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An Ugly Side Of Society Has Been Unmasked, Part 13

, , , , , | Right | CREDIT: loleetahaze | August 5, 2021

I work in a customer care center.

Me: “Hello, this is [My Name] with scheduling. How may I help you?”

Customer: “Hey, do I need to wear a mask to be seen by a dermatologist?”

Me: “Yes, ma’am. Our protocol states that—”

Customer: “Well, I don’t need to wear one. This is a free country.”

Me: “This is a protocol by the government; you cannot be seen without a mask on.”

Customer: “You can’t tell me what to do! I will pass out if I have to wear a mask for more than fifteen minutes.”

I pull up the chart as I always do with anyone calling. This person is thirty-five with no health conditions.

Customer: “You might need to read up on some studies that say they are harmful.”

Me: “I am sorry you feel that way, ma’am, but as of right now, we are not allowed to—”

Customer: “You’re not allowed to tell me what to do! So, can I come to the appointment or not?”

Me: “Not without a mask, no.”

Customer: “F*** you, then. I’m not coming.”

But it doesn’t end there. She tries to come into the appointment with no mask, and the front desk won’t let her in. She starts cursing them out, gets in the car, and calls the customer care call center again. As my luck would have it, I pick up the call.

Me: “Hello, this—”

Customer: “Are all of you f****** r******d over there?”

Me: “I’m sorry, ma’am?”

Customer: “I just came into my appointment and they won’t let me in.”

Me: “What seems to be the problem, ma’am?”

Customer: “They are making me wear a mask. You cannot make me do anything against my will! That is tyranny.”

Me: “Yes, but our protocols—”

Customer: “You know what? I’m going to call the department of health and call your superior. See how you like that, you little moron.”

Me: “It’s not a problem, ma’am. I will transfer you to the doctor’s office right now.”

I pulled up the chart, saw her preferred doctor, and transferred her. So, our dear patient discovered that if you play stupid games, you win stupid prizes. The doctor knew who she was, as the front desk had told him. He dropped her as his patient and barred her from the clinic.

Related:
An Ugly Side Of Society Has Been Unmasked, Part 12
An Ugly Side Of Society Has Been Unmasked, Part 11
An Ugly Side Of Society Has Been Unmasked, Part 10
An Ugly Side Of Society Has Been Unmasked, Part 9
An Ugly Side Of Society Has Been Unmasked, Part 8

That Was Awfully Cheeky

, , , , , , , | Working | July 30, 2021

I pick up the phone to call a client and hit myself on the cheekbone.

Me: “I just hit myself in the face with the phone.”

Coworker: “That’s what you get for pushing its buttons!”

Some People Shouldn’t Be Nurses

, , , , | Healthy | July 30, 2021

I am newly eighteen, so at my doctor’s office, I have to fill out new paperwork — confidentiality and whatever they make you do. I’m a short, very light-skinned girl with bright blonde hair which is naturally dark brown but I dye it. My mother is from Cuba and her father is from Spain, so I am 50% Latina and Hispanic. I definitely don’t look it, which isn’t normally a problem. It’s more like a fun trivia tidbit about me.

On one of the papers I am filling out, it asks if I am Hispanic/Latina. I check yes, because I am. I give the nurse the paperwork and wait in the room for a doctor. I can hear some nurses outside the door in the office area talking rather loudly.

Nurse #1: “She’s got blonde hair and blue eyes — perfect Aryan. I think she checked the wrong box.”

Nurse #2: “Change it for her. Obviously, she got it wrong.”

Nurse #1: “Maybe she’s trying to scam us. One of those people begging to be oppressed.”

For the record, I have deep brown eyes, not blue. But I’m very upset about the conversation I’m hearing. My ethnicity is not for them to decide or discuss, and my patient records are supposed to be confidential, not talked about in front of or to anyone.

The nurse comes back in and hands me the clipboard.

Nurse #1: “I think you marked that wrong — the Hispanic/Latina question.”

Me: “Uh, I am both Hispanic and Latina. I’m Cuban and Spanish.”

Nurse #1: “Are you sure?”

Me: “Are you sure you should be gossiping about your patients’ medical files to other nurses and whoever else can hear right in front of the door?”

She left without another word. I’ve considered switching from that office for a while, but I don’t go enough for it to be a huge problem. I’m still bothered by this incident, though.

Diagnosis: Unnecessary Anguish

, , , , | Healthy | July 24, 2021

In 2016, my mother was diagnosed with breast cancer. Due to the cancer being estrogen-related, she opted out of chemotherapy and decided that the mastectomy and pills would be enough. I supported her 100% and even argued against doctors and my father when they tried to pressure her.

