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It’s Hilarious When They Bring Themselves Up To Date

, , , , , , , , | Right | February 8, 2023

I am the manager of a grooming salon within a pet store. Because we are short-staffed, the salon is closed on Mondays.

On Tuesday morning, I arrive to an email from the corporate office informing me that I need to contact an irate customer. She claims that she had an appointment scheduled for that Monday and the salon was empty when she arrived. This is impossible as Mondays are blocked off and scheduling simply isn’t available when no employees are on the books.

I pull up all of her appointment information and give her a call.

Me: “Hi, this is [My Name] from [Pet Salon]. I had a message about an issue with your appointment?”

The next ten minutes are a profanity-laden barrage as she screams about how incompetent my employees and I are. How dare we schedule an appointment for her and not arrive to groom Fluffy?! And so on.

I allow her to continue uninterrupted until she tires herself out.

Me: “I see here we had Fluffy down for an appointment on the twenty-third.”

Client: “Yes, yesterday, Monday the twenty-third, you stupid b****!”

Me: “Ma’am, yesterday was the twenty-first. Wednesday is the twenty-third.”

Client:Yesterday was the twenty-third, you stupid little…”

Her rant trails off as she clearly pulls her phone down from her face to check the calendar app on her phone. Then, suddenly, she hangs up, presumably as she realizes that the twenty-third is, in fact, this Wednesday and that she spent ten minutes screaming and cursing at me because of her own incompetence.

I call back.

Me: “Oh, no, it seems like we got disconnected!”

She immediately hung up again. I marked a note on the incident report from corporate that the issue remained unresolved, as the customer had ended the phone call. I checked back later that day to see that the district manager had also contacted her, only to be immediately hung up on, as well.

Timing, Like Their Dogs’ Health, Is Not A Priority For Them

, , , , , | Right | November 12, 2022

I’m the manager of a pet grooming salon for a corporate chain. Our setup is annoying only because the outside wall (facing the parking lot) is all glass, as is the inside wall (facing the inside of the store). We also have both an internal and external door.

I have a pet parent with two dogs who’s a no-show. After ten minutes or so, we call to see if they are on the way. As it’s a packed day, we warn them that we might have to reschedule them.

We try to be understanding that we have three stores within fifteen minutes of each other and sometimes people go to the wrong store.

Me: “Hello, this is [My Name] from [Pet Chain]. I had Fluffy and Fido for a 10:00 am appointment. I was just wondering if you were still on the way and running late or needed to reschedule?”

Pet Parent: “Oh! I’m on the way! We went to [Location ten minutes from us]; that’s normally where we go, but they were booked out six weeks, so we forgot we booked with you!”

Me: “I understand; it happens. You should be only ten minutes away, so as long as you can get here by 10:30, I can still get your pups handled. It might take me a little longer, as they’re going to bump into my next appointment due to being late.”

Pet Parent: “That’s fine. We’ll be there in five to ten minutes at most. Thanks.” *Click*

I go about preparing for them to try to make sure I can keep my day on track. At 10:30, they still haven’t arrived. I call and get no reply.

At 10:35, the phone rings and it’s the pet parent.

Pet Parent: “Hi! We are almost there! You can still do my dogs, right? I’m not sure how you expected me to be there by 10:30 when I was coming from [Location thirty minutes away]! I’ll be there in two to three more minutes!”

Me: “I’m so sorry, but I was very clear about you needing to be here by 10:30. It’s now 10:35 and you’re not here. You said you were coming from [Closer Location]; otherwise, I would have warned you that you wouldn’t be here in time. I can do one dog still, but I can’t do both. I suggest that you reschedule a day that works better for you, or you can have me just do one today and the second tomorrow at [time].”

Pet Parent: “This is stupid! I went to the wrong store! There is no f****** way I could make it there! This is horrible! My dogs need this! They’re so bad they look homeless!”

She did not disclose that they were matted when asked when booking.

Pet Parent: “I’ll be right in!”

Me: “Ma’am, if they are matted, I will absolutely need to reschedule you. As advised when you booked, we need extra time so we can take the care and time needed for the safety of your dog.”

Pet Parent: “This f****** b**—” *Click*

I think this is the end of it, but no. At 10:45, she comes in with severely matted dogs. I feel insanely bad for them, and I would take care of them if it wouldn’t cause issues for me and my other clients who didn’t lie to me and showed up on time.

Pet Parent: “I spoke with someone on the phone. They know I went to the wrong store and said they could still—”

I cut her off. I’m not trying to be rude, but I see where she’s going already.

Me: “That was me; I’m the only one working today. And yes, I spoke with you and advised you that I could only do your dogs if they got here by 10:30, and when you called back, I advised you that I could no longer do them. I can reschedule them, but I am due for another client in fifteen minutes, and it would be unfair to them to take your dogs in now. Plus, you did not tell us when asked originally that the dogs are this matted; we have to reschedule them so we can take the time and care needed for their safety and health.”

