Unfiltered Story #177134

, , | Unfiltered | November 10, 2019

(I work for a lab that makes prescription lenses for eyeglasses. We have one particular problem account who is always late and incomplete on payments. Our director has to call them at least twice a month to remind them to pay us. They also have a habit of accidentally leaving the patients’ names off the order forms. This day I get an order without a name, so I give them a call.)

Woman: “(Optical shop) answering service, this is (name).”

(This catches me off guard, as I have called them several times before in recent weeks and always got an answering machine, not an answering service.)

Me: “Hi, this is (my name) with (lab). I’m guessing this isn’t (optical shop)?”

Woman: “No, it is, they’re just not open right now.”

(This again puzzles me, as it’s mid-morning on a weekday.)

Me: “Oh, okay. We got a job in today with no name on it, so I was just calling to get that information.” (I give my name and phone number for someone with the optical shop to call back.)

Woman: “What kind of job was it?”

(I am again confused, as I would not expect a rep from a contracted answering service to have any knowledge about optometry or be able to relay specifics about it to the shop owner.)

Me: “It’s a (type of lens) in a (brand) frame.”

Woman: (Repeats back the lens and frame. I assume she is writing it down to pass it on later, but I then clearly hear the voice of the shop owner in the background.)

Shop owner: “(Patient’s name.)”

Woman: “Oh, that’s for (patient’s name). I’m just looking at my notes here.”

Me: “…Oh, okay. Thanks.”

(So much for not being open! I’m convinced that when the owner saw our number he thought we were calling to ask for money, so he had his employee pretend to be an answering service to avoid us!)

Cause For Pregnant Pause, Part 21

, , , , | Right | November 4, 2019

Customer: “I need you to fix my glasses.”

Me: “I would be happy to do that. Unfortunately, because of the fire earlier this week, the power to this department keeps going out and I can’t use the frame warmer to fix them without power. Would you like to leave them here? I’ll get them fixed and you can pick them up later.”

(We are open despite the fact that the power to the back room keeps cutting out, the fans drying the carpet and walls from the water used to put out the fire make it difficult to hear, and we have to keep moving the furniture to make sure the walls and carpet dry properly so they won’t mold.)

Customer: “I’ll come back Saturday; will you be here? I want you to fix them.”

(Today is Tuesday.)

Me: “I’m not on the schedule for Saturday. [Other Coworker] will be here then, but if you specifically want me to fix them, I suggest you leave them here and come back to pick them up.”

Customer: “Why?”

Me: “I’m pregnant.”

Customer: “So?!”

Me: *standing up and gesturing to my huge stomach which was only slightly smaller when she’d bought the glasses a few weeks before* “I’m due this Saturday. If I go into labor, I won’t be coming into work. I’ll be in the hospital.”

Customer: “But you’ll be back on Monday?”

Me: “No, if I have the baby, I’ll be on maternity leave for three months.”

Customer: “Why?”

Me: *thinking* “Seriously, why do you think?”

(I finally convinced her to leave them, which was good because I went into labor that Friday night and was in the hospital giving birth and recovering on Saturday.)

Related:
Cause For Pregnant Pause, Part 20
Cause For Pregnant Pause, Part 19
Cause For Pregnant Pause, Part 18

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What A Diabeetus, Part 10

, , , , | Healthy | October 13, 2019

(I work as a receptionist and an assistant for an optometrist. Multiple patients are very ignorant about optometry; they say they need to update the “medicine” in their glasses or tell me I shouldn’t set their glasses down a certain way because the “medicine will drain out,” among other similar statements. Some people just don’t understand that it is the way lenses are shaped and that fixes their vision, not an actual medication. But some people top the cake. This patient has insurance.)

Patient: *answering my questions* “Yeah, I do have diabetes, but what does that matter? I’m just getting my eyes checked for glasses!”

