(The only cable company available in my area is notorious for its bad customer service. I call them when my contract is expiring:)
Agent: “We don’t have any Internet-only plans.” *a lie*
Me: *young and naive* “Really? That sucks. Are you sure?”
Agent: “Yes. But I can offer you a deal that’s only $10 more a month!”
Me: “Are you sure that’s your only offer?”
Agent: “Yes.”
Me: “All right. I guess I’ll take it.”
(Later, when it’s a month before that contract expires, and I’m a little wiser, I go to the post office.)
Me: “Hello! I am here to mail my cable company’s box back to them.”
Mail Employee: “Oh. It’s that company. I’m going to print your receipt. Don’t lose it. They will claim you never sent the box and charge you.”
Me: “Got it.”
(Later, I call the cable company.)
Me: “Hi! I’m calling to make sure you received my package. I have the tracking number.”
Agent: “About that. We got it, but did you realize that you sent it a week early? We need to charge you a cancellation fee for that.”
Me: “What?!”
Agent: “You must have the box in your house until the contract expires, or it counts as an early cancellation.”
Me: “But then you’ll charge me a late fee for the time it takes to mail!”
Agent: “You could always use our store centers to drop it off.”
Me: “So, your ‘convenient mail-in system’ is a scam?”
Agent: “Of course not, ma’am! You just mailed it too early.”
Me: *switching tactics* “What about your online streaming thingy? I can still watch that, so it’s not a cancellation.”
Agent: “I’m sorry, but you must have the box in your home.”
(I finally give up and pay. I specifically ask to switch to a no-frills, Internet-only deal. The next month, my bill tries to charge me for a frill: an “Internet Boost!” that speeds up the Internet, or some scam like that. I call again.)
Agent: “I’m sorry it ended up on your bill, but it’s been half a month and you’ve already used the boost.”
Me: “How was I supposed to know it was there if you don’t generate my bill until the middle of the month? I called as soon as I was made aware.”
Agent: “I’m sorry, but you have used it.”
Me: “But it won’t appear again, right?”
Agent: “Not at all, ma’am!”
(Yeah, right. I annoyed the billing department every single day the next month by checking my bill and getting promises not to add it. It appeared again, and I said, “I don’t care anymore! I will live without Internet! It isn’t worth this nightmare!” Suddenly, they seemed all accommodating. I got it off my bill. Little did they know that I was moving in three months. That was also interesting. They tried to charge me a late equipment return fee for the cable box, which they took off my bill three more times, and they called me five times to convince me to stay with them. I told them I was moving wherever they weren’t, and that ended each call quickly, thankfully. I am so glad to get away from that company.)
