We’re Not Toying With You Anymore

, , , , , | Romantic | September 22, 2017

(My boyfriend is the bad customer in this story. We’re picking up a few things for our dog at a pet store when he comes across an aisle of squeaky dog toys and gleefully begins “testing” each one, squeezing it once or twice before moving on to the next one.)

Me: “Do you have any idea how annoying you’re being?”

Boyfriend: “Hey, I just want to know what they all sound like so we can pick out the best one.” *continues squeezing the toys*

Me: “She doesn’t need any new toys, and anyway, they all sound the same. Don’t be rude to the people who work here.”

Boyfriend: “Whatever, they can probably just tune it out. They won’t mind.”

(I’m about to say something else, when an employee approaches with a forced-looking smile. Having worked retail myself, I know a “customer service” smile when I see one.)

Employee: “Do you guys need help finding anything?”

Me: “No, thanks; we’re just about done. Is he driving you all crazy?”

Employee: *still smiling* “I really can’t answer that honestly.”

(I turned back to my boyfriend with a smirk. He blushed, immediately let go of the toy he had been squeaking, and walked quickly towards the registers.)

Unfiltered Story #94385

, | Unfiltered | September 22, 2017

(I work in a popular pet store that sells all sorts. From dog food to fish and other small furry animals. We all have to have thorough training and sit tests before we’re even allowed to sell any animal in the store, so our knowledge is pretty good and we advise customers on any number of pet related things. A customer comes up to me who appears to be in her early twenties asking for advice on buying a rabbit. She says shes never had one before and wants to know everything she’d need for one. I give her a rabbit leaflet and take her around the store talking about the basics.)

Me: “What housing you’d need depends on where you’d be wanting to keep it. Would it be indoors or out?”
Customer: “People keep rabbits outside?! Thats terrible! It would definitely be in the house!”
Me: “No problem. These are the sorts of rabbit cages we have. The minimum size is this *points to a cage* but really the bigger the better. Its best to get the biggest cage that you can and make sure they’re getting out everyday for plenty of socialisation and exorcise.”
Customer: “Yeah thats fine. No one is in the house between 9am and 3pm though, is that ok?
Me: “Rabbits are really social animals. If they’re going to be alone for any length of time we really recommend getting two.”
Customer: “Oh well my dogs will be there to keep it company.”
Me: *A little surprised as I’ve been talking to her for about ten minutes now and this is the first time shes mentioned having dogs* “Dogs? I didn’t realise you have dogs?”
Customer: “Oh yeah, I was just in to buy puppy food today but I saw them and now I really want a rabbit! My dogs are great though, so friendly.”
Me: *Getting a little concerned now* “How many dogs do you have? Are they used to being around rabbits or other small animals such as cats?”
Customer: “I’ve got four dogs. One’s just a puppy but hes so well behaved. I’ve got a Husky, a German Shepard, and a terrier (can’t remember exactly what type of terrier she said). We’ve never had any other animals. But they’re all just so friendly!
Me: *thinking oh great, she has absolutely no clue and just wants to impulse buy a rabbit* If you’re dogs aren’t used to rabbits I really wouldn’t put them together at all, especially not unsupervised. Also, the rabbits we have here are just babies and not at all used to dogs so they’ll most likely be very frightened.”
Customer: “Oh but my dogs are so good! They’re really friendly! I’m sure they’ll all get on great. I can just leave the rabbit in the cage and let my dogs go sniff it and stuff”
Me: “But if they haven’t been socialised with rabbits or any other small furry animal when they’re young, most likely they’ll see a rabbit and just think dinner.”
Customer: “I’m sure they won’t. They’re just so friendly! And they can keep the rabbit company when I’m at work.”
Me: “Even if they are, the rabbit won’t know that. It’ll just see and smell the dogs and think they’re coming to eat it.”
(I know that they can successfully be kept together, but this woman knows absolutely nothing about rabbits. She hadn’t even touched a rabbit before today. She literally came in to buy dog food, saw the rabbit, and went ‘I want one’)
Me: “Why don’t you take a few days to think on it. You should go home and do some research online about rabbits, and about keeping them in the same house as dogs. We have some great books here with loads of information for beginners too. Buying a rabbit really isn’t a decision to take lightly, especially if you have dogs in the house.”
Customer: “Well I’ll go home tonight and think about it, but I’ve already decided that I want one. I’ll come in tomorrow for it”
Me: *now screaming internally* “You really should take some time to properly look in to what it means to own a rabbit. They’re a lot more work than a lot of people realise.”
Customer: “Oh no” *gives me a look like shes five years old and I’ve just told her Santa isn’t real* “Why are you trying to put me off?!”
Me: “I’m not trying to put you off, I’m just making sure you have all the information you need. My first concern is the welfare of the rabbit”
Customer: “Me too though! I wouldn’t want to do anything that could hurt it.”
Me: “Leaving it alone for six hours with four dogs when neither the dogs nor the rabbit are used to each other really isn’t a good idea though.”
Customer: “Well I could just keep it outside then. My dogs don’t go in the garden anyway”
(She told me five minutes ago that she thought keeping a rabbit outside is horrible, but ok)
Me: “As I said, rabbits are very social so keeping them outside by themselves all the time really isn’t a good idea. Also, with out climate, outdoor rabbits need to be taken inside over the winter too.”
Customer: “I know this sounds really selfish. I’m not selfish, honest! But I really want one. So I’m coming in tomorrow to get one.”
(She wanders off. I go up to my colleague who I know will be working tomorrow)
Me: “See that customer? If she comes back tomorrow, don’t sell her a rabbit.” *Explains what happened*
Colleague 1: *look on his face like he can’t believe the stupidity of some people* “Don’t worry, I’ll make sure no one sells her a rabbit. (Name) is the manager tomorrow so I’ll make sure he knows if she comes in too.”
(Not too long later a different colleague comes up to me looking exasperated.)
Colleague 2: “Oh my God, I’m done with customers for today. I can’t believe how stupid she was!”
(Colleague 1 and I realise its the same woman shes talking about.)
Me: “What did she do now?”
Colleague 2: “We were at dog leads, and she just asked me what the difference was between the five metre lead and the eight metre lead…”

