We Love A Customer Who Keeps Up
I try to socialize and even joke with my customers a little, and I’ve gotten such positive feedback that one of the managers even takes me aside one day to tell me how impressed he is and how many good reviews customers are leaving for me.
Naturally, I’m delighted, and I do my best to continue encouraging customers to fill out the surveys at the bottom of their receipts. The surveys are one of the topics I like to joke about.
I’m ringing up a customer and her partner, and I hand her the receipt.
Me: “And there’s a survey at the bottom of the receipt that we’d appreciate if you’d fill out for us. Make sure to tell them I’m the worst person you’ve ever met, everything I said and did offended you, I’m just awful…”
Customer: *Deadpan* “And I’m pretty sure you’re a Nazi.”
Me: *Nodding* “Definitely tell them that.”
Usually, I just get a laugh or a phony scolding when I say that, but having a customer actually play along made my day.