I work in a store that sells both food and clothing. The food hall and clothing section are next to each other and connect directly but are manned by two different departments.
Our store closes at 6:00 pm. Announcements are played ten minutes before and at closing time. When 6:00 pm arrives, we make sure the food hall is cleared of customers and then lock the door.
About fifteen minutes later, a colleague approaches me.
Colleague: “There’s still a customer in the store.”
I wonder how on Earth we missed him. I go find him, and he is on his phone talking loudly about how “no one will help him.”
Me: “Hello, sir, come with me and I’ll let you out.”
Rather than trying to find the keyholder, I decide to let him out through the staff exit. I swipe my card and walk through the first door, the customer following me. Just as I am about to open the second door…
Customer: “Are you a manager?”
Me: “No, I’m not, but I can let you out—”
Customer: “Why won’t anyone help me?”
Me: “I am, sir, and—”
The customer cuts me off and starts ranting. Apparently, he bought £110 worth of clothes and put them in a bag, then left the bag on the floor whilst he went to look at something else. When he came back, the bag of clothes was gone. He is furious about this, saying that a member of staff stole them and that he wants every staff member searched, and to check the CCTV. I have no authority to do either, but I try to calm him down, to no avail.
Me: “Do you need a manager?”
Customer: “Yes! I can’t believe this! I’ll wait here while you get one!”
Me: “Sorry, sir, but I can’t leave you on this side of the staff door. You’ll have to come back onto the shop floor with me.”
So, back we go, and luckily, a manager appears and deals with the customer. I head back to my colleagues, and some of the clothing colleagues are there, too. All are talking about this customer.
Clothing Colleague: “He came over to us and started ranting. We got a manager who tried to see if anyone who had access to the CCTV was still in the store, but because he wasn’t being helped immediately, he headed your way.”
Eventually, the customer leaves and the manager comes over.
Me: “What happened?”
Manager: “We have no access to the CCTV tonight, so I told him to come back in tomorrow when [Other Manager] is in. He claims he has a flight to Lagos tomorrow morning, so he wanted the £110 taken from the till as ‘compensation.’ I told him that was not going to happen and either he comes back tomorrow or he contacts head office. He stormed off.”
The CCTV was checked the following day and there was no bag of clothes anywhere on the shop floor. And surprise, surprise, the customer never came back.
We suspect he deliberately came in at closing time knowing we wouldn’t be able to do anything, so then we would just give him the money to get rid of him. Unluckily for him, his little scam didn’t work! But even if it was genuine, who on Earth would leave a bag of clothes unattended like that? If this had been in a railway station, the bomb squad would have been called!