This leads to her blowing up and stomping out after a short back and forth about going to the wrong store (not my fault) and about how there was no way to get to our store in time from that other store (still not my fault).

She calls back right at 11:00. She’s in the parking lot staring at me and clearly sees that no one else has come in yet.

Pet Parent: “Did they show up?”

I slowly turn to look at her in the parking lot. I lie.

Me: “Yes.”

She hung up without saying anything else. She then sat in the parking lot for the next hour, staring into the salon, at some point pulling out some fast-food French fries and feeding them to the dogs as she waited. She waited until she saw both my 11:00 (who came in at like 11:02) and 12:00 appointments show up before she tore out of the parking lot.

I felt horrible for her dogs, but giving in would have only led to her pulling that stunt again. For the sake of my staff, I had to stay firm on what I said so next time she hopefully respects her groomer better.

This Owner Is Shih (Tzu)

, , , , | Right | October 13, 2022



I work in a pet salon. All too often, I get people who bring in severely matted dogs. Luckily, the majority of them already know that their dog is going to be naked when they pick it up, but there is always “that one” who demands you brush the mats out. For the record, I’m talking about a level of matting where brushing it out would be incredibly painful for the dog and take literally HOURS upon HOURS, if it is even possible. I refuse on the principle of the dog’s comfort; I am not here to torture puppies!

A woman brings in a severely matted Shih Tzu.

Customer: “I want you to brush all these out.”

Me: “Uh… when was the last time he was brushed?”

Customer: “I don’t know. Maybe a year?”

Me: “Ma’am, we will not be able to brush out fur this badly matted. He can only be shaved.”

Customer: “What?! No! You will not be shaving my dog!”

Me: “There is no way I am going to torment your dog like that.”

Customer: “Fine, I’ll take [Dog] home and find someone else to do it.”

Me: “Ma’am, if the dog leaves the premises in its current condition, the Humane Society will be called, and you will be charged with neglect.”

The dog went home shaved and much happier.

It’s A Dog-Eat-Dog World, Or Something

, , | Right | October 7, 2022

I work at a dog grooming shop. It is common for customers to come in because there are bays where they can wash their dogs themselves.

I’m closing and counting the till. A man in his forties or fifties comes in and chats with me. He has no dog with him. I’m friendly, as always, because I don’t close in my mind until the exact time that the shop closes. We have complementary dog bacon in a glass jar on the counter, and the man gestures to the jar.

Customer: “Are those free?”

Me: “They are complementary!”

He starts to take the lid off, and I think maybe he plans to take one with him for his pup. But no, he eats it.

Customer: “Oh, that’s good, but milk bones are my favorite.”

I was speechless but mustered an “oh” as I turned back to my work, trying to not let my expression show how baffled I was.

This Woman’s Manners Need Some Grooming

, , , | Right | CREDIT: pleasedontrefertome | July 27, 2022

I work at a dog salon part-time (I’m a full-time student), and I often schedule new appointments for clients. We have a lot of clients who specifically need Saturdays because they work all day and we close pretty early — like between 3:00 and 4:00 — so we tend to have the same groups of dogs every five or six weeks.

Yesterday, we had the normal doodle and corgi group — as we call it because we have a lot of doodles and an adorable corgi — but with an added Yorkie. I personally bathed this Yorkie and she was a doll. She was perfectly behaved and let me do basically whatever (except nails, but we expect that from Yorkies).

When the “mom” showed up to pick up the Yorkie after her groom, I happened to be free and went to check them out.

Me: “Do you need another appointment booked?”

Customer: “Yes, six weeks out.”

Me: “Do you need a Saturday?”

Customer: “No, I need a Friday.”

Me: “Okay. Need a specific time?”

Customer: “First thing in the morning.”

Me: “Okay, 8:00… It appears the date we’re looking at is booked in the morning, but we can go a week before or after if you really need a Friday.”

Customer: “What does [Boss/Owner] have in the morning?”

Me: “Looks like a Shih Tzu.”

That happens to be my dog, but I don’t tell her that.

Customer: “Well, that Shih Tzu can wait. My precious Bella needs that appointment!”

Me: “I’m sorry, ma’am, but I can’t just reschedule a dog’s appointment. This person happens to schedule appointments throughout the entire year, so he’s had it since December.”

I know this because, again, it’s my dog and my grandpa makes the appointments.

Customer: *Getting louder* “I don’t care! I want that spot!”

At this point, one of my coworkers came out to see if I needed any help. I have very bad anxiety, so this lady yelling at me was causing me to visibly shake and I was close to having a panic attack. [Coworker] saw this and said she’d take over and whispered for me to get our boss.

I did, and then I went into the bathroom to quietly freak out and hyperventilate in peace. My boss ended up scheduling the woman out for five weeks and telling her that if she ever yelled at one of her team members again, she’d have no choice but to blacklist the woman. My boss knows I have bad anxiety, and she’s absolutely amazing.

Moral of the story: don’t be an a** to a small business owner and expect to get your way.