Unfiltered Story #92746

, | Unfiltered | August 30, 2017

(I am in college at the time, and recently lost my childhood dog over finals week.. I come back home shortly afterwards, and plan to run some errands with my boyfriend. Because I am out, my parents ask me to pick up her ashes from the pet store, so long as I can handle it. Since my boyfriend is with me, I agree; though, I am admittedly a little bit numb as it still hasn’t sunk in. Still, I go to the back of the store and am greeted by a young nurse.)

Nurse: *chirpy* How can I help you?

Me: I am here to pick up Holly [Last Name].

Vet: *types name into system* I will get her in just a minute. I bet you are glad to have your pup home soon, huh?

Me: *a little forlorn* I guess.

Vet: *continues on, obliviously* And I bet she will be glad to see you!

Me: *deadpan* She is dead.

(I can then see the wheels turning as it clicks. Suddenly, she turns bright red.)

Vet: I am SO sorry! I mean, I am so sorry for your loss. Losing your childhood dog? I am sorry. Why don’t I go get her for you?

(At that point, I had to assure her it was alright, and if she looked at Holly’s records, she would see she had been in and out for months previously. Really, it was hard to be mad at the lady for trying to make small talk about my loving, sweet dog. I know she would’ve loved the attention, and I already had too many great memories of her. Besides, I probably should’ve started by saying I was picking up ashes!)

Racists Lose Every Argument

, , , , , | Friendly | August 17, 2017

(My friend and I are at a popular pet store chain picking up food for my snake. While waiting in line, he is trying to teach me a few words in his tribe’s language (Native Creek). He is very clearly not white, dark eyes, long, straight dark hair, copper skin tone, etc. Another customer behind us scoffs and we both look at him but my friend keeps speaking Creek.)

Customer: “You know, he should really learn to speak American if he’s going to be here.”

Friend: “Excuse me?”

Customer: “So you do speak English! Why are you speaking that gibberish, then?”

Me: “He is teaching me some words; he can speak whatever he wants. This is America, right?”

Customer: “Yes, it is! And as an American, he should just speak English!”

(My friend is looking very uncomfortable, as he is pretty shy and sensitive about racism.)

Me: “Sir, he is more American than you could ever wish to be.”

Customer: “How dare you! Look at him! I am the most blue-blooded American you can find! Born and bred!”

Me: *laughs* “His ancestors were here thousands of years before yours or mine even knew America existed.”

(He sputtered and huffed but shut up until we checked out.)

Needs “How To Behave Like A Decent Human Being” Classes

, , , , , | Right | August 16, 2017

(I work at a pet store that also provides training classes for dogs. The day before, the trainer got into an accident and went to the hospital. He then had a bad reaction to some antibiotics he was given and had to rush back to the emergency room the next morning. He calls and tells the manager on duty that he can’t come in, so she agrees to call his students and let them know class is canceled and will resume next week as scheduled. Unfortunately, his paperwork is messed up and the manager does not know he has a seven pm class, so she doesn’t call them. The four families arrive and ask me when class is starting. Since I got there at four pm I have no idea what is going on so I ask the manager and she tells me to relay what happened to the class, since she is busy.)

Me: *addressing all four families* “I have just been informed that the trainer had a bad reaction to his antibiotics and had to be rushed to the hospital, so he had to cancel class. We were told that the manager earlier called all his students to let them know but I think she missed your class. I am terribly sorry, you guys. Class will start next week.

Customer #1: “Oh, okay, no problem. Thank you!” *happily walks off to go shopping*

Customer #2: “Things happen. We’ll see you all next week!” *leaves store*

Customer #3: *suddenly intensely irate* “THIS IS RIDICULOUS! I CANNOT BELIEVE THIS! WHY WE WERE NOT CALLED?! HUH?!”

Me: *calmly but slightly taken aback by her sudden shift in tone* “I apologize, but I do not know anything about training. I do not work that department; all I know is I was told the morning manager called the classes b—“


Me: “Of course. She’s the blonde one over there helping the customer with fish.”

Customer #3: “THE ONE WITH HER BACK TO US?! HORRIBLE CUSTOMER SERVICE!” *stomps off towards the other end of the store*

(Customer #4 was standing off to the side during this entire exchange and now looks over at me and approaches. I prepare for the worst.)

Me: “I am terribly sorry about this inconvenience. I thought the manager called this morning.”

Customer #4: “Oh, honey, it is not your fault. I don’t know what that lady’s problem is but she needs to pull out whatever died up her butt. It’s not an inconvenience; I literally live five minutes away and I bet you she lives about that far, too. Some people think that just because you work at a store you don’t have a life outside of this and you need to cater to them.”

