Now We Know Why She Needs A Psychologist

, , , , | Right | January 17, 2021

I’m at my psychologist’s office waiting for my appointment. This clinic has two locations that are about twenty minutes apart. A lady walks in.

Lady: “I have an appointment for [Psychologist].”

Receptionist: “Oh, we seem to have you booked for [Other Office].”

Lady: “Well, no one told me!”

Receptionist: “I’m sorry, you should have received a text message confirmation. Did you get one?”

Lady: “No! I don’t have my phone; this is my husband’s phone!”

Receptionist: “Oh, I’m sorry. Well, we did send a reminder. I’ve just checked and your other appointments are booked for this office, but today’s appointment is booked for the other office.”

Lady: “Typical! I just drove over three hours to get here!”

Receptionist: “I’m sorry; would you like to head over to the other office? I’ll let them know you’re coming. It’s only about twenty minutes away.”

Lady: “Yes! I know! I just came from there!” *Storms out*

1 Thumbs
250

Unfiltered Story #223108

, , , | Unfiltered | January 17, 2021

I work in fast food usually on the counter but tonight I was doing the drive thru order taker. It’s about 11:30 at night and a few of the events at local bars have let out so it’s unexpectedly busy. We’ve just had another rush and all our frozen drinks are in defrost (not working) so I’ve been telling people that order them that their not available and most of them just get coke instead. Then there’s this customer.
Me: “Hello, what can I get for you tonight?”
Customer: “Frozen coke”
Me: “I’m sorry, our frozen drinks aren’t working at the moment.”
Customer: “Well, what can you do?”
Me, thinking frozen drinks are only $1 maybe they just wanted to buy something cheap: “Our hamburgers are also only $1 right now if you like one of those.”
Customer: “But is it a frozen coke”
Me: “No, frozen drinks aren’t working sorry. But you could get a milkshake for $2 instead.”
Customer: “But is it frozen coke though.”
Me: “I’m sorry we can’t do frozen coke.”
Customer: “We only can here for a frozen coke.”
Me: “I’m sorry then, there’s nothing I can do.”
Customer: “Well now we have to wait for 5 minutes for nothing. What are supposed to do. Can we get a normal coke for the same price.”
Me: “Sorry, I’m not allowed to do that.”
Customer: “Well if we can’t get anything what are we supposed to do.”
Me: “You’ll just have to leave the drive thru.”
Customer: “There’s a car behind, we only came here for a frozen coke, we don’t want to wait 5 minutes for the other cars, why can’t you just give us a normal coke for $1.”
Me: “I’m sorry, I can’t do that. You’ll just have to wait, I’m sorry there’s nothing I can do.”
Customer: “Why can we just get a normal coke for $1, we’ll have to wait ages for…”
At this point the other person on the headsets must have told my manager what’s happening because she comes to my defense.
Manager: “We can’t change to prices, we aren’t allowed, if you’re not ordering anything you’ll need to move forward so we can take the next car’s order.”
Manager, to me on headset: “Close the window and ignore them when they get there, come get me if they leave the car or yell at you or anything.”
So I close the window take the next order and start getting more cups and things for counter while waiting for them to clear drive thru, I don’t know if they would have gotten violent but I didn’t want to be there to find out.

Time And Fried Wait For No Man

, , , , , | Right | January 13, 2021

I have been working at this chain for a few years, so I am quite proficient at my job and am usually commended on my customer service.

I am on the dinner shift taking orders for drive-thru. As it is a busy night, they have rostered enough people on so that I can just take orders and I have a coworker next to me taking the money. There is already a long line of cars waiting to have their orders taken.

This particular fast food chain has timers for how long it takes from the customer arriving at the speaker box to when they pull out of the drive-thru. These will vary slightly depending on the length of your drive-thru. Our particular store has a three-minute timer that we are supposed to meet consistently to stay in the green.

Me: “Hi, welcome to [Restaurant]. Please place your order.”

