When Having Thick Skin Might Make It Worse
I work at a retailer where the registers are right by the entrance/exit. The cashier closest to the door is supposed to greet customers as they enter the store. One evening, I am just about to total a woman’s order when a man comes through the door.
Me: “Hello, sir, welcome to [Store].”
He walks toward me, staring at my face.
Man: “You. It’s you.”
Me: *Nervous* “Um. If you need help, there are—”
Man: “You have such nice skin.”
Me: “Okay, then. Have a nice day.”
He stands just a foot from my side and continues staring at my cheek for what feels like forever before walking away. The woman at the register stares at me, wide-eyed.
Me: “Um. Sorry about that. We’re supposed to greet people as they come in. I wasn’t expecting… that.”
Woman: “Nobody expects to meet Buffalo Bill, honey. Don’t walk to your car by yourself tonight, okay?”
The woman talked to my manager, who agreed to walk with me that night. It was several hours before I left and I had to fight the urge to look over my shoulder every few minutes, expecting him to be there.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
