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She’s Going To Grow Up Into A Real Treat

, , , , | Right | May 8, 2022

I work in a library. We had a patron who allowed her eight-year-old child to run roughshod and unsupervised all over our library. The girl left nasty, profanity-laden notes for my staff to find. We warned the mother multiple times that her daughter needed to remain by her side while in the library.

One day, one of my staff, who suffered a disfiguring injury to her hand some years ago, received a note from this child making fun of her hand. The girl also made some snarky comments to my employee’s face.

My employee handed me the note. I was so furious, I saw red. I confronted the mother and showed her the note.

Me: “You need to take your daughter and leave.”

I consulted with my trustees and we agreed to ban them both for a month.

The mother came back in and tried to argue with me.

Mother: “My daughter is just a baby! It isn’t right for a public library to ban us!”

Me: “It is totally unacceptable for your daughter to harass my staff with her comments and notes.”

The mother actually looked me in the eye and said:

Mother: “What my daughter did wasn’t harassment!”

Me: “You and I have very different ideas of what harassment is.”

She left and didn’t come back for a long time. I’ve barely seen them since.

CSI Has A Lot To Answer For

, , , , | Right | May 3, 2022

A patron hurries up to our helpdesk with a CD in her hand.

Patron: “I was told you could help me. I have a video from my security camera, and I need to get a license plate of a car that destroyed my mailbox.”

Me: “That’s not a service we normally provide, but let me get you set up on one of our computers, and let’s see what we can do.

I get her set up and logged in, and we play the video from her CD. The resolution is TERRIBLE, and we can barely make out the make of the car, let alone the license plate.

Me: “I’m sorry, ma’am, I can’t help you with this.”

Patron: “Can’t you zoom and enhance?”

Me: “Pardon me?”

Patron: “Zoom and enhance! Like they do on CSI.”

Me: “Ma’am, that’s a TV show. It isn’t real.”

Patron: “You’re just being lazy! They can see things off of eyeballs! This should be easy!”

She’s referring to a much-ridiculed scene from the show where the characters zoom into an eyeball on camera and can see a crime being committed from the eyeball reflection.

Me: “Ma’am, I know what you’re referring to, but it’s made up for TV. That stuff isn’t possible with your camera. Your resolution is just too low.”

Patron: “Then show me how to be more resolute! Push the button to make more resolution!”

Me: “Sorry, ma’am, that’s impossible.”

Patron: “Is it because the shot doesn’t have any eyeballs?”

Logged Off From Reality

, , | Right | May 2, 2022

A woman walks into the library and waves her phone in my face.

Patron: “I need to print a document from my email.”

Me: “No problem. Do you have a library card with us?”

Patron: “Yes.”

Me: “Excellent. Then you can use one of our computers to log onto your email and—”

Patron: “I don’t want to log onto your computer.”

I look around. The library is virtually empty. All but one of our computers are free.

Me: “Okay? Unfortunately, we have no way to connect your phone to our printer, so that’s the only way we are able to print anything for you.”

Patron: “But I need to print this!”

Me: “And like I said, if you’ll just log onto one of our computers—”

Patron: “I don’t want to log onto your computer!”

Me: “May I ask why not? I’ll be happy to help you if—”

Patron: *Waving phone ever more vigorously* “I need to print this!”

Me: “And like I said, it’s technically impossible for us to print from your phone, so I’m afraid the only way you can print it is from our computers.”

Patron:I don’t want to log onto your computer!

Me: “Again, we can’t print from your phone, but I’ll be happy to help show you how to print from the computer.”

Patron:No! I need to print this!

And so on and so forth with little to no variation, until she finally stormed out of the library without the printout she needed so badly that she’d rather spend five minutes arguing than two minutes in front of a computer.

Don’t Get All Agitato, My Guy

, , , , , , , | Friendly | April 26, 2022

I’m sitting in the library working on my summary notes for a music extension class, preparing for a viva voce — a kind of oral exam — tomorrow. My best friend comes up behind me and starts reading over my shoulder.

Best Friend: “Why are half your notes in Italian?”

Me: “…I’m actually secretly multilingual and never told you.”

Best Friend: “O… kay… Not gonna lie, I’m a little hurt.”

Me: “My guy, it’s music stuff.”

Best Friend: “OH!”

What Is WRONG With People?!

, , , , | Working | April 21, 2022

I work in a library. For several years, our “Sunshine Committee” organized a Secret Valentine’s program. February was usually grim and gray; we were all getting some cabin fever and getting on each other’s nerves, so we actually looked forward to a little bit of fun in the miserable midwinter.

Those participating drew names. The idea was that you could, for the seven days preceding Valentine’s Day, gift your Valentine with little remembrances, like a chocolate bar here, a note pad with funny sayings there… or maybe you just found a book on the shelf that your coworker might like, and you left it on the desk with a note.

Or you could wait until the last day and do one big fun presentation. There was also a small social tea so that gifters could identify themselves. It was fun, and people got super creative to stay within the (very generous for the time) ten-dollar budget.

People got very clever with gifts. One person walked in to find a display made up entirely of books whose titles featured his first name. Another had a special day announced during which people were encouraged to give her a smile. It was fun and it boosted spirits.

So, naturally, someone had to ruin it all.

Things began to go downhill in the fourth year of the event.

First, a young page who was participating for the first time got stiffed by her Valentine who had been leaving notes hinting at a big surprise at the end. And the big surprise was that… there was no surprise. Nothing. The kid was crushed, so the staff in her department quickly put together a “surprise” out of whatever they had received and whatever a few could find at the pharmacy across the street.

A female department head received a silk nightie, along with a collection of massage oils and, um, lubricants. And it was clear that the nightie had been worn at least once, as it gave off the unmistakable aroma of perfume and Eau de body sweat. She was too embarrassed to complain, but one of her employees went to the Sunshine Committee and suggested they put some kind of rules about the genre of gift to be given.

The next year, someone still refused to listen to the “no gifts that might be perceived as harassment” regulation. Another female employee received a type of panty usually gifted to a bride at a shower, body oils, and a hotel room key. Given that the key came from a hotel in a city where a certain oddball staff member had been staying for a week, everyone was pretty sure who was responsible, but the committee didn’t pursue it.

The next year, there was another more explicit description of what not to give. They thought they had covered all the bases, but they were wrong.

Another department head received a huge hanging plant, which was nice. But the item that came with it gave everyone pause: a framed picture of a bleeding human heart with the caption, “I’d kill for you.”

And thus ended a practice that had previously been nothing more than a fun way to bond with each other during a cold winter month. There is always someone out there looking to spoil what was meant to be a way to spread a little sunshine in dark places.