Should Buy A Listening Game

, , , | Right | May 6, 2018

Me: *answers phone* “Trade and save at [Store], [Location]. This is [My Name].”

Customer: “Hi, is this [Store]?”

Me: “Yes, it is.”

Customer: “Do you trade games?”

Me: “Yes, we do.”

Customer: “Wait, is this the [Location] store?”

Me: “Yes, it is.”

Customer: “Wow, thanks a lot! You’ve been very helpful. Who was I speaking to?”

Me: “This is [My Name].”

Customer: “Thanks! Bye!”

Don’t Hate The Player; Hate The Seller

, , , , , | Working | April 18, 2018

(I’m at a fairly popular gaming store in search of a video game that came out yesterday. The company producing the video game is notorious for not producing enough stock.)

Cashier: “Can I help you?”

Me: “Uh, yes. I was wondering if you had [Game]?”

Cashier: “I think they’re all sold out except pre-orders. Hold on.”

(He goes around to computer. I follow him and stand across the counter.)

Cashier: “Yeah, looks like we only have pre-orders. You really should have pre-ordered it; they never stock enough.”

Me: “Well, not usually games… I know they didn’t stock much of [Console #1] or [Console #2]—”

Cashier: *interrupting before I can finish the name of [Console #2]* “No. They always sell out. You should have pre-ordered it. Wait, it looks like we do have one. But only one. So, you should have pre-ordered it.” *turns around to grab the game*

Me: “I guess. But I didn’t really have the money—”

Cashier: *still not facing me, incredibly judgemental* “You didn’t have five dollars?”

Me: *I pause, taken off-guard by his tone* “I didn’t know if I would have the money to pay it off when it came out.”

Cashier: *now talking to and looking at me like I’m a small child* “You can pay a little bit at a time. A little money here… a little money there… and then you’re guaranteed to have the game.”

Me: “I’ll think about it.”

Cashier: “You should have pre-ordered it.”

Me: “Well—”

Cashier: “You’re guaranteed the game.”

Me: “…”

Cashier: “Do you have a rewards card?”

Me: “Not with me. Is there an alternate ID option?”

Cashier: “Phone number.”

Me: “Uh…”

(It’s my brother’s card, but I can’t remember his phone number. I reach for my phone to load it up, hoping the card has more than one number attached.)

Me: “It might be [Dad’s Phone Number].”

Cashier: “Nope.”

Me: *looking at my brother’s phone number* “Oh, it’s—”

Cashier: *interrupting me again* “Your total is [price].”

(At this point, I was tired of his attitude and just wanted to get out of the store, so I didn’t push the issue and just handed him the money. After handing me the game, he started to say something else. Fortunately, one of my friends ran in and gave me the excuse to talk to him and leave before I had to listen to anything else. I understand that pre-ordering can be a good choice and, yes, it guarantees you the game, but seriously? You don’t get to reprimand your customers for not pre-ordering. That’s not cool.)

It’s Only A Pokémon Moon

, , , , , | Working | April 10, 2018

I pre-ordered a Pokémon game, and the release date was coming up soon. A few days before the release, I got an email saying that if I wanted to get it as soon as possible, a store near me would be giving out ticket vouchers that allow customers to get it the night before the official release. I was unable to go get the voucher, so I asked a friend who had also pre-ordered the game to go get one for us both.

I pre-ordered the Moon version, and my friend ordered the Sun version, but only I got the email. I figured it was just sloppy notifications. However, when my friend got to the store and started talking among fans, they realized that only people who ordered the Moon version were emailed about the ticket that let you in to get game early. All those who ordered Sun were left in the dark. The store didn’t answer any questions, but a few fans came to a theory that the store decided to notify the Moon players because they would be more “likely” to be up at night-time.

Lost The Corded Connection To The Refund

, , , , , | Right | April 6, 2018

(I work at a local video game store, where we buy and sell used games and electronic accessories. Every item in our store comes with a 30-day same-item exchange warranty to insure the customer always gets a working product. I am helping another customer out when a new one comes in, approaches the counter and, seeing that all our employees are busy, tries to talk to me, anyway.)

Customer: “Excuse me, sir. I just have a quick question.”

Me: *while I am looking up prices for the previous customer already standing at my counter* “Yeah, shoot.”

Customer: “Well, I bought this charging cable for my [Console] controller a while back, but it doesn’t seem to be working. I was told last time I could bring it back for an exchange.”

Me: “Once I finish here, I will take a look.” *I finish helping my previous customer* “All right. Can I take a look?”

(The customer hands me a charging cable. It is covered in dust, and the inside of the USB is actually rusted over.)

Me: “Um, you just bought this?”

Customer: “Yes, very recently. I was told I could return it for another one if there were any problems, and it isn’t working.”

(I look over the cord incredulously, refusing to believe we could possibly sell something in such terrible condition.)

Me: “Can I see a receipt, sir?”

Customer: “Yup, I thought you might need it.”

(He pulls out a crumpled piece of paper and hands it to me. Upon inspection, I am not surprised to see that the receipt is from over six months ago.)

Me: “Sir, I am sorry. There isn’t really anything I can do here; this purchase is from nearly half a year ago.”

Customer: *looking at me as if I am some sort of madman* “But I was told I could return it.”

Me: “We only offer a thirty-day same-item exchange on all of our products. We can’t possibly begin to cover something that has been in your possession for so long.”

Customer: “Oh, I must’ve brought the wrong receipt. I have another one in my car. I’ll be right back.”

(After a quick trot outside, the customer returns to the desk with a new receipt. I almost facepalm after looking at the date.)

Me: “Sir, this one is from four months ago.”

Customer: “See? I told you I had a more recent one.”

Me: “We only cover it for thirty days.”

Customer: “Look. I can’t waste anymore time on this. I want to speak to your manager. I bought both these cords from here, and now you’re telling me I can’t return one that didn’t work.”

(My manager came over and had the exact same talk with the customer. After about twenty minutes of having the exchange policy explained to him, he threw a fit, claiming that no one ever told him about the policy before. When we pointed out that the policy was both written on his receipt and posted on signs within the store, he then threw the cord on the ground and stomped off. He started shouting to people outside that we were con artists and should be arrested for stealing his money.)

Why Oh Wyoming

, , , , | Right | March 17, 2018

(On my first day working in a video game store, I hear loud, drunken rambling outside. I go out to find an extremely irate man screaming and pointing at one of the other employee’s cars. I ask what the problem is.)

Me: “Dude. What’s the deal, man?”

Customer: “This f***** parked his car over the line!”

(The employee, who happens to be female, has parked her car — a large range rover — with one of the front tires barely over the line.)

Me: “Listen. I’m going to have to ask you to stop screaming and swearing out here, all right? This is a small town and people get scared by that kind of stuff.”

Customer: “I’m from f***ing De Moines! I’ve seen scarier s*** every f***ing morning!”

Me: “I understand that, dude, but you really don’t want to scare these people.”

Customer: “Oh, yeah? Why not?!”

(The guy starts to bump into me with his chest, pushing me against the wall. Just then, the manager walks out aiming his .44 magnum revolver that he always open-carries.)

Manager: “Because everybody in Wyoming has one of these, and you don’t want to scare somebody with one of these.”

(The manager pulls the hammer back.)

Manager: “Right now, you’re scaring me.”

(The customer stared in horror down the barrel of the gun and swiftly got in his car and drove off.)

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