Unfiltered Story #186205

, , | Unfiltered | February 15, 2020

I work for a credit card processing company. When a merchant uses our services, they are charged processing fees.

Merchant: “why did you guys charge me 320.25? to have fees that high i would have had to have processed 10,000”

Me: “well, i see a transaction in the amount of 10,000, did you do that?”

Merchant: “well yeah…”

Me: “……..”

Hung Up On Stupidity

, , , | Right | February 14, 2020

Customer: “I couldn’t try this bra on; the hanger kept choking me.”

(I slip the straps off, thinking they are tagged to the hanger. Nope. They slide right off. I hold up the hanger in one hand and the bra in the other and look at lady, completely confused.)

Customer: “Ohhhhhh, I didn’t think to take it off the hanger.”

Me: *blinks*

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Listening Is Life

, , , , | Right | February 14, 2020

(The plane is sitting at the runway, waiting to take off, and the flight attendant’s giving her normal pre-flight instructions, but for the most part, people are ignoring her. She continues unfazed.)

Flight Attendant: “Remember to put on your own mask before helping children, those who can’t get their own, or those who aren’t listening.”

(Surprisingly, the flight was relatively quiet.)

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A Real Joan Groan

, , , , | Right | February 13, 2020

Me: “Thank you for calling [Company]. Can I get your first and last name, please?”

Customer: “My name is Joann [Last Name].”

Me: “And is Joann spelled with an E?”

Customer: “No, with a J.”

(Later in the conversation:)

Me: “Okay, let me just verify that I’ve got all your information correct. Your name is Joann, spelled J-O-A-N-N…”

Customer: “No, that’s J-U… Wait, can you spell that again?”

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Those Who Don’t Wait For Staff Are Doomed To Wait

, , , | Right | February 11, 2020

(I work at a fairly popular coffee chain, and we always have a morning rush. However, weekend mornings are particularly busy, so that we have at least ten orders at a time between the drive-thru and the house. I am working on making orders and jumping to the register in the lobby when somebody walks in. As I am finishing an order, I notice an older gentleman waiting at the counter staring at me. As per policy, I acknowledge him and tell him I’ll be right with him; however, he immediately starts listing off his order.)

Customer: “I’ll have a plain drip coffee with [amount] of cream and sugar.”

Me: “I’ll help you in a moment.”

(I walk a collection of drinks over to the drive-thru window, and when I go to help the man, he is already seated. I assume someone else has helped him with his order and go about with others. Thirty minutes go by; orders have slowed down at this point. I’m in the back doing dishes and I hear him shout for me and not address anyone else I’m on shift with. I walk up to see what the fuss is, and immediately he starts yelling.)

Customer: “I have been waiting on my drink for thirty minutes. You intentionally blew me off!”

Me: “Okay, I apologize. Remind me of your order?” 

Customer: *lists off his plain drink once again*

(I ring him up for a large coffee but don’t put any of the other specifications down.)

Me: “Okay, that’ll be $2.97.” 

Customer: “I have to pay for coffee?” 

Me: “Yes, sir, it’s the cost of the product and the cup; we cannot give free coffee out or else we’d lose lots of money.” 

Customer: “It should be free since you forgot about me anyway.”

Me: “Sir, you never paid; therefore, your order was never placed.”

(The customer forks over his $3 and I pour his coffee for him.)

Customer: *opens cup* “Where’s my cream and sugar?”

Me: “When in house, customers are allowed to adjust their drinks at the service counter.”

Customer: “I want [amount of cream and sugar]!”

(I added what he asked for, and he still went over to the service counter to douse his drink in half and half. I clocked off. I ultimately got a complaint from corporate over “intentionally blowing customers off,” but was only meant to read the email and laugh about it with my supervisor.)

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