The customer is in a van and is taking orders from various people in the car. Any time when it sounds as if she has finished her order, I ask:

Me: “Is there anything else I can get for you today?”

I have my managers talking over my headset, giving me updates on the timer, as they have cleared all of the drive-thru customers before her. The timer is over five minutes, and the line of cars is blocking most of the small car park. As we have two speaker boxes, one behind the other, the managers have already taken the order for the car stuck behind her, which is a singular meal.

This whole time, I have been as polite as possible and not said anything rude, but all of us in the store are getting frustrated, wishing she had come into the store to order. Around the seven-minute mark, I ask her:

Me: “Is that all tonight?”

Customer: “Yes.”

Finally! There is an audible sigh of relief from everyone listening in on the headset.

Customer: “For my second order…”

We do allow split orders in the drive-thru, though only usually two per car.

This order didn’t take quite as long, but I politely tried to hurry her along as she was well over the timer and had ruined our times for the night. We are ranked against all the stores in the country, and occasionally, the managers will offer free meals if we don’t go over the time on any cars.

She finally pulled up to the window at about the ten-minute mark. I was taking the next customer’s order and my frustrated coworker, who has less patience than I, was still polite but quite short with her trying to hurry her through the drive-thru.

After she finally left, my manager came down to tell me that she had complained about me, saying I was rude and rushing her through her order. Fortunately, my managers know I am always polite and listened to the whole conversation on the headset.

1 Thumbs
306

Didn’t Listen Property Properly

, , , | Right | January 8, 2021

My roommate and I have applied to rent two different properties but prefer [Property #2] to [Property #1]. Because we put in for [Property #1] first, we have been expecting to hear back from them first.

Real Estate Agent: “Hello, this is [Real Estate Agent] from [Company]. I’m calling to let you know that you have been approved for [Property #2]. It’s yours if you still want it.”

Me: “Thank you so much! I’ll get back to you after I check with my roommate and the other rental we’re waiting to hear from. Thanks again. I’ll let you know soon.”

I speak to my roommate.

Me: “So, we’re approved for [Property #1]. I’m just going to give [Property #2]’s real estate a call to find out where they’re up to with our application.”

I call the number and the same real estate agent that I have just been speaking to answers.

Me: “Hi, this is [My Name]. I have a rental application pending with you and I was just wondering whether you could tell me if it has been processed.”

Real Estate Agent: “Um, as I just told you, you’ve been approved. That means it’s yours if you want it. Have you checked with the other real estate yet?”

Embarrassed, I pause while I hope for the ground to swallow me up.

Real Estate Agent: “You thought I was from the other real estate the first time, didn’t you?”

Me: “Yes.”

Real Estate Agent: “Do you still need to check with them or your roommate?”

Me: “No, yours was the one we wanted. We’ll definitely take it. Thank you.”

After getting off the phone:

Me: *To my roommate* “So, we got [Property #2], but I made a huge fool of myself.”

Roommate: *Excited* “We got [Property #2]?!”

Me: “I’m too mortified to be happy.”

1 Thumbs
448

Whatever Happened To Simply Screaming For Ice Cream?

, , , , | Right | January 5, 2021

I work in a popular fast food joint. There’s an ongoing joke about how often our ice cream machine is broken and we get a fair bit of crap for it.

One day, our machine is broken as usual when we get three cars coming through the drive-thru looking purely for ice cream. They are okay with it being broken to varying degrees; one is fine and the other two are a bit angry.

A fourth car drives up and asks for four chocolate sundaes and two soft serves. I reply with our normal:

Me: “I’m very sorry, but our ice cream machine is unavailable right now. I can offer you anything else on our menu.”

Normally, a customer will reply with either, “That’s okay, thank you,” or just start yelling, but whatever.

This customer stays silent for a few seconds and then just screams into the speaker.

Customer: “WELL, I SHOULD JUST CUT MY OWN THROAT, THEN!”

Then, she just drove off, still yelling out of her car window, with two kids no older than ten in the back.

1 Thumbs
228