Two years later, her thyroid started acting up. She went in for multiple biopsies. While we waited for results, I started Googling if the breast cancer could have metastasized into her thyroid. A week went by, and she went to her regular doctor and was told that the results were cancer. We got a nice report that said whatever they found was malignant.

We were devastated, and I blamed myself for not pushing chemo on my mom. We got the results Wednesday and had to wait until Monday to see her cancer doctor. It was a bad week. The day of the appointment, I tagged along with my mom and dad so I could be kept informed. The doctor walked into the office smiling.

Doctor: “How are we doing today?”

Mom: “I don’t know, you tell me. Do you know what stage it is? Has it spread?”

Doctor: “Cancer?”

Mom: “In the thyroid?”

Doctor: “You don’t have cancer.”

Mom: “What? They told me it was cancer.”

That was apparently shocking enough that the doctor left the room to go talk with the other doctors who did the biopsy.

Doctor: “Well, I mean it’s not not cancer. We don’t know exactly what’s wrong. It needs to come out for sure, but it’s probably not cancer, and if it was, it’d be stage zero and not dangerous.”

I sat in silence while the doctor hashed out treatment and surgery options with my parents. I felt relieved but also annoyed and confused. 

Me: “I read the report, though. Why’d they put ‘malignant’ if they didn’t know?”

Doctor: “Oh, well, sometimes they just need to put something on the report.”

It wasn’t cancer, by the way. The thyroid was two times bigger and three times heavier than it should have been and covered in nodes, but my mom made a full recovery and is healthy.

When You Want To Be Fired They Have No Control Over You

, , , , | Right | July 23, 2021

The country goes into lockdown and all schools are closed. My mom, being my mom, decides that I have better things to do than lounge around at home twenty-four-seven and forces me to work part-time as a receptionist in a clinic run by my family.

As a fourteen-year-old, I seem to be a trouble magnet in the clinic. Every bully seems to think that it’ll be easy to browbeat me into pushing them to the front of the swab test queue.

Patient: “Hey! What’s taking so long? Can’t you hurry up?”

Me: “We’re working as fast as we can. Please be patient.”

Patient: “Work faster! I’m already late for my next appointment.”

Me: “Of course.”

He walks off and comes back within a minute.

Patient: “You’re all taking too long! I’m in a rush. I want to go next!”

Me: “I can’t do that. Everyone has to wait their turn. Doctor’s orders.”

Patient: “That’s fine, then. Because I’m his brother, and he’ll understand that I’m more important.”

Me: *Blinks in surprise* “No, you’re not.”

Patient: *Snarls* “Yes. I. Am.”

Me: “No, you’re not. Because Doctor [Surname #1] is my brother. And you’re definitely not our brother.”

Patient: “Bulls***! You’re lying!”

Me: “It doesn’t matter if I am. I’m the receptionist. I’m the one with the power here.”

Patient: “Who the h*** is Doctor [Surname #1], anyway? I’m Doctor [Surname #2]’s brother.”

That doctor is my brother’s predecessor. He retired a year or so back, so some patients aren’t too familiar with my brother.

Me: “Uh, Doctor [Surname #2] is my uncle, so I know that you’re not his brother.”

Patient: “Yes, I am! I’m the brother of the first doctor here!”

Me: “Impossible. The first doctor here is my grandfather. He founded the clinic and retired forty years ago. Also, all his brothers died in World War Two. So you’re either a zombie or an imposter. Which means we have a problem.”

Patient: “Why the f*** are you related to every doctor here?”

Me: “Read the sign right behind me.”

Patient: “Uh, [Surname #2] Family Clinic.”

Me: “Yes, the [Surname #2] Family Clinic. This place is literally my family business. Everyone that has worked here is a relative of mine.”

Patient: “In that case, I’m the landlord! And I demand to go in!”

Me: *Rolls eyes* “You really need to come up with better lies. My uncle is the landlord here. And he charges no rent.”

Patient: “Well, I’m a paying customer, so you’d better do it for the sake of your pay!”

Me: “I don’t even get paid! My mom forced me to work here for free!”

Patient: “Oh, so that’s why you’re so useless at your job.”

He stomped off to try to bully the other receptionist, my aunt, who’s even meaner than I am. Needless to say, that failed. She didn’t even waste time talking to him; she just said that if he tried to coerce her, she’d throw him to the back of the queue, no questions asked. That got him to shut up and sit down.

Later that night, when we went home, my brother mentioned to me that that guy complained that I was a liar and lazy and that I should be fired. I agreed wholeheartedly. My brother ought to fire me on the spot.

Alas, our mother banned him from doing that, so I was forced to keep working for the clinic.