I Live At This Register Now

, , , , | | Right | July 9, 2019

(There are two tiers of cashiers. Stay at the company long enough and you get promoted with extra pay and trained on how to do returns, which are typically handled at the Customer Service desk unless it’s busy. Cashiers on [Registers #1 and #2] may also process returns, but only if they’ve received the training for it. I’m a seasonal hire, so I’m the lowest tier of cashier and don’t have returns training. One day, I’m put on [Register #1].)

Customer: “Hi. I’d like to return this.”

Me: “Oh, I’m sorry, but you’ll have to go to the Customer Service desk to return this.”

Customer: “But I came here the other day and got a return processed at this register. Why can’t you do it?”

Me: “It has to do with the cashier, not the register, I’m afraid. I haven’t received the training to do returns. Whoever did the return for you last time must have had the training. But both of the ladies over at the Customer Service desk can help you today.”

Customer: *annoyed* “I still don’t see why you can’t do it… I came here last time.”

Me: *sigh*

Unfiltered Story #148120

, , , | Unfiltered | April 25, 2019

I’m approaching the registers to buy something. A guy has just walked in the store and has approached the cashiers.

Customer: I’m looking for something that has to do with–

For some reason, he starts lifting his shirt and puts a hand on the waistband of his shorts.

I promptly do a 180 and head back into the aisles. I’ve worked retail before, and I have no intention of staying near a crazy customer when I don’t have to.

Me: Nope! Nope, nope, nope, nope, nope, nope, nope!

I wait a few minutes, out of sight. When I go back up front, the crazy customer is gone. I hesitate. I glance around and stand on my toes, just to make sure.

The cashiers watch me. They gave me reassuring smiles.

Cashier: Don’t worry, he’s gone!

He seems very amused with me. I smile sheepishly.

The Sinister Six

, , , , , | Right | January 10, 2019

(I am the only cashier at closing. Half a dozen elderly women are shopping when I announce over the intercom that we are closing in fifteen minutes. None of them come up to the register. I make the next announcement at five minutes until closing. No one comes up to the register. Sighing, I wait, and at nine pm sharp, I make the final announcement that we are now closed. Of course, this is the moment that all six women came up with their items and form a line. This seems too orchestrated to be a coincidence, which confirms in my mind that they are all friends. One of the women further down the line calls up to me.)

Customer: “Is there someone else who could help to check us out?”

(I stare at her in disbelief. I hold her gaze for a long moment. I shake my head slowly.)

Me: “Not at this time of night. It’s just me.”

(It took a beat, but then the whole line shifted and sighed, resigned. I wonder if their logic was that, if they waited until closing to pay, the employees would be motivated to get them out of the store faster by opening lots of registers to speed up the process. Thankfully, as it sank in that their clever ploy to avoid a long line had failed, I heard no more complaints from the customers. All but one of the register drawers had already been closed down, and the managers on duty were in the back room, counting the change. I knew that my two managers, both tired after shifts that are always longer than the cashiers’, would take about fifteen minutes to get new drawers ready. There was no point calling them for backup, so I dealt with the line on my own in fifteen minutes.)

Working Customer Service Can Be Starey

, , , , | Right | January 9, 2019

(I’m the only cashier at the registers. A male customer walks into the store and approaches me.)

Me: “Hello.”

Customer: *mumbles something that I don’t catch*

Me: “I’m sorry, sir, could you say that again?”

Customer: *stares at me*

Me: “I didn’t quite catch what you said. Could you say it again?”

Customer: *just stares*

Me: “Are you looking for something here at the store? I can call someone up to help you.”

(He continues to stare. Other customers are approaching the register.)

Me: *to the first customer* “I’m sorry, sir, it can be hard to hear things up here sometimes. Are you looking for anything particular today?

([Customer] continues to stare. The other customers are watching this all, looking confused. I’m at a loss at what to do next.)

Me: “Okay… I’m going to help these people now, unless I can do something for you?”

(He said nothing. So, I turned to the other customers, greeted each one, and started ringing up their purchases. After another moment or two of staring, [Customer] turned and left the store.)

Terrorism On The Rise Is Intelligence On The Fall

, , , , , | Right | December 4, 2018

(A woman is browsing my store when there is a sudden burst of loud, unintelligible screaming out in the hall.)

Customer: “What was that?!

Me: “It’s a disabled man. His family or caretakers bring him to the mall every now and then.”

Customer: “Oh. Well, you never know, with all those terrorists out there.”

Me: “Okay, then.”

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