Bridezilla On Line 1
Me: “Thank you for calling [Eye Doctor], how can I help you?”
Lady: “Hello, I want to check on the status of my glasses.”
Me: “Okay, what is your full name?”
Lady: “[First Name] Johnson.”
Me: “Okay. Hold, please.”
(I check the computer for Lori Johnson and it doesn’t come up. I then check alternative spellings things like Laurie, Lory, Lauri, etc. All to no avail.)
Me: “I’m sorry Miss, would you mind giving me your date of birth?”
Lady: “12-21-1969.”
(I do a search for that date of birth and one name comes up. [First Name] Smith.)
Me: “Would you by chance be listed under any other name?”
Lady: “NO!”
Me: “Okay, I’ll try searching by address.”
(She gives me her address and sure enough, it matches [First Name] Smith.)
Me: “I seem to have you listed in our computer as ‘[First Name] Smith’.”
Lady: “That’s not me.”
Me: “Well the date of birth matches, as does the address. Would you like me to search by social security number?”
Lady: “That’s not my name. I got married and my last name is Johnson now!”
Me: “Oh, I’m sorry, your insurance still has you listed as Smith so that’s how we got mixed up. You’ll probably want to call them.”
Lady: “That’s no excuse.”
Me: “I’m sorry. But there was no way for us to know you got married.”
Lady: “It was in the newspaper!”
Me: “Okaaaaaay.”
