Unfiltered Story #123644

, , | Unfiltered | October 16, 2018

I’m standing in line at a used game store. The customer at the front has a pretty big trade-in, and there’s only one worker. This happens on a fairly regular basis, and the regulars here know that, so nobody is really bothered by it. Then, a woman pushes to the front with her daughter, with a condescending look on her face directed at everyone.

Woman: “Excuse me.”
Worker: “Hold on.”
Woman. *louder, slower* “Excuse. Me.”
Worker: “Yes Mam?”
Woman: “I’d like to buy these.” *indicates her purchase*
Worker: “Okay, Mam, but I’m working with someone right now, and there’s a line. You’ll have to-”
Woman: “I’m in a hurry.”
Worker: “I understand, but these people were here first.”
Woman: *another condescending glare* “I said. I’m. In. A. Hurry.”
Worker: “Mam, I’m very sorry, but you have to get to the back of the line.”
Woman: *mutters insults and curse words in Spanish*
Worker: *responding in Spanish* “I speak Spanish, I’ve studied it for years. You really shouldn’t use that language around your daughter.
Woman: *silently moves to the back of the line*

I tried muffling my laughter with the other customers. We all burst out laughing and clapping once the irate woman left with her games.

Unfiltered Story #123488

, , , | Unfiltered | October 14, 2018

(When I was 19, I worked in a well-known video game store in my local mall to gather some extra funds. One day, everything is going swimmingly until a man in about his 30s walks in at about 7:30 PM.)
Me: “Welcome to

, how are you doing?”
Customer: “Shut up.”
Me: “Excuse me?”
Customer: (annoyed) “I said shut up!”
(I ignore him for a couple of  minutes, when the annoyed customer comes and slams a copy of a PS4 game onto the counter.)
Customer: “I want this for free!”
Me: “No.”
Customer: “I said I want it for FREE!”
Me: “I said no.”
Customer: “THAT’S IT!”
(The agitated customer then flung the case at my face, screaming profanity at me.)
Customer: (screaming) “I WANT THAT PS4 GAME FOR FREE, YOU C****! F*** YOU, N*****!”
(He attempts to jump over the counter to attack, but fails and falls over, knocking over batteries, headphones, and a Nintendo 3DS display in the process.)
Customer: “F*** YOU, B****! I WANT A MANAGER, NOW!”
(My manager runs in to find out what happened)
Manager: “What the h*** is going on in here?”
Customer: “He attacked me! He threw a game at me and pushed me into a display!”
Manager: “[My name], is that true?”
Me: “Not at all. HE was the one who threw the game, then jumped to attack and knocked over the display.”
Customer: “You have ZERO proof I did that! The customer is ALWAYS RIGHT!”
Me: “Actually, we have security cameras, and we also have several witnesses who can give testimony.”
(We go into the security camera room, and the footage shows everything; the man throwing the game, trying to jump over the counter, and knocking over the 3DS display.)
Manager: “Hmm. It turns out [My name] was right.”
(The customer at this point begins to throw a hissy fit, not listening to us at all.)
Customer: “BUT THE CUSTOMER IS ALWAYS RIGHT! HE DIDN’T GIVE ME MY FREE GAME! THAT FOOTAGE WAS EDITED!”
(The manager and I at this point, have had enough, and kick him out. The man was eventually arrested for assault and disturbing the peace. Fast-forward a few years later. I have since resigned from my job for a better-paying one. After my shift, I was sitting in my apartment reading when I got a call from my manager at my video game store job. He tells me to come visit for a surprise. I arrive about ten minutes later.)
Manager: “Hello, [My name]. Remember this guy?” (points to a man)
(I looked over, and it was the man that attacked me a few years ago.)
Manager: “He walked by this afternoon when I recognized him and I called him over here. He has something to say to you.”
Customer: “I-I’m s-s-s…”
Manager: “Come on. Say it.”
Customer: “I’m sorry I threw the game at you and tried to beat you up.”
(After he apologized, I the manager gave me a free $35 Nintendo eShop gift card and sent me on my way. Nowadays, I occasionally drop by the video game store, sometimes to buy a game, or to talk to my manager. We usually have a laugh about the whole “free game” fiasco, and if I have kids, I am definitely telling them about this!)

About Trucking Time!

