Has Gender Baggage

| Sterling, VA, USA | Working | February 10, 2017

(My boyfriend and I have three dogs in the house so we always buy large bulk bags of dog food. I grab the 32-lb bag for our two dogs, and he grabs the 28-lb bag for his mother’s dog. We also grab a dog toy that looks like a teddy bear.)

Me: *places the bag on the belt for checkout* “Hello.”

Cashier: “Hello.” *immediately looks to Boyfriend after ringing everything up* “That will be $58.95; do you have a rewards card?”

Me: “I have one under my phone number.” *types it in*

Cashier: *still looking only at my boyfriend* “That will be $55.95. Cash or credit?”

Boyfriend: “Credit.” *swipes card*

(I reach to take the bag of dog food I brought up but the cashier immediately grabs both bags and stacks them on one another. He then thrusts the bag with only the little toy bear at me.)

Me: “I can take a bag of—”

Cashier: *grabs both bags of dog food and immediately puts them in my startled and off-balanced boyfriend’s arms* “Have a nice day.”

(We were both too stunned at first to say anything but as we left the store I turned to my boyfriend.)

Me: “He did see me carry the bigger bag up to the register, right?”

Boyfriend: “I have no clue what his problem was, but these bags are f****** heavy!”

(Luckily we weren’t parked too far away!)

Dog Owner Getting Owned

| Denver, CO, USA | Right | January 31, 2017

(I am training new associates on the registers at a well known Pet Store when a lady comes up with her dog.)

Customer: “My dog peed over there.” *points behind her towards the rest of the store*

(As the new associates help ring her items up I search for the cleaning spray and paper towels. When she is done getting her items, I place the paper towels and spray in front of her and say “Thank You” since at that time we had a bit of a line. A few minutes go by and there are just a few customers waiting in line. The lady comes back up.)

Customer: “Are you the manager on duty?”

Me: “No, ma’am, but I can get someone for you.”

Customer: “I have never had to clean up after my dog; what is your policy on customers cleaning up after their dogs?”

Me: *rather dumbfounded* “Ma’am, we have cleaning stations all around the store so customers can clean up after their dogs.”

Customer: “I have never had to do that. Workers always do it.”

Me: “No, ma’am.”

Customer: “I just wanted to know your policy.” *walks out the door*

(I stood dumbstruck for a few minutes trying to figure out why someone would have a dog and expect others to clean up after it. And what does she do when the dog is not in the store?)

Not Happy With Your Stock Response

| CT, USA | Right | January 17, 2017

Customer: *looking at the leashes* “Are there any others?”

Me: “Only what is there.”

(The customer then proceeded to pull my overstock bins out and look through them, expecting to find the hidden stock we only sell to the customers smart enough to know where to find them.)

Worming Their Way To A New Animal

| Hampshire, England, UK | Working | November 28, 2016

(I have two pet rabbits, neither particularly small. They’ve recently had trouble maintaining their weight but there’s no signs of illness and they’re eating well, so my guess is the newer rabbit brought worms with her and passed them to my buck. I pick up some worming medicine from the pet store which needs to be fed to them for a course of a few days, but they only have one pack; I return on their delivery day for more.)

Me: *to store manager* “Hi, I need some medicine from the cabinet.”

Manager: “Sure.” *he opens it* “What do you need?”

Me: “Three packs of [medicine], please.”

Manager: “What do you need it for?”

(I explain about the likelihood of worms and the fact that they’d only had one pack last time.)

Manager: “Oh, so you only need one pack, then.”

Me: “What? No, I need three more.”

Manager: “Once you’ve given them the tablets it covers them for a year.”

Me: “Uh, it’s not tablets. And it’s a course; if you look on the side of the box, it tells you how much you need to give the rabbit. One pack would be enough for a rabbit under 2.5kg; mine are 3kg and 6kg, so I need more.”

Manager: “That’s not right. It’s one tablet, and they’re fine for a year.”

Me: “But… no, that’s not what it says on the box at all. If you’d just look-”

Manager: “That’s how it is for dogs.”

Me: “I… what? I’m not trying to deworm a dog.”

Manager: “It works for dogs!”

Me: “I have RABBITS. Just- just look at the box!”

(He finally glanced at it, then grumpily gave me the medicine I wanted, all the while muttering about how it’s only once a year, how it is for dogs, etc. The manager of a pet store that actually sells rabbits and animal medicines could not comprehend that dogs and rabbits could possibly need different medical care. For the record, after the course of medicines their weight stabilised nicely!)

Knows Zip About Phone Numbers

| NY, USA | Right | November 27, 2016

(This happens once per week: We have a store discount that customers can activate by entering a phone number into the card reader while their purchase is being rung up. The machine’s screen clearly reads ‘ENTER PHONE NUMBER ###-###-####’ right above the keyboard. I’m serving an older woman at my register and see her enter a couple numbers into the machine. It then loudly beeps, letting me know that something went wrong.)

Customer: “Did it go through?”

Me: “Sorry, but it looks like you forgot to put your area code in first. You can try it again now.”

(She again enters only seven digits, rather than the full phone number of ten digits, and the machine again beeps.)

Me: “Ma’am, please make sure that you’re entering your full phone number in. The area code needs to go first.”

Customer: “Oh, okay!”

(I watch her and see that, this time, she enters her zip code into the machine instead. It again beeps when she tries to submit it.)

Customer: “So did it go through now?”

Me: “No, I’m sorry; it looks like you tried to enter your zip code. What you need to type in is your phone number. Just make sure that you add the area code first.”

Customer: “The area code?”

Me: “Yes, ma’am, enter the area code and then the rest of your phone number. If you live around here, the area code is ‘555,’ so just type that in first.”

(She again enters in her zip code.)

Me: “No, I’m sorry, the machine needs your phone number.”

Customer: “But you said area code!”

(This goes back and forth even longer. I’m unfortunately not allowed to enter a customer’s information into the system for them, so we’re stuck in this loop until the customer finally gives up and allows me to skip past the discount option. As she’s leaving, the customer loudly mutters:)

Customer: “Ugh, this is why I don’t bother with computers. They never work right.”

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