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How To Get Ahead Of The Search

, , , | Right | August 5, 2021

I’m a pet groomer, and I’m working on a client when a lady comes in to get her invoice for her pet that another coworker groomed. We’re making a bit of small talk and she’s absently digging through her purse on the counter.

Customer: *Exasperated sigh* “I just can’t find my glasses.”

Trying to find the most delicate way to put it, I ask:

Me: “Ah, is it a different pair than the one on your head?”

Winter Is Not Coming Out

, , , , | Right | June 8, 2021

It is an unusually busy time of day. The parking lot is packed full of customers either dropping off or picking up their pets, and there is only one person working the receptionist position. I am a groomer, but I am asked to help by picking up a ringing phone nearby. Due to the ongoing crisis, we are doing curbside service and not letting anyone in the building. You call us and we go to your car.

Customer: “Hi, I’m picking up Winter! How much is it going to be?”

Me: “Okay! Let me take a look at the estimate you signed, and I’ll let our receptionist know you’re picking up.”

I check the price.

Me: “Okay, looks like it’s [price] for the bath and [additional fee] for the medicated shampoo you asked us to use.”

Customer: “What? Did you raise your prices? I’ve never paid that much!”

I explain the price breakdown and tell her there was a price increase at the start of the year. It’s now summertime. She continues to complain, so I ask her if I can have someone go out and talk to her. She says yes and tells me which car she’s in — the only car in the lot of that color — and I let my manager know what’s up.

Manager: *Approaches the car* “Are you picking up Winter?”

Customer: “No! We’re not!”

Manager: “Oh, I’m sorry about that.”

My manager starts looking for the owner, eventually going back inside to look at the account to call them back. The customer storms in without a mask, which is at this point ILLEGAL.

Customer: “Where’s my dog? What’s the holdup? I’ve been waiting forever!”

Manager: “Sir, I need you to step outside. Nobody is allowed in the building right now and you have to be wearing a mask. Who are you picking up?”

Customer: “It’s Winter! I’m not leaving till I get my dog! You need to get me my dog right now!”

Manager: “Sir, I came to your car and asked if you were here for Winter, but you said no.”

Customer: “Yeah! Why aren’t you getting my dog?! You came to my car!”

Manager: “I did, but you said Winter wasn’t your dog. If you could please step outside, we can continue this conversation.”

My manager steps outside and the customer follows.

Customer: “This is unacceptable! We’ve been waiting so long!”

Manager: “I’m sorry for the wait, but as you can see, we are very busy and other customers have come to pick up their dogs as well, and it’s just the one receptionist.”

Customer: “We’ve been waiting longer than them!”

The customers who are waiting outside patiently, who were here first, are giving this guy the stink eye. He doesn’t notice and continues his rant.

Customer: “Obviously, you don’t know how to do your job right! This is horrible customer service! You should give me a discount for this! And I want my dog now!”

Manager: “I’m sorry, sir, but the price that was signed for during check-in, [price], is what the price of the bath and special shampoo is. I will not be giving you a discount today, especially not after how mean you’ve been. Furthermore, we will not be releasing your dog to you until the bill is paid, as per policy.”

After more ranting and raving, my stone-faced manager gets the guy to cough up the dough and he brings the dog out.

Manager: “Here’s your receipt, sir.”


Manager: “That’s fine, sir. We do not want your business and you are no longer welcome here.”

Getting To The Root Of The Entitlement Problem, Part 2

, , , , | Right | May 21, 2021

It’s a few months into the lockdown and we are currently only doing curbside and, as dog grooming is not currently allowed in our state, we cannot allow people to use our dog bathing stations. Our stations are private rooms with a stainless-steel tub plumbed into our on-demand hot water, definitely not designed to be moved around. I get a phone call from a woman wanting to bathe her dog.

Customer: “I want to bathe my dog and cannot get in anywhere!”

Me: “Sorry, but all grooming is closed down in the state, and that includes our self-serve wash stations. Unfortunately, we have to wait until restrictions are lifted.”

Customer: “That’s so stupid! I need to wash my dog. Just drag the tub outside so I can use it.”

Me: “Sorry, no, we can’t do that.”

Customer: “UGH!”

She hung up, muttering, “Why the h*** not?”

Getting To The Root Of The Entitlement Problem

What A Fowl Prank

, , , , , , | Right | February 22, 2021

Working in a grooming salon, we tend to get some strange requests. One day, my coworker comes to the back and says she has just been talking to a “crazy” man in the lobby.

An older man came into the lobby and stood for a few minutes before talking to my coworker

Man: “My kids brought me a pet and I want to get it a bath.”

Coworker: “Certainly, do you have a dog or cat?”

Man: “It’s about this big by this big.” 

He held his hands about two feet apart and then indicated about a foot and a half high.

Coworker: “All right, sir, what breed of dog is it?”

Man: “It’s a turkey.”

Coworker: “Oh, um, sorry, sir, we don’t do baths on turkeys.”

Man: “How about raccoons?”

I joked with her that he was a little confused; prank calls work better over the phone.

Getting To The Root Of The Entitlement Problem

, , , , , , | Right | December 28, 2020

I work for a vet and pet groomers. It is near the beginning of the global health crisis and a lot of non-essential businesses are shut down, such as hair salons. However, our veterinary practice is still open, and as a result, we are able to take bookings for basic cleaning for most domestic pets.

A middle-aged woman comes in with the look that you know she’s going to be trouble. She is wearing oversized sunglasses, she’s carrying an angry-looking Pomeranian in a designer bag, and she has THAT hairstyle.

Customer: “Your grooming salon is still open?”

Me: “Yes, ma’am. We can do basic bathing and shampoo duties. For your little—”

Customer: “How much will you charge me?”

Me: “Yes, ma’am. I was about to say, for Toy Dog breeds, we charge—”

Customer: “No! Not the dog. Me. How much will you charge for me?”

Me: “I’m not sure I understand.”

She just stares at me for a moment, and even though her sunglasses are obscuring her eyes, I know she is looking me up and down. Then, she puts her bag down and bends over slightly, showing me her scalp.

Customer: “My roots are beginning to show. I need you to put my color back in.”

Me: “You want me to redo your highlights?”

Customer: “Yes! Finally, you understand. How much? Can we do it now? I’m on a schedule.”

Me: “Ma’am, I can bathe and shampoo your dog, and your dog only! I can’t do humans, and I certainly can’t do coloring! We don’t even do that to the dogs!”

Customer: “But the salons have been closed for weeks! I’m desperate! I can’t go out in public like this!”

Me: “I’m sorry, but there’s nothing I can do. You’ll just have to manage on your own for a while.”

Customer: “Not even a shampoo or conditioning?”

Me: “No, ma’am. Dogs only.”

Customer: “This is ridiculous!”

She tuts, takes the dog out of her bag, and begins to stomp off.

Me: “Ma’am! Your Pomeranian!”

Customer: “Oh, that thing isn’t mine; I just used it to get in here. I found it tied to the post outside the store across the street.”

And with that, she was gone. In a moment of shock, I locked eyes with the little fluff ball, who was just sitting there staring at me nonchalantly. Then, I realized that its leash seemed to have been cut off from the end, almost as if an entitled woman had cut it from a post with a pair of scissors…

Thankfully, I was able to make a mad dash to the convenience store across the street and inform a panicking woman who had lost her little dog that I was about to make her day.

This story is part of our Best Of December 2020 roundup!

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Read the Best Of December 2020 roundup!