(I am working the till. A teenage boy walks up to the counter.)

Me: “How can I help you?”

Customer: “I want [Brand] smokes.”

Me: “Do you have ID?”

(He gives me a strange look.)

Customer: “Just get me the f****** smokes!”

Me: “I’m sorry, but if you-”

(He leans forwards and cracks his knuckles.)

Customer: “We can do this the easy way, or the hard way.”

(I notice my coworker standing behind him. He’s an ex-boxer.)

Coworker: “Okay, let’s do this the hard way.”

(The customer turns around, yelps, and runs out the door.)

Coworker: *smiling* “Aw, I don’t think he likes me.”

(A customer approaches with her two-year-old son in arms, and her five-year-old daughter. As she is about to order, a customer from a few minutes earlier storms in front of her. She is yelling and screaming incoherently, and throws her drink on the counter.)

Daughter: *to her mother* “Mummy, why is the lady yelling?”

Mother: “Never mind it, she’s just being rude.”

(The little girl scowls, and points at the customer.)

Daughter: “You cut that out right now! You need to be more polite!”

(Taking the example from his sister, the toddler starts pointing and yelling.)

Toddler: “BAD! BAD!”

(The irate customer is embarrassed. She shuts up and storms out. The little girl gets a free hot chocolate.)

(There are no associates at our store just to clean the fitting rooms. It’s up to us to clean it out. I am checking the fitting rooms, when a mother and daughter come out. Clothes are everywhere. There are at least 20 pieces, inside out and on the floor.)

Daughter: *starts to pick up clothes* “Shouldn’t we clean this up?”

Mother: “No, honey. That’s their job. Leave it.”

(They walk out with one item in hand. They come back a moment later as I am cleaning.)

Mother: “Excuse me, miss. There is no one at the register. I need to buy this.”

Me: “I am sorry, ma’am. I was cleaning this up. Give me one second and I will be right there.”

Mother: *turns red* “Oh, yes. Take your time.”

This story is part of the Customers Suffering The Consequences Of Their Own Actions roundup!

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(I’m walking the floor. A customer walks through the front door and approaches me.)

Customer: *mutters* “Where do I go to fill out an application?”

(I have a walkie-talkie and headset on. When the customer asks her question, my manager begins to speak to me over the walkie.)

Me: “I’m sorry, ma’am. I didn’t quite catch that.”

Customer: *raised voice* “Where. Can. I. Go. To. Get. An. App-li-ca-tion? Don’t they teach you how to listen here?”

Me: “Yes, they do. Someone was talking in my ear, so I didn’t hear you the first time. You can pick up an application over here.”

(I walk her to the application kiosk. About an hour goes by, and I get a call on the walkie that a customer wants to see me. It’s the same customer.)

Customer: “Oh, you again. I just finished my application. Is there a manager or human resources available to talk to? Should I repeat myself again?”

Me: “You’re talking to him.”

This story is part of the Customers Suffering The Consequences Of Their Own Actions roundup!

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(I put a customer’s purchase through. The computer automatically discounts the purchase from $35 to $29.)

Customer: “I’m sorry, you’ve made some mistake. The price isn’t correct on the screen.”

Me: “Yes, there’s actually a discount on some of your items.”

Customer: “No. I added the prices as I went around. I’m very good at maths, and you’ve processed the sale wrong.”

Me: “Sorry, I’m confused. You would rather pay the full price?”

Customer: “Give me your manager.”

(My manager has overheard most of this.)

Manager: “Can I help?”

Customer: “Your staff has processed my sale completely wrong. I demand that you correct this.”

Manager: “Of course.” *bumps the price up* “The price is $35, ma’am.”

Customer: *glowering in my direction* “Didn’t hurt, did it?”