The Incidents Are Link-ed

| Holmdel, NJ, USA | Right | April 6, 2017

(A man with two children, about ages eight and eleven, come in and look at games.)

Man: “All right, you can pick one game to play together.”

(The kids pick ‘Legend of Zelda: Skyward Sword.’)

Man: “This is the game you want?”

(The children nod yes.)

Man: “Okay, then.”

(They come to my counter.)

Me: “Um, sir, this is a single-player game; your children won’t be able to play it together.”

Man: “Oh.” *turns to his kids* “You guys can share and take turns right?”

Children: “Yes, dad!”

Man: “All right, then.”

(They pay and leave. About an hour and a half later, the man comes back.)

Me: “Hello again, sir! Can I help you?”

Man: “Yes, I’d like to return this.” *holds the same game*

Me: “Of course, sir. Was there any damage to the game?”

Man: “No, but nearly. My kids nearly broke the game in half by fighting over who got to play first!”

Your Enemy Is Known

| WV, USA | Right | March 16, 2017

(We often have video games out for testing. A game called ‘XCOM: Enemy Unknown’ has recently been released and we have it out for testing. I have my own personal save file on the hard drive, and a different memory unit for patrons. There is a large sign on the console that no patrons are to use the hard drive. One day, I glance up, and noticed a patron playing ‘XCOM’. As I watch him, I noticed that he is playing on my save file. I walk over to him.)

Me: “Sir, that is an employee save file. Could you please exit to the menu and use a customer file?”

(As I am saying this, the patron continues to play the game.)

Me: “Sir, do you hear me? Please exit to the menu.”

(He looks at me, but continues to play.)

Patron: “Huh? Oh, yeah, sure.”

(He continues playing. He moves one of my soldiers into a very bad position.)

Me: *urgently* “Sir, you really need to exit to the menu.”

(The game moves into the alien’s turn. It is now impossible to exit. One of the aliens shoots, and kills, the soldier that the patron moved into a vulnerable position. The patron then exits the game and goes to the menu. A few days later, the same patron comes back into the store, and walks up to me.)

Patron: “Hi, I’d like to purchase XCOM, please.”

Me: “Okay, that’ll be $50. Oh, you know, by the way, Wednesday? When you were playing XCOM on the display TV? You killed my best soldier.”

(‘XCOM’ features ‘permadeath,’ meaning that if a soldier dies, they are dead for the rest of the game.)

Patron: “What? No, I didn’t.”

Me: “Yeah, you did. When you were playing on my file, that girl that you moved to where she was being flanked, and she got killed, she was my best soldier.”

Patron: “And she’s dead?”

Me: “Yeah, she’s dead.”

Patron: “Well, sorry about that. How is she now?”


A Real Stickler For That Sticker

| Sacramento, CA, USA | Right | February 11, 2017

(It is a rather busy day just after the holidays, and about two days after a bunch of our sales ended. A woman calls.)

Me: “Thank you for calling [Store]. This is [My Name]. how may I help you?”

Customer: *already irate* “I was in there earlier with my son and we bought a game and I took off the price sticker and there is a cheaper price sticker underneath!”

Me: “Yes, ma’am, we had some sales that ended a few days ago. The price sticker on top that is displayed is the current price and is correct.”

Customer: “This hidden price sticker is significantly cheaper! That is false advertising!”

Me: “No, it isn’t false advertising since it was the one covered up and therefore not being advertised. The old cheaper price ended.”

Customer: “You need to charge me for the cheaper price! This is false advertising! I’m contacting your corporate office! *hangs up*

(Two minutes later she calls back:)

Customer: “Are you the manager?”

Me: “Yes, ma’am.”

Customer: “Well I just spoke with another store manager and they said you should honor that price!”

Me: “I did honor the price displayed, ma’am. You told me you took the price sticker that was displayed off to reveal one that was not displayed. I charged you according to the correct, accurately displayed price.”

Customer: “Well, you need to take the old ones off because this is false advertising!”

Me: *now trying my best to stay calm and get it over with* “Duly noted.”

Customer: “Yes, you need to do that because if I had just looked closer than I would have taken the sticker off and made you charge me the lower price!”

Me: “Ma’am, that’s fraud. You would be lying to the store and cheating your way to sales.”

Customer: “I’m contacting your corporate office!” *hangs up*

Drastic Plastic

| UK | Right | December 9, 2016

(It is my first day as a sales assistant in a video game store. I’m tidying the store when a woman walks over to me holding a Disney Infinity figure.)

Customer: “Excuse me, what is this made of?”

Me: “Um… I think it’s plastic?”

(The customer stares at me as if waiting for a different answer.)

Me: “You know what? I’ll check with my manager.”

(I walk over to my manager and, obviously looking completely bewildered, tell him what the customer just asked. He looks just as confused as I am.)

Manager: “Yeah… It’s plastic.”

Me: “That’s what I said.”

(I head back to the customer and give her the same answer as last time. She looks absolutely devastated.)

Customer: “Oh… I’m sorry…”

(She puts the figure back. And hurriedly leaves. My manager comes over looking bamboozled.)

Manager: “What was she hoping for?”

Me: “I don’t know. Hand carved from the finest ivory by tiny woodland pixies?”

Ducking Out Of The Guilt Trip

| Tampa, FL, USA | Right | October 26, 2016

(I’m in line at the register behind a woman who is carrying a baby on her hip and has a young boy who is exchanging his old video games for store credit. The cashier, who is a young woman around my age, has a small clip in her hair that looks like a little rubber duck.)

Woman: *pointing at the hair clip* “Oooh! It’s a ducky! It’s a ducky! Do you see the ducky?”

Baby: *the baby is too young to talk, but sees where she’s pointing and smiles and babbles happily*

Woman: “Awww, you love duckies! Duckies are your favourite, aren’t they? I bet you wish you had that ducky! Do you want that ducky?”

(This goes on for an increasingly uncomfortable length of time. The cashier keeps inspecting the games being traded in and doesn’t react other than to give a polite smile and laugh, while the woman keeps pointing at the hair clip and essentially goading her baby.)

Woman: “Aww, you don’t have the ducky! I bet you want that ducky! Poor baby loves duckies!”

(The baby, who was previously behaving perfectly, is clearly starting to get confused and upset. It begins to cry. Meanwhile, the cashier has finished with the transaction.)

Woman: “Oh, oh! I guess we have to say goodbye to the ducky! But you love duckies, don’t you? I guess it’s too bad! You have to leave the ducky! It’s so sad!”

Little Boy: *looking embarrassed* “C’mon, Mom, I’m done.”

(The woman stands there for a moment longer, staring at the silent cashier who is still smiling politely, then throws up her free hand in disgust, and turns and storms out with her boy and crying baby, muttering loudly about how “unbelievable some people are.” The cashier gives me a disbelieving look.)

Me: “Was she seriously trying to guilt you into giving your hair clip to some random stranger?”

Cashier: “I don’t even know. I’m just so tired.”

(I just felt sorry for the little boy who was clearly embarrassed by his mother’s behaviour, and the poor little baby who had no idea what was happening and being deliberately upset by its own mother.)

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