(Moral of the story is, don’t impulse buy pets! Especially if its an animal you have zero experience with and know absolutely nothing about! I am so glad our store lets us refuse pets sales.)

Adopting The Best Attitude

, , , | Hopeless | September 20, 2017

(One of my favorite parts of my job is when our adoptable cats from the local shelter get new homes and I get to see a happy family take home their new furry friend. The shelter we work with often has special holiday adoption fees; one of them is $14 for Valentine’s Day. The weekend of Valentine’s Day, a mom and her son, who I’d peg between seven and nine years old, come in to adopt a cat they’ve been visiting in the store for a week. The shelter volunteer runs the paperwork and gets everything set. Then…)

Volunteer: “Okay, that’ll be fourteen dollars please!”

Son: “I wanna pay for it!”

([Volunteer] and I watch as the little boy digs around in his pockets, pulling out crumpled $1s and $5s until he has enough, and hands the pile to [Volunteer].)

Son: *proudly* “I saved my allowance for two weeks to be able to adopt her!”

(I have tears in my eyes, and I can see [Volunteer] does too as she takes the small pile of crumpled bills and smooths them out. The little boy’s mother is absolutely beaming at her son.)

Volunteer: “All right, it looks like you’re all set—”

Son: “Oh, wait a sec!” *digs in his pocket, pulls out another $1 bill and hands it to [Volunteer]* “I saved up an extra dollar to donate to the rest of the animals.”

(I couldn’t believe how sweet and mature this little boy was. On their way out I told his mother she should be very proud of her son, and she assured me she was. I know that kitty went to a very loving home, and I hope that little boy stays this sweet and kind his whole life!)