Me: *relieved* “Thank you for understanding! So many people just don’t get it.”

Customer #4: “Well, she obviously never worked retail! I worked retail for ten years and it gives you a whole new perspective on life. Don’t let her get you down. This ain’t a big deal. Have a good night. We’ll see you next week. And tell the trainer I hope he is feeling better!” *leaves the store*

(My faith in humanity has been restored.)

We Can Do Nothing For Those Who Accept Nothing

, , , | Right | August 7, 2017

(My store has recently started a new “Store Pick-Up” option where customers can order items online and then pick them up at a local location the same day. Corporate is running several different sales that can only be applied to these online transactions. This is turning into a problem since many customers see the low prices online and get angry when they come into the store and see a higher price tag. A customer calls me over and starts to complain about this discrepancy. I explain the special sale, but she isn’t having it.)

Customer: “So there’s nothing you can do for me?”

Me: “There’s actually a lot we can do! We can process your purchase online using the store computer and it can be ready for you, at the sale price, in about 10 to 20 minutes.”

Customer: “20 minutes?!”

Me: “Yes, that’s one option. If that doesn’t sound good, remember that this sale will be going on for a few weeks. You’re welcome to go home, purchase as much as you’d like online, and then pick it up the next time you’re in town.”

Customer: “Why can’t you just go up to the register and give me this price today? You’re going to lose a lot of business this way!”

Me: “I’m sorry, but this sale is specifically meant to encourage people to shop online and use the in-store pick up. I’m not allowed to manually adjust any of the prices to this level.”

Customer: “So there’s nothing you can do for me?”

Me: “Ma’am… there are still several ways that we can get you this sale. We can use a store computer and process an online order within about 10 minutes, or you can put in the order at your leisure and pick it up another time. Are you interested in doing either of those?”

Customer: “Just change the price for me at the register; I want these items right now.”

Me: “I can’t do that, I’m afraid. These prices are only for people who use the online ordering system.”

Customer: “So there’s nothing you can do for me?”

Me: *facepalm*

Pulled Glass Is Pulling At Your Heartstrings

, , | Hopeless | August 5, 2017

(I work at a pretty well-known pet store that has a boarding facility within it, where I work front desk. Lately I have been having bad day after bad day, and totally unable to catch a break. I have been yelled at, cursed at, accused of being rude to someone I had only just met, and had my stapler thrown at me. On top of this I have been battling really intense anxiety and mounting depression, and I struggle with bipolar disorder. Overall, not a great concoction. Some of my regular customers make it worth it, though. My favorite is a woman and her best friend who bring their two dogs to us a couple times a week. They are both very understanding and have a great sense of humor, so I am comfortable joking around with them.)

Female Customer: “You look like you got hit by a truck today! Is everything all right?”

Me: “Oh, you know, just the usual irrationally angry customers that act like I supposedly torched their house with their whole extended family inside because I wouldn’t accept their four-month-expired coupon.”

Male Customer: “That bad, huh?”

Me: “Oh, yeah.” *notices Female Customer is wearing a gorgeous pulled glass necklace* “Oh, my god, I LOVE your necklace!”

Female Customer: “Oh, my, thank you!”

Me: “I used to have a necklace like that when I was younger. It was a little pulled glass turtle and I wore it every day but then it fell and broke at school and I was heartbroken. Oh well, things happen! Your total is [total] for the day. You guys take care!”

(A week or so later I see them come in to pick up their dogs so I get the till set for them. They walk up and I greet them as usual.)

Me: “Came back for the boys, I see! I guess you wanna keep them after all?”

Male Customer: “I mean, I guess we could take them back if you don’t want them.”

Me: “We’d be glad to keep them if you don’t want them! They can be our new mascots! Phone number, please?”

Female Customer: “[Phone Number]. By the way I want to give you this before I forget.” *reaches in her pocket and pulls out a beautiful blue pulled glass necklace* “This is for you. You seemed really stressed last week and I saw this online and I thought of you!”

Me: *in awe* “This is… for me? Really?”

Female Customer: “Yup! I think it matches your eyes well!”

Me: *holding back tears* “I… I don’t know what to say. Thank you so much. I love it so much. Thank you. I’ll be back with the dogs in a moment!”

(I rushed into the back and asked my coworker to get the dogs ready to go. Meanwhile I broke down in tears. The necklace meant so much to me and was a symbol to myself that no matter how many times I get yelled at and how many times I want to quit or give up on life, there are people out there that truly do care and are good people. I can never express my gratitude towards her with her simple act of kindness towards a struggling college kid. She doesn’t know about my anxiety, depression, or bipolar disorder and yet she still went out of her way to make me feel better. Makes me believe there are good people out there after all. Thank you.)

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