, , , , , , , | Friendly | October 7, 2018

I’m telling on myself in this one. I was working at a video game store in a large, busy strip mall. The parking lot was usually very crowded, so we had a constant problem with our customers parking illegally in the fire lane in front of the store. At first I would just politely inform customers they weren’t allowed to park there and they were risking getting a ticket, but only some seemed to actually care.

Then, one day, our manager told us that he’d been warned that the store could get fined for letting customers park there, and it could possibly mean us getting fired over it, so we really needed to enforce the parking rules. I never found out if that was actually true, but in any case, I wasn’t going to risk losing my job because customers were being lazy and parking illegally.

Eventually, I started to get a bit overzealous about it. Whenever I saw someone parking in the fire lane I would quickly rush out to the sidewalk so I could tell them to move their car.

For whatever reason, this particular week was really bad with people parking in the fire lane. During my last shift of the week, I was starting to get really frustrated, as it had happened multiple times in the first couple hours of my shift. Then, I noticed a huge vehicle pulling up and parking in front of the store. At my wit’s end, I rushed out to the sidewalk, ready to yell, when the coin finally dropped and I realized the vehicle I was looking at was a firetruck — the exact vehicle that the fire lane is meant for!

Fortunately, I caught myself before I blurted out anything stupid. The firefighters weren’t there for an emergency. It turns out they were just bored and were coming to shop for some video games to take back to the station house to play while they waited for a call.

They were extremely nice, and while ringing them out I admitted to how I almost yelled at them for where they parked. They got a good chuckle out of it.

Star Wars Of The Sexes

, , , , , | Right | September 21, 2018

(I work in a video game store in a shopping centre, and am currently working floor, which means I go around and talk to customers about what games they might be interested in. A family of two boys, a little girl, their parents, and their grandmother come in. The two boys argue for a while over which game to buy, and for the most part I help them out and chat to them. After a while, I’m standing next to the checkout while they purchase their new games. The little sister, who can’t be more than five, comes up to me.)

Little Girl: “Are you a customer?”

Me: “No, I work here.”

Little Girl: “You work here? Why?”

Me: “Well, I get the money, and I like to talk about video games!”

Little Girl: *pauses, looking very confused* “Why?”

Me: *at this point, I am trying not to smile* “Because I like games.”

Little Girl: “You like games?”

Me: “Yep!”

Little Girl: “Do you like Star Wars games?”

Me: “I do, yeah!”

Little Girl: *at this point she gets a shocked look*You like Star Wars?”

Me: “Yeah!” *almost laughing at this point*

Little Girl: *pauses again, looking rather disapproving* “Are you a boy?”

(This makes me laugh, as I do have short hair and often wear a binder for the support at work.)

Me: “No, I’m a girl.”

(I also spot my coworker, who has also gone bright red in the face laughing at the conversation.)

Little Girl: “No, that can’t be right! Only boys like Star Wars!”

Me: *still laughing* “No, that’s not true! Boys and girls can like Star Wars!”

(It went back and forth like this while the checkout went. I did try to convince her that “Star Wars” can be for everyone, but she didn’t seem to have any of it! Her grandmother, who was also laughing, explained to me that her two older brothers often go on about “Star Wars” so she gets fed up with it! And the “Are you a boy?” question has become a running gag at work whenever someone mentions “Star Wars” or anything else typically for a gender!)

Refunder Blunder, Part 39

, , , , , | Right | July 24, 2018

(A customer comes into the store to return a Wii console.)

Me: “Do you have the receipt?”

Customer: “Oh, it’s in my car; I’ll go get it.”

(He comes back in and hands me a crumpled receipt, folded over.)

Me: *looks at receipt* “Sir, this receipt is for [Competing Store].”

Customer: “So?”

Me: “So, I can’t give you a refund if you didn’t purchase it from here.”

Customer: “But you sell these here, so I should be able to return it here.”

Me: “Yes, sir, we sell them here, but you gave your money to [Competing Store], not to [Our Store], so we can not return the money we never had in our possession. That’s a loss for our company, and a gain for our competitor, and I wouldn’t even be able to sell this system as new because it has been opened and played.”

Customer: “Let me speak to your manager!”

Me: “I am the manager on duty at this time, but I will tell you that even our corporate office will tell you the same thing.”

Customer: “But you have Wiis here! I don’t see the problem!”

Me: *mentally slams head into counter repeatedly*

Related:
Refunder Blunder, Part 38
Refunder Blunder, Part 37
Refunder Blunder, Part 36

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