That’s… Not How Deposits Work

, , , , | Right | September 18, 2020

I am an optician. We have a patient come into the office stating he has lost his glasses. He says he would like to order the exact same pair. I search his information in our computer system, give him the total price, and ask for a deposit of half as per office policy.

The patient gives a deposit of half and I tell him we should be calling him later in the week after his eyeglasses are ready for pickup. Later that week, his eyeglasses are ready to go, a phone call is placed to the number on file, and a voicemail is left.

A few days later, the patient calls to inform us, “I have found my glasses and would like my deposit back.” I explain to him that the eyeglasses were completed and we cannot return his deposit. The best we can do is keep the deposit to cover our costs and time and remove the rest of the balance from his account if he doesn’t want to spend the rest of the money to complete the purchase. I explain that had he called me within twenty-four hours of placing the order, we could have given the deposit back. 

We go back and forth a bit; I throw in that this is what deposits are for, etc. He finally concedes and eventually picks up his glasses a few weeks later.

1 Thumbs

Unfiltered Story #208008

, , | Unfiltered | September 13, 2020

(I worked for an eye doctor close to the Navajo Reservation. Many of the elderly Navajo grew up speaking Navajo and did not learn English until they were adults. (In fact, even my boyfriend at the time did not begin to learn English until kindergarten) as a result my customers often had a unique accent. One day I had and older man, who was very soft spoken with a heavy Navajo accent.
I respond to all of his questions in the same volume that he is speaking at. At the end of the eyeglass fitting, he stops and tells me thank you for not yelling at him! This broke my heart. He told me that because he speaks quietly and English isn’t his first language, most people end up speaking very loudly at him and it hurts his ears due to damage from when he served in WWII.
He was so grateful to me and also never complained about my own, heavily Southern accent that at times made it hard for him to understand what I was saying.
The point is, just because some is elderly or doesn’t speak English flawlessly doesn’t mean you have to yell to be understood.

They’re Blind To Real-World Pricing

, , , , | Right | September 9, 2020

We advertise lower prices for glasses, including a deal where the exam and two basic pairs of single-vision glasses are less than $100. We do, of course, also carry designer frames and lens add-ons that are more expensive.

A man comes in for his exam and picks out two Ray-Ban frames priced at $160 each. I show him our lens options and he wants them both progressive lenses with anti-glare, and one a polarized sunglass. I go over material options and what I recommend for his prescription, as well as progressive styles.

Me: “So, if we did both pairs in [high-end progressive style], in that thinner, more durable material, with the anti-reflective coating, it would be $750 for everything.”

Customer: “That’s too much.”

Me: “Okay, no problem. If we kept the anti-glare coating and polarization but did them in plastic and moved you down one progressive tier, that will bring the cost down a bit. That would be $620 for both pairs.”

Customer: “That’s still too much. I thought I would get a good deal here since you have that [offer for less than $100].”

Me: “Yes, that offer is for two pairs of single-vision plastic glasses without any coatings with frames in the introductory price point. You want designer frames and lens options that are going to be additional. You can certainly pick less expensive frames and we can go over the lens options again.”

Customer: “I was looking to spend around $300. I think I’ll shop around.”

Me: “…”

So, he picked two $160 frames, and then apparently was allotting -$10 for his lenses?! He was currently in a lens similar to what I quoted him originally, so he was not new to the world of glasses and knew that progressives cost more. I have no idea what kind of logic he was using.

1 Thumbs

If Only He Could See His Own Face

, , , , , , | Right | August 26, 2020

My best friend and I work in a large supermarket just outside of town. Inside, there is a pavilion of other shops — shoe store, hairdresser, and optician’s. I am the cashier at the self-service, just by the exit. My best friend is working at the optician’s.

One day, we are parking in the employee car park, WAY on the other side of the building. We are sat together in the car, chatting before our respective shifts. The car is parked, not running, when all of a sudden a loud crunching sound makes up jump. The car goes forward into a bollard and my friend and I get out.

A middle-aged male customer is shouting and screaming.

Customer: “God! Are you b****es blind or something?!”

Friend: “Sir, you are the one that drove into my car.”

Customer: “You need to take your test again, little lady. I can’t believe that some a**hole let you on the road when you can’t even park!”

He goes off about this for a while, repeating that my friend needs to retake her test. Meanwhile, it’s his car in the middle of the road whilst hers is still parked up. It’s very clear who is in the wrong.

Customer: “And for all this to happen in the VIP parking?! I’m going to make a complaint! You’re going to pay for my car, little lady!”

Friend: “You’re the one that hit me! Give me your details and we’ll have our insurance sort it out. Stop threatening me.”

Me: “This isn’t VIP parking; this is the employee lot.”

The guy ignores us both and continues ranting. We both figure that he must have followed another employee through the barrier as you have to swipe a card to enter.

Friend: “This guy is insane. Come on, we’re late for work.”

We both go into the supermarket to start our shifts. An hour later, my friend rushes up to the self-serve and gestures for my attention.

Friend: “You know that insane guy that hit us in the car park?”

Me: “Um, yeah?”

Friend: “He just came into the optician’s!”

Me: “Oh, my God. Why?”

Friend: “He’s been banned from driving because he is blind in one eye. He has no depth perception at all and his vision in his remaining eye isn’t great. He isn’t wearing glasses and he refuses contacts for some reason, so he’s basically blind. He needs an optician to sign off that he is safe to drive again. Apparently, him hitting my car isn’t the first accident he’s caused.”

Me: “He’s banned from driving? But he drove here?”

Friend: “I know! I refused to sign his form. He didn’t recognise me at all. Figures, because he’s almost completely blind.”

Me: “At least you have his details for the insurance claim now.”

Friend: “I’ll do you one better. I phoned the police and let them know. They’re going to be waiting by his car when he finishes shopping.”

I kept an eye on the guy, but he didn’t come to my register. He spent over ten minutes shouting at a young girl on her first day for asking if he had a loyalty card.

I later found out from the security guy that when the guy finally did leave and saw the police, he got in his car and tried to drive away, only to slam into the barrier causing enough damage to the barrier and his car that the supermarket decided to take him to court for the costs. He was arrested for reckless driving, and driving without due care and attention, and driving whilst banned.

My friend, very luckily, had an uninsured driver clause in her policy which paid for the damages, as the guy’s insurance was invalid due to the fact he was banned from driving.

1 Thumbs

Making A Spectacle Of Himself

, , | Right | July 1, 2020

I am alone at work while my coworker is on her lunch break. A male customer has been browsing glasses for quite some time. He eventually picks out a pair and approaches me.

Me: “Hello, sir, how can I help?”

Customer: “I’d like these, please.”

Me: “Certainly. Do you have an up-to-date glasses prescription with you?”

Customer: “No.”

Me: “Okay, so, do we perhaps have one on our records for you, then?”

Customer: “No.”

Me: “Ah, right then. So, were you looking to book an appointment for a sight test today, instead?”

Customer: “No.”

Me: *Becoming more uncertain* “Did you just want the frame without prescription lenses maybe?”

Customer: “I want a pair of spectacles!”

Me: *Slightly taken aback* “Um… Well, without a prescription, I don’t think we’re able to help you today, I’m afraid.”

The customer sniffs and clenches his fists. For a few seconds, I think he is going to throw his chosen frames at me. Eventually, he just throws them down on the desk in front of me and storms out.

Me: “Have a nice day, then?”

1 Thumbs