Me: “Yes, ma’am, I understand. However, if your sugar levels aren’t stable it can cause a drastic change in your prescription. For that reason, since you have stated you are almost never stable, the doctor may find it in your best interest to check you and have you come back in a couple of weeks, at no extra charge, to make sure the prescription does not fluctuate before finalizing it. This is to ensure you do not purchase lenses that may not work in a few weeks. However, the doctor will discuss this further with you in the exam room to see if this applies to you or not.”

Patient: “You saw my [relative] a few months ago and this wasn’t an issue! You’re just trying to scam me! Her blood sugar is never stable, either!”

Me: “Ma’am, like I stated, it is truly up to the doctor, and you may not have to come back. Also, the followup would not charge you any extra.”

Patient: “Fine. I don’t want to be seen. I’ll go somewhere that knows what they are doing! You just didn’t bother with all of this with [relative] because she was a cash payment!”

Me: “No, ma’am, that is certainly not the case. Each patient is different. In this case, I will guess that the doctor was okay with finalizing her prescription based on the exam, and that just might be your case, as well. I am just informing you of the possible outcomes. Also–“

Patient: *cutting me off* “NO! I DO NOT WANT TO BE SEEN! I NEED MY EXAM. TODAY! NOT IN A FEW WEEKS! I’M DONE WITH THIS AND I’M LEAVING!”

(The patient storms out of the office. The doctor has just finished the exam before her.)

Doctor: “Did you mention that she could possibly get it today, but I’d have to see her first?”

Me: “Yes, sir, but she seems to think we were trying to scam her because her [relative] got hers the same day, and since she’s using insurance, unlike her [relative], we’re trying to get more out of her and take advantage. I remember her [relative]’s name. I’ll pull her chart…”

(A few minutes pass as we’re looking over the relative’s chart.)

Me: “Huh… [Relative] said nothing about being diabetic or unstable with her blood sugar.”

Doctor: “Of freaking course. Did you get a chance to tell her we get paid more from insurance versus cash pay? So really, [Relative] got the better deal?”

Me: “Well, I tried, but she stormed out calling me a scammer and a dumba** before I could.”

(Yeah, our cash price can range from $20-80 LESS than what insurance pays us. It’s fun working in healthcare! I mean, we’re only there to write prescriptions and not check anything else, right? Trust me, your optometrist or ophthalmologist checks A LOT more than just your prescription. Gets your eyes checked, people, even if you don’t need correction. Sometimes health issues pop up with no signs!)

Related:
What A Diabeetus, Part 9
What A Diabeetus, Part 8
What A Diabeetus, Part 7

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Eye Have No Idea What You’re Saying

, , , , | Healthy | October 12, 2019

(I work as a receptionist and an assistant for an optometrist. I am discussing the exam costs with a patient who has no insurance.)

Patient: “What?! Why does an exam cost that much just to get a prescription?”

Me: “Well, ma’am, my doctor also checks the health of your eyes, not just giving a prescription.”

Patient: “That’s just stupid. Eyes are always healthy unless you need to see better!”

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The Optician Needs To Check His Eyesight

, , , | Working | September 9, 2019

(I am eighteen, and unfortunately, my usual glasses break. I decide to go to the ophthalmologist to get a new prescription. Usually, I can’t decide on a new pair of glasses on my own, so I take my mom. At the optician, I explain that I am looking for new glasses. The optician doesn’t really address me, but my mom.)

Optician: “Ooh. No problem. We will find a nice pair of glasses for your daughter. No girl should wear such ugly glasses! Who chose them?!”

Me: “These are my sport glasses. My usual glasses broke. I bought them here last year.”

(I find it a little strange that the optician mostly addresses my mom, or when she does speak to me, it is as if I am a child.)

Optician: “Uh-oh, okay! Well, we have some beautiful frames for girls! Or do you want to have something like for adults?”

(While saying that, she looks at my prescription.)

Optician: “Oh, tomorrow is your birthday! How old are you going to be? Eleven, twelve?”

Me: “Tomorrow I will turn nineteen!”

(The optician’s face turned red and she excused herself. I felt really embarrassed that time but today I can laugh about it. Poor optician. I guess she felt as embarrassed as me.)

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