Unfiltered Story #93728

, , | Unfiltered | September 17, 2017

(I work for a popular pet store chain that offers grooming as a service option. It is a very busy day at our store with a full grooming salon with a line out the door and lines at each register. I am manning the phones one day while my manager deals with an emergency regarding a truck delivery. Note that I am one of a few people outside the groomers that knows how to book grooming appointments even though I myself am not a groomer. I was trained so I could help in situations like this without pulling a groomer away just to make an appointment.)
Me: *answering phone* Thank you for calling [Pet Store] this is [My Name] how can I help you out today?
Customer: *silence*
Me: Hello?
Customer: *silence*
Me: Is anyone there?
Customer: *practically screaming* GROOMING!
Me; I’m sorry?
Customer: GROOMING!
Me: Did you want to make a grooming appointment?
Customer: GROOMING!
Me; Ma’am if you want to make a grooming appointment I would be glad to help you out with that.
Customer: NO I NEED TO TALK TO GROOMING TO MAKE MY APPOINTMENT!
Me: Well they are very busy right now so if I transfer you you are going to have about a twenty minute wait on hold because there is no one to assist you. I can in fact make you a grooming appointment right this minute because I am trained to do so.
Customer: THIS IS RIDICULOUS A 20 MINUTE WAIT TO MAKE A D*** APPOINTMENT!
Me: Ma’am like I said I can make you an appointment right this minute without putting you on hold.
Customer: JUST PUT ME ON HOLD WHATEVER I DON’T HAVE TIME FOR THIS.
Me: As you wish, someone will be with you as soon as they can. Have a lovely day! *puts lady on hold*
(About thirty minutes pass with a couple uninteresting phone calls about products and closing times until…)
Me: *answering phone* Thank you for callin-
Customer Again: GROOMING!
Me: I’m sor-
Customer: WHAT PART OF GROOMING DON’T YOU UNDERSTAND! PUT ME THROUGH I NEED TO SPEAK TO THEM NOW SO I CAN MAKE AN APPOINTMENT!
Me: Ma’am they are still very busy did you not get through when I transferred you?
Customer: No I waited five minutes and no one answered so I hung up and waited twenty minutes now I want to talk to them!
Me: Ma’am I told you if you stayed on hold for those 20 minutes someone would help you but since you hung up I have to put you at the end of the hold queue again.
Customer: THIS IS RIDICULOUS HORRIBLE CUSTOMER SERVICE! I THOUGHT YOU COULD MAKE THE APPOINTMENT NOW!
Me: I can certainly do that would you like to opt for that instead?
Customer: FINE.
Me: *exasperated at this point* All right when were you looking for an appointment?
Customer: I need to bring her in today around 4pm.
Me: *stunned* Ma’am we are completely booked there are no appointment slots left for the day. It is a weekend and we fill up days or weeks in advance depending on the time of year.
Customer: DON’T GIVE ME THAT! I TRIED MAKING AN ONLINE RESERVATION BUT THEY SAID THERE WAS NO ROOM SO NOW I AM CALLING YOU HAVE TO FIT ME IN!
Me: There is no possible way for me to do that.
Customer: THIS IS WHY I WANTED GROOMING THEY KNOW ME THEY WILL GET ME IN! TRANSFER ME TO THEM!
Me: Sure thing please hold.
(About thirty minutes later my manager is back so i am off phones. I hop into the grooming salon to help hold a dog for nails.)
Me: Hey any chance you know what happened with a crazy lady on hold? Wanted an appointment at 4pm?
Groomer: *laughing* Yeah we talked to her. Wanting an appointment today? HA! We told her there was NO WAY in hell she was getting in today. Who in their right mind thinks they can bully their way into an appointment?
Me: Exactly! The meaner you are the less willing I will be to help you. Some people just don’t get it.

It’s A Good Thing They’re Using Rubber

, , , , , | Right | September 12, 2017

(I have just finished helping a guy and his wife find booties for their dog, and the guy keeps thanking me for my patience.)

Customer: “You’ve been great. You know, as a thank you, next time I’ll bring you in some rubber.”

Me: “…thank you?”

Customer: “Yeah, this is real grade A stuff, that NASA uses. We’re supposed to throw the unused stuff away, but it’s real good rubber and I’ll bring you in some.”

Me: “Um, well, that’s all right. I’m just happy to help.”

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