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Patient Has No Patience For Rules

, , , , | Right | May 22, 2019

(Our doctor’s office has three doctors, one of whom has just moved to this building from another clinic. The clinic used to be a bank, and has doors that open onto the street, but because there are a step and a bus stop directly in front, we have those doors locked and a sign asking patients to use the back door so that there is wheelchair access. One of the patients from the doctor’s old clinic arrives for the first time at the new clinic and approaches the desk. She is rather upset. I am sitting next to my coworker, who is this doctor’s receptionist, and I witness the following:)

Patient: “Why is the front door locked? I tried and tried and I couldn’t get in! Why do you use the back door? That makes no sense!”

Receptionist: “I’m sorry you were confused. There is a sign there, and we need to use the back door to accommodate patients who can’t use stairs.”

Patient: *sighs and grumbles* “Winnipeg! Anything goes here!”

(She gives her name, signs in, and sits down. There is a sign asking people to please remove their footwear, as the weather in Winnipeg is terrible and people wearing shoes inside makes everything a mess. This is not uncommon in Winnipeg; many clinics have places to leave your shoes. The patient sits for a few minutes, and then sees the sign.)

Patient: *suddenly screaming* “TAKE OFF MY SHOES?! NO ONE IS GOING TO FORCE ME TO TAKE MY SHOES OFF! WHAT IS THIS, A THIRD WORLD COUNTRY?!”

(My coworker and I are blown away and just sort of sit there, stunned.)

Patient: “THAT’S IT! JUST CANCEL MY APPOINTMENT! I AM NEVER COMING BACK HERE AGAIN!”

Receptionist: “Okaaaaayyy…”

(The patient storms out and we cancel her appointment. Several hours later, the phone rings.)

Patient: “I must speak to [Doctor]!”

Receptionist: “I’m sorry, the doctor is in with patients right now and can’t take phone calls. Can I take a message?”

Patient: “I was in earlier and I left because it was so silly. Why is the front door locked? I must speak to [Doctor]!”

Receptionist: “The doctor doesn’t take phone calls from patients, ma’am. He can’t speak to you.”

Patient: “I NEED TO SPEAK TO HIM RIGHT NOW!”

Receptionist: *finally having enough* “You had your chance to speak with him when you had your appointment, but you chose to leave. You have been very rude. You can find yourself a new family doctor. Goodbye.”

Let’s Hope His Brother Isn’t A Doctor

, , , , | Healthy | May 20, 2019

(My nana takes me to my doctor for the first time in a couple of years. The doctor is Indian, with an Indian accent and an Indian surname that starts with “Mu.”)

Nana: “Thank you, Dr. Mufasa! Oh…”

(Luckily, the doctor thought it was hilarious, and we joked that she must get that a lot from kids since she’s also a pediatrician.)

Bringing Professionalism To Its Knees

, , , , , , | Healthy | May 20, 2019

(I’m a young adult woman about to have my first gynaecological examination. I have no idea what I’m doing, so my doctor is walking me through it step by step. For reference, the examination table is quite narrow to allow for easy movement around it.)

Doctor: “We need you to lie back on the table with your feet at the end, and then spread your knees. Keep your feet together. Then cover yourself with the towel and let me know you’re ready.”

(She turns away to put on gloves, and I have a moment of doubt.)

Me: “Uh, how far apart do you want my knees?”

Doctor: “As far as you can.”

(I shrug and obey, following her instructions. A moment later, the doctor turns back around and I get to enjoy a moment of bug-eyed shock before professionalism covers it.)

Me: “I used to be a gymnast.”

Doctor: “Maybe not quite that far, [My Name].”

(I had dropped my knees below the level of the table with no effort or strain. Turned out she wanted something closer to a 90-degree angle. It did teach her to be more specific with instructions in the future, though!)

The Weighting Room

, , , , , | Healthy | May 19, 2019

I was taking in my two-week-old baby for her checkup. My husband and older son were with me since we had another errand to run before heading home. My clinic had recently moved to a bigger location a few blocks away from their old location and had new equipment recently unpacked.

I gently placed my baby, born 7 lbs and 12 oz, on the scale. She left the hospital weighing 7 lbs 6 oz, which is normal since their weight fluctuates after birth. The scale showed 7 lbs 3 oz. My husband and I were baffled, since the baby was practically breastfed every hour and if she wasn’t sleeping she was eating. She was also way heavier than at birth.

The doctor began setting me up for weigh-in appointments with a nurse, while I began to panic and doubt about my breastfeeding capabilities.

My husband is a “fixer.” He can’t help it and is constantly fixing things at home or improving them, so, of course, he began fiddling with the baby scale when the doctor briefly left the room which, in addition to my panicked state, started to annoy me. That’s when he pulled out two pieces of foam from under the scale that were clearly part of the packaging from when it was moved from the other clinic. The doctor came back and was stunned. We weighed the baby again and she was 8 lbs, 6 oz. The doctor had a stunned look in his eyes as he checked us out, and I can just imagine the panic as he thought back to how many babies had been weighed on a scale that hadn’t been properly set up.

Desperately Looking For A Positive

, , , , | Healthy | May 16, 2019

(I have gone to the GP with recurring dizziness. The doctor is new and we have never met prior to today. I am male.)

Doctor: *feeling the underneath of my jaw* “How long have you experienced dizziness?”

Me: “About three weeks. I think it might be an inner ear infection, but I don’t have any other symptoms.”

Doctor: “I see, and does it…”

(His eyes narrow onto my chest tattoo.)

Doctor: “You have tattoos?”

Me: “Just this one.”

Doctor: “Hmm, it’s possible this could be HIV and/or AIDS.”

Me: “WHAT?!”

Doctor: “It’s a pretty serious condition which can spread from infected needles.”

Me: “I know what it is. It just surprises me that you think dizziness and a tattoo would make you jump to HIV. This is a twenty-odd-year-old tattoo by the way.”

Doctor: “Hmm… Your medical history shows you have had STI tests before, and with your lifestyle—“

Me: “My ‘lifestyle’ has nothing to do with this, if I get your meaning.” *assumes he has seen my husband listed as my next of kin in my records* “And I have only had one STI test in my life, which was done as part of a sexual health class when I was at college. Now, HIV usually begins to show signs within ten years of contracting it. My tattoo is over twenty years old, and my STI test was what, ten years ago? I do not have HIV.”

(The doctor begrudgingly agreed with my defense and checked my ears. He found nothing and arranged a set of tests for me. I went to my appointment with my husband as I was a little shaken by the experience, and the first thing they asked us was if we had ever been sexually active with each other and how long I had suspected having HIV. The doctor decided to put me down for the test regardless of what I said. Once we explained the situation, the nurses apologised, but in the end, I agreed to take the test to learn more about it. My husband took it, too, to be a good sport. While stressful, it was a jovial experience. A week later, we both went to our GP to find out our results — mostly mine. We had the same doctor as I’d had the first time. It turns out I had a potassium deficiency which was causing my blood pressure to fluctuate while I was standing. Our HIV tests came back negative, but this didn’t stop the doctor belittling us and our “lifestyle” for a good ten minutes while going over the results. We complained about him and he was gone by my next visit. I later heard he was also judgemental with the minority population, and had submitted more requests for HIV testing than the rest of the practice combined.)