.

Me: “It will be €10.”

Customer: “Where’s the packing?”

Me: “You said you were not going to pay it, so I deleted it.”

Customer: “But I want packing.”

Me: “Then you have to pay €14.”

Customer: “That’s too much.”

My coworker comes up to help me.

Coworker: “You made her pack it twice, so you have to pay it twice. Do you get it?”

The customer then paid for two packings and left without saying goodbye.

Related:
The Gift-Wrap That Keeps On Giving

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They Should Have Czeched Before They Traveled

, , , , | Right | October 21, 2019

(I have a summer job at the reception of a hotel in Prague’s city centre, and our guests are mainly tourists. It is July 3rd. We have two national public holidays coming up, one on July 5th and second on July 6th. Neither is really celebrated unless it’s an anniversary year. The guests are clearly Americans; one of them has an American flag around his suitcase. There are four guys in total, somewhere from thirty to forty years old. They are generally pleasant and cooperate during the check-in.)

Me: “All right, you are all set. Can I help you with anything else? Any places you would like to visit and need directions for?”

Guest: *with the American flag on his suitcase* “Where are the celebrations? What is a good spot to watch the fireworks?”

Me: “Oh, the holidays are on July 5th and July 6th. Unfortunately, there won’t be any festivities. Only some places might be closed, and others might have different opening hours. But definitely nothing major.”

Guest: “What?!”

(He has been really nice up to this moment; however, he starts to raise his voice.)

Another Guest: “The fourth of July.”

Me: “Oh, you mean the American Independence Day?”

Guest: “YES!”

Me: “I’m terribly sorry, but I’m afraid that here in the Czech Republic we do not celebrate the American holiday.”

Guest: “But we came here to celebrate it!”

(After that, the manager came down to the reception and dealt with them. All four guys seemed to be genuinely perplexed that there wouldn’t be any festivities to mark American Independence day in the middle of Europe. However, my manager was quick on his feet and suggested that they look for some Facebook group for expats living in Prague to find some Americans living in Prague that might be celebrating. When I asked my manager about the idea, it turned out they were not the first ones to ask about it.)


This story is part of our July 4th roundup!

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Want to read the roundup? Click here!

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Unfiltered Story #168970

, , | Unfiltered | October 5, 2019

A very nice young man comes every morning to my cafeteria for breakfast, usually a bagel or salad. If there is no one in line, he always asks about my health or what have I done during weekend. Now, as the summer ended, we replaced the ice cream machine with a grill, and we are selling deep fried pork. He can´t have enough of it. Today, just as he was putting another heaping on his plate, he shot me a look:
Customer: “Mrs.(My name), did anybody every referred to you as “femme fatale”?”
Me (taken aback): “Uh…no…never! Why?”
Customer (in tragic voice): “Because my fate is apprently to die of overeating AND IT IS ON YOU!”

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Unfiltered Story #155552

, , | Unfiltered | June 27, 2019

(I work in a small toy store in a Main Railway Station in Prague so we often have customers that don’t speak Czech. All of our sales assistants can speak English, and although I do understand German pretty well, I can speak it just a little. This customer couldn’t speak Czech, English nor Russian so I had to use my broken German)
Customer: *brings the toy to the cash register*
Me: *pointing on a price tag and trying to explain in my horrible German* Hello. Well, this is our Club price, which is only for Czech people with our Club card, I have to give you this ordinary price. *I point on the second price tag*
Customer: But it says here that it costs ****CZK.
Me: Yes, but it’s our special Club price. It’s written over here. (It is, but only in Czech.)
Customer: *leaves*

(About five minutes later she returns with her husband. She speaks loudly and really fast and I can tell it’s not Hochdeutsch but I still kinda understand what’s going on so I explain it again. She starts yelling at me something about not having price tags in German and not talking German and something about Switzerland. I’m mere seconds from crying.)
Czech customer standing in line: *speaking fluent, fast German* Stop yelling at her. She explained it to you… (then she continued saying something about not having Czech tags in German too, I just stood speechless trying to understand what’s going on).
German customer: *smashes toy on counter and leaves mumbling something in German*
(I started to thank the Czech customer and I checked her an employee price)
Czech customer: Lot of them are like that because they think when they have money they can do anything. Have a nice day.
Me: Thank you very very much, have a nice day.

(To the Czech customer I’ll probably never meet again: Thank you, you saved me lot of problems that day and I hope someone will help you someday like you helped me)

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