Never Before Has So Much Pizza Bought So Much Unhappiness

, , , , , | Right | October 9, 2018

(I am a shift runner at a popular pizza chain store. A customer comes in to preorder ten pizzas from our $12.99 pizza range. She demands a 50% discount because it is a large order. My manager refuses to give her such a large discount, so the customer storms off in a huff. A few days later, a preorder for ten of our $12.99 pizzas appears in our ordering system with a 50% discount applied to it. My manager freaks out and calls the customer to tell her there has been a mistake. Unsurprisingly, it is the lady who was in earlier demanding a discount. My manager informs her that she cannot give her a 50% discount and that the customer will be charged $12.99 per pizza. The customer begrudgingly agrees to pay the full price. The customer arrives to pick up her order on a Saturday at six pm. This is one of our busiest times, so the store is packed.)

Customer: “I’m here to pick up an order for [Customer].”

Coworker: “Fantastic. That comes to $129.90.”

Customer: “What the f***? Are you f****** kidding me? I was told I was getting a 50% discount became it is a large order. Get me your f****** manager, you stupid little b****!”

(My manager appears to talk to the customer.)

Manager: “Ma’am, I told you in person and over the phone that you would be charged $129.90.”

Customer: “You lying little b****! When I called your store to place this order, I was told I would get a discount! This is fraud! This is false advertising! My daughter is a lawyer and I will sue you! I will close this place down!”

Manager: “Ma’am, please calm down. You’re making a scene in front of all these other customers. Do you want your order, or would you like to leave?”

Customer: “I have a house full of kids for my grandson’s birthday! I don’t have time to get anything else. Give me my f****** order!”

Manager: “That will be $129.90.”

(The customer hands over her credit card and pays, all the while swearing and telling my manager she will sue the company.)

Customer: “I am only paying for these because you didn’t give me a choice. F*** you all! I am going to [Competitor] from now on, and you will be hearing from my daughter!”

Manager: “That’s fantastic. Now get out of my shop and never come back.”

(The lady stormed out with her order. It turns out she had tried the same thing at our sister store and failed. When she called to place the order at our store, she had made sure the manager was not there, and then berated one of my fifteen-year-old coworkers until she gave her the discount. Luckily for us, she is now our competitor’s problem.)

Their Complaining Cup Runneth Over

, , , , | Right | September 11, 2018

(I work on the cash register with three baristas currently on the coffee machines. Our sanitizer (where we put the dishes in) is broken, so we can’t serve eat-in cups and plates. A sign is put out so customers know that all orders are in takeaway cups. One elderly man comes forward with an order filled out, waiting for a small latte. He is served the small latte, and comes back saying he wants it in a standard cup, then saying he wants it in an eat-in cup.)

Customer: “I want it in this cup.” *points to the cups on the top of the coffee machine*

Barista #1: “We aren’t serving in mugs today, as the sanitizer/dishwasher is broken.”

Me: *points to sign in front of him* “We can serve in a takeaway cup.”

(The elderly customer grumbles, takes it, and goes to wait in the dining room. Once the coffee order is done, I take it to him since he’s waiting.)

Me: “Here you go, sir. I hope you have a very good morning!:

Elder Customer: “No, I do not want it in a paper cup! I want it in a china cup; I do not like paper cups.”

Me: “I am sorry, but we are unable to do it today, as the sanitizer is broken.”

(As I am rather new to the cafe and haven’t dealt with this type of customer, I am unsure what the problem is.)

Customer: “I don’t want it in a paper cup! I need it in an eat-in cup, Can you not understand that!?”

Me: “I know, sir, but this is what we can serve, until we get the machine working again to properly clean the cups.”

Customer: “I don’t want it then!” *gives me a look, like I am some sort of child*

(I walk back into the cafe to the three baristas, and tell them what the customer said.)

Barista #1: “Are you kidding me! It’s the third one! They don’t seem to understand we can only serve in paper cups today.”

Barista #2: “I’ve had enough; I am telling the manager!”

(The manager on duty placed another sign outside to tell people. Apparently the idea of drinking from a paper cup shocked the little perfect coffee world they live in.)

Unfiltered Story #118215

, , | Unfiltered | August 14, 2018

So I’m serving a customer and slice her bread for her and ask if she wants anything else which she doesn’t.  I then go on to enter that into the till and tell her the price.

Customer: that’s gone up by 40 cents since last time
Me: no i don’t beleive so
Customer: no its definitely gone up
Me: no not for at least 2 years (how long I’ve been working there)
Customer: ah no its gone up by 40 cents since last time
Me: okay then…

Got Some Snazzmatazz

, , , , , , | Working | July 29, 2018

(My manager has just come up to my desk at work. I’m 17, although have a few very high-up responsibilities that make much of the management staff view me as an adult.)

Manager: “Once you have finished all of the empty packaging write-offs, give me a ring and I’ll give you your gift card from head office.”

Me: “Oh, snazzy! Thanks, I won’t be too much longer with these.”

(The manager then smiles, and begins to walk away. Suddenly, his face screws up slightly, and he turns back to face me.)

Manager: “Did you just say, ‘snazzy’? I love that word!”

Me: “It is my favourite word; I say it a little too often.”

Manager: “It’s my favourite word, too, now. Thank you!”

(He then smiles again and leaves. Later, I go to collect the gift card from his office:)

Manager: “I think it’s only $10, but hey, I’m not complaining about free money.”

Me: *absentmindedly* “Yeah, snazzy. Thank you! See you tomorrow.”

(I then realise I said, “snazzy,” yet again in his presence, and I probably sound childish.)

Me: “Oh, sorry. I really need to stop saying, ‘snazzy.’”

Manager: “No, never stop. Keep being you, and rock the word ‘snazzy,’ darl’.”

(Now, whenever I say, ‘snazzy,’ I think of this exchange!)

Sad Panda Should Know Where They Are

, , , , , | Right | July 16, 2018

(The phone rings a couple of minutes after closing.)

Customer: “Hey, are you anywhere near me?”

Me: “I don’t know where you are.”

Customer: *talking to friends in the background* “Where are we?” *to me* “Someplace starting with T…” *relates suburb about five minutes’ drive away*

Me: “Yes, you’re about five minutes away but—”

Customer: *interrupts* “Sweet! What time do you close?”

Me: “Actually, we closed about five minutes ago.”

Customer: “Oh, man! My favourite store is closed! I’m a sad panda.” *click*

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