Time To Get A New BS Filter, Too
I’ll admit that I don’t know a ton about cars/engines. I know enough to be able to check fluids and could probably find where everything was if I had a diagram, but asking me how anything works would lead to blank looks and lots of “uhhh”. It should also be noted that I’m female; I’m only saying this because I’m guessing that it played a part in what happened.
I take my car in for an oil change. The tech is going over all the things on my car and making suggestions about what might need to be fixed, updated, replaced, etc. Then, this happens.
Technician #1: “Okay, did you want to get a new oil filter? This one will let you go 10,000 miles before your oil change.”
I’m skeptical because the manufacturer’s recommendation on my car is only 5,000 to 7,000 miles. And there’s the fact that I’ve never heard about that kind of oil filter, but I keep going back to the fact that I don’t know a ton about cars. I figure that maybe something has changed since I bothered to really look into things and that the technician should know what he’s talking about.
Me: “Um, well, are you sure about that?”
Technician #1: “Yeah.”
The difference in cost isn’t that much, so I figure why not? They replace the filter and finish the oil change, and the technician brings me out to my car.
Technician #1: “So, the sticker only printed 5,000, miles but you’ll want to go to 10,000, so add 5,000 to what’s here before you come back.”
Me: “Right, that will get it to 10,000 miles. Thank you.”
And away I go. Things are okay, and I keep an eye on my car, still slightly skeptical, but I figure it’s fine. Honestly, I should look it up, but things happen and I kind of forget about it.
Then, about 9,000 miles later, my oil light comes on. I happen to be running errands and am near the shop, so I take my car in. The tech comes up to give me all the information.
Technician #2: “We checked all your fluid levels and most of them were fine, but your oil didn’t even register on the dipstick.”
From the way he’s looking at me and starting to talk to me, I get the feeling that he’s treating me like someone who doesn’t know what she’s doing. I start to get frustrated, but I don’t yell or anything like that.
Me: “See, that pisses me off.”
[Technician #2] hesitates for a second because I’m pretty sure he wasn’t expecting me to say anything.
Me: “I was in here back in June and was told you had a brand-new filter that would let me go 10,000 miles before I needed an oil change. I figured you guys would know what you’re talking about, although I was surprised about the mileage. But the tech assured me it was new and it would let me go 10,000 miles without the change. It’s been 9,000, and you’re telling me that it’s empty?”
Technician #2: “Well, I’ve never heard of that kind of filter, but your oil was pretty dangerously low, so it’s a good thing you brought it in.”
He continues to go over everything else. It comes time to check out and he’s going over everything.
Technician #2: “We topped off your fluids, confirmed your lights are still good, and swapped out these filters… Ah, okay, here we go. Your total is [total].”
I paid and headed out. I’d been able to see the screen while we were going over all the services, and I’m not sure if he meant for me to see it or not, but he ended up giving me around a 10% discount on all services. I’m not sure if it was just a general thing they were doing or if he did it because of the situation, but I was thankful for that. And now I’m not planning on going more than 7,000 miles without an oil change again. (I usually take my car in somewhere between 3,000 and 5,000 miles just because.)
I didn’t see [Technician #1] while I was there. I’m unsure if it’s because he was no longer at the location, because I happened to be there on his day off, or what, but I really hope he got let go and didn’t potentially try to destroy someone else’s car.