Unfiltered Story #202134

, | Unfiltered | August 1, 2020

(It is late in the morning and a customer shows up late for his appointment, the one he called in for this morning and got because we had an opening. He has two big dogs that are a little nervous, but not too bad)
Receptionist: ok, so that will be [insert service owner requested and pride for said service]. I just need you to sign here. Do you need them out at a certain time, or are they time sensitive at all?
Owner *while signing* Nope.
(We bathe the dogs and in other to get all dogs done in a timely manner, we bathe a group of dogs, dry them mostly, and then put them in a kennel dryer to air dry the fave or any spots the dogs don’t like the dryers on. We also put in dogs that are scared. One of the two was scared and had to be kenneled to dry the rest of the way. meanwhile, the owner walks in)
Owner: I’m here to pick up my dogs!
Receptionist: *after going through usual procedure and asking which dogs and if we had called the owner at all, etc* I’m sorry but it looks like your dogs are not done yet. One just needs his nails trimmed, and one is still drying. She was very scared for the dryer.
Owner: *suddenly very angry* THEY SHOULD BE DONE BY NOW! THIS IS RIDICULOUS! WHAT KIND OF EXCUSE ARE YOU PULLING THAT MY DOGS AREN’T READY YET!?
Receptionist: well, they are still drying. It well be another half hour. We can try drying [scared dog] again with the velocity dryer, but she was scared and we don’t want to stress her out.
Owner: NO! I WASN’T MY DOGS NOW! THIS IS TERRIBLE CUSTOMER SERVICE! DON’T YOU KNOW I HAVE A PARTY TO GO TO? I NEED MY DOGS RIGHT NOW! I HAVE TO GET TO MY PARTY!
(In the end he took his wet dogs to his very important party, and the only way to appease him was to give him a discount on his (already low priced and discounted) groom…)

When Stomping Your Foot Doesn’t Invent Time Travel, It’s Time To Accept It

, , , | Right | July 20, 2020

I work in a grooming salon. Due to the new guidelines our corporation put into place because of a certain national health crisis, we are very limited in our availability for appointments. We can only take four appointments each per day, which begin to book up quickly, and soon we are looking at a one-month wait period.

This conversation goes on at least four times a day:

Customer: “Hello. So you have any appointments for this afternoon?”

Me: “My apologies; we are actually booked for the next month so we cannot take any more appointments at this time.”

Customer: *Immediately enraged* “HOW CAN YOU BE COMPLETELY BOOKED UP ALREADY?! I HAVE BEEN WAITING FOR TWO MONTHS TO GET MY DOG BACK THERE BUT Y’ALL WERE CLOSED! THIS IS RIDICULOUS!”

Me: “Sorry, ma’am, we have had an influx of people calling for the exact same reason. We would love to help you but we simply cannot.”

Customer: “I WILL BE COMPLAINING ABOUT YOU!”

Me: *Sickly sweet* “Feel free to leave a comment with corporate, but they have assured us that all complaints will be postponed until after the quarantine is over.”

Customer: *Suddenly calm* “You really have nothing? At all?”

Me: “Nope! Now, would you like to be put on the waitlist or shall I simply wish you a good day?”

Customer: “…”

Me: “…”

Customer: “Yes, please, my name is [Customer]…”

Sorry, y’all, but yelling will literally get you nowhere with us. We are doing our best and I don’t work faster when you yell louder.

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Unfiltered Story #199917

, , | Unfiltered | July 6, 2020

(A customer who is notorious about being picky for her dogs groom brings a dog in to the salon to be groomed. There are four of us today, so we aren’t giving our times to pick up. We tell the owners we will call when the dog is ready. This customer insists we give them a time, so my co-worker tells the customer we will try for 12 )
Customer: *calls in at 10:30* Hi is my dog ready yet?
Me: I’m sorry, she’s still being groomed. She will be done at 12.
Customer: ok I will pick her up at 12
*half an hour passes by*
Co-worker: Hey [my name] I think that customer just pulled up….
Me: If she comes in, tell her the dog won’t be done till 12.
Customer: *walks in 30 minutes later* is my dog ready yet?
Co-worker: She’s still being groomed. She will be done at 12.
Customer: *heavy sigh* ok I’ll go wait outside…But remember not to cut her eyelashes!
(The dog is done at 12 but now the owner is nowhere to be found. 30 minutes later we see the owner come back to get her dog. The kicker? She didn’t complain once about the actual groom when she picked up the dog. Pleasantly surprised)

They Did Not Accept The Grace Period With Grace

, , , | Right | June 29, 2020

I work in a pet-grooming salon where we’ve been fully booked for appointments for two weeks at a time through the summer months. Since some customers aren’t used to this, they’ll show up for appointments that they’ve misunderstood the date of, or in some cases to intentionally try to bully us into taking their dog in despite not having time to groom them.

A customer walks in at 3:50 pm on a Saturday.

Customer: “I’m a little late for my 3:30 appointment.”

I check the appointment book.

Me: “I don’t see your appointment here, but since you’re more than fifteen minutes after when you say it was, we wouldn’t be able to take your dog in anyway. We’ll have to reschedule.”

Customer: “What? You don’t see me at all? I called to reschedule my appointment from Thursday and I was told to come in on Saturday!”

I do remember speaking with this client on the phone and scheduling both her original and rescheduled appointments. I look through the book for three weeks out but don’t see her. Then, it occurs to me that her appointment was last week.

Me: “I’m very sorry. I do remember seeing you in the book, but it isn’t for this week. If you want, I can squeeze you in before my other appointments on Tuesday; otherwise, you’ll have to reschedule for two weeks out.”

Customer: “This is ridiculous! It’s very difficult for me to get here! I have an appointment!”

Me: “Like I said, ma’am, even if your 3:30 appointment was written here, we couldn’t take you in because you were twenty minutes late and we have a grace period of only fifteen minutes or else we get very behind.”

The customer huffs and leaves, returning with an older woman.

Older Woman: “It’s very difficult for us to get here; you need to take in our dog! It’s not our fault you didn’t write down our appointment!”

Me: “Like I explained before, even if your appointment were here, it’s too late after for us to take you in anyway. The best I can do is offer you Tuesday morning.”

Customer: “Fine. Why didn’t anyone call me to tell me I didn’t have an appointment? You should have called me!”

The customers leave. I turn to my coworker.

Coworker: “Did that really just happen?”

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That Is Snow Way To Behave

, , , , , | Right | June 9, 2020

I am eight and a half months pregnant. Due to a snowstorm last night, my employees are running behind, so I am opening the shop myself. The client is still about a half-hour early.

Me: “Good morning, Mr. [Customer]. How are you?”

Customer: “I would be better if I didn’t have to walk through all this snow.” 

Me: “I know that was quite a storm—”

He cuts me off.

Customer: “You know, you really need to be out there shoveling this mess! You have women and the elderly coming in and they shouldn’t have to walk through all of that.”

Me: “I understand and apologize. My staff are on their way, and because of the roads, they are running late. Also, I have doctor’s orders not to lift or do shoveling.”

Customer: “Still, you need to go out there and clear that; someone could get hurt and you’ll get sued.”

He hands me the leash and says the usual and leaves. An hour later, he comes to retrieve his dog. As he pays:

Customer: “You know, as the business owner, I really shouldn’t tip you, but here’s $5 anyway.”

Me: “Thank you, I do appreciate it, though tipping is not required.”

The customer grunted and walked out the door.

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