Racists Just Need Some Love

, , , , , | Working | December 13, 2018

(I work in customer service with a girl who is unfortunately very racist. When she’s not serving customers, I often have to hear her vile, disgusting, racist rants. To her credit, however, when the topic of conversation isn’t about race or culture, she is somewhat tolerable.)

Coworker: “Guess what? I recently started dating a guy, and we really hit it off! We decided to start going out for real, now!”

Me: “Oh, wow, that’s great. Congratulations.”

Coworker: “I just have to tell you more about him! His name’s [Boyfriend], and not only is he charming and handsome, he’s also the sweetest guy I’ve ever met!”

(I take a moment to contemplate what is going on. The name she mentioned sounds distinctly ethnic, and it just so happens to be from her least favorite ethnic group.)

Me: “Wait a minute. I’m really happy for you and your new boyfriend, but you said his name was [Boyfriend], correct?”

Coworker: “Yeah. Why?”

Me: “I thought you hated brown people?”

Coworker: “I thought I did, too, but he somehow managed to convince me otherwise. If they’re capable of being as sweet as him, then they can’t all be bad!”

(Wow. I’m really happy that she’s no longer racist, or at least less so, but talk about doing a complete 180!)

Skirting Around Lifestyle Choices

, , , , | Friendly | December 10, 2018

(My husband has recently taken to wearing a kilt. This happens soon after at a boosktore.)

Customer: “Oh, I like your skirt!”

Husband: “Um, it’s a kilt.”

Customer: “Oh, I’m sorry. I just wanted to say I support your lifestyle.” *facepalms* “I’m just making it worse, aren’t I?”

Unfiltered Story #131617

, , , | Unfiltered | December 6, 2018

Apparently there is this couple that frequently meet up at the hotel for some ‘quality’ time together.  I had never seen them before, but after checking one of them out, Brandy mentioned to me how much she dislikes them.  Apparently they make-out in the parking lot for a lengthily period before finally coming into the hotel.  They’ve even done it in the lobby.  Apparently their time at the hotel is no secret, as the woman’s children have visited on at least one occasion.  She lives in Parksville and her boyfriend lives in Nanaimo.
Anyway, so two Tuesdays ago, I was alone on the front desk.  I had picked up the phone to take a reservation, and this woman appeared.  I put the call on hold and asked how I could help her.  She said that she had stayed in room 233 a few days ago and left behind a plastic bag.  Could I check to see if we had it?  First, I checked the lost and found book to see if anything was recorded.  There was something recorded for 223, but not 233, and it was NOT the kind of thing that I wanted to present to her if it was the wrong room.  I went back to the front and told her that I just wanted to confirm which room she was in.  Yup.  She was in room 223.  The “Grown-Up “Toys”” were hers.  I didn’t want to just hand them to her (again, very embarrassed), so I managed to find another plastic bag so that I could double bag it, making the contents more obscure.  I came around from the back, handed her the bag, and then apologised, as I really needed to get back to the folks on hold.
Sadly, she did not leave while I took the reservation. She opened the bag and checked out the contents and then lingered at the desk.  I finished up the call and then went back to her.

It is late, and I am working alone at the front desk of a family hotel. The phone rang just as a regular guest appeared in the lobby. She and her partner’s weekly rendezvous were notorious among the staff, as they often made out in the parking lot, lobby and elevator before getting to their room, and then usually soiled the linens very badly during their stay. I answered the phone and asked the caller to hold for a moment.

Me: “Good evening. How can I help you?”
Regular guest: “Hi. I stayed in room 223 a few days ago and left behind a plastic bag. Could you see if it was turned into the lost and found?”
Me: “Sure. I’ll just check in the back.”

I start by checking the lost and found log book to see if anything had been recorded as found. Sure enough, there was an entry for room 223 from day she stayed with “Grown-Up Toys” listed as the items found. Because of the nature of the items, I double checked the computer to ensure that she had been the last guest in the room before the items were found. Once that was confirmed, I fished around in the lost and found bin, found a plastic bag containing the items, double bagged it to make it somewhat more obscure, came back to the desk and handed her the bag.

Me (embarrassed): “Looks like the housekeepers found something in your room. Here you go. Sorry, but I really need to get back to the call on hold.”

I reconnected with the caller. The regular checked the contents of the bag and then lingered at the desk while I made a reservation for the caller. Once I was finished the call, I came back to the regular.

Me: “So, is everything all right?”
Regular guest: “This is really embarrassing… I’m so embarrassed, but… was anything else left behind?”
Me: “Uh… I can check, but I don’t think so.  Maybe if you could tell me what is missing…”
Regular guest: “This is so embarrassing.  I left behind our ‘naughty bag’.  There are two vibrators missing.  They’re work about $300.”

I double checked the log bin, the housekeeping sheets and went through the entire lost and found bin for the month. No additional sex toys were to be found. I came back up front.

Me: “Well, it doesn’t look like they were found in the room.  I can check with the housekeeper that turned in these items to see if she remembers anything else.  There is a slim possibility that if they were in a plastic shopping bag, they may have been thrown out, but I doubt it. The girls are extra careful. Let me get your phone number so we can call you if anything turns up.”

After she left, I called the housekeepers and the manager. I would have double checked the guest room, too, just in case the housekeepers had missed the items, but it had already been rented for the night. After a thorough investigation, the regular guest got in touch with our manager at which point she accused the housekeepers of STEALING HER USED SEX TOYS. I’m guessing she must have eventually found them in her own stuff because within a few weeks, she and her partner were back again. They kept coming several times a month until the man’s wife figured it out and demanded to know what room her husband was in, as she could plainly see his car in the lot. The front desk agent on duty wisely refused to disclose the information, but the man left very quickly after his wife did, and we never saw him at the hotel again. I later ran into the regulars on the ferry one day and was not surprised to hear that they had married!

Their Argument For Getting A Return Is Week

, , , , | Right | November 27, 2018

Customer: “Hi. I’d like to return this, and I don’t have a receipt.”

Me: “I’m sorry, ma’am, but I can’t return items without a valid receipt.”

Customer: “I have a credit card statement. You can use that, instead.”

Me: “I’m afraid that credit card statements are not an acceptable proof of purchase here. It only shows me how much you spent, and not necessarily what you specifically purchased.”

Customer: “That should be more than enough information! You should be able to look up my transaction in your computer!”

Me: “I’m sorry to say this, but our computer systems are not as advanced as what you normally find in major retailers. We literally have no way of tracing past transactions without an actual receipt. This is clearly outlined in our return policy.”

Customer: “Why does this have to be so hard? It’s just a simple return! I only purchased this three weeks ago; can you really not go that far back?”

Me: “Ma’am, did you just say you purchased this three weeks ago?”

Customer: “Yes! Now, can you help me or not?”

Me: “Are you absolutely sure that it was three weeks ago?”

Customer: “How many times are you going to make me repeat myself? Yes, I bought this three weeks ago!”

Me: “In that case, ma’am, it looks like we’re already done here. There’s not much more I can do for you.”

Customer: “What do you mean that we’re ‘done’ here?”

Me: “You just told me that you purchased this three weeks ago. I confirmed this with you twice. Our return policy is only good for up to 14 days after purchase, or two weeks. Even if you had your receipt, I still wouldn’t be able to return your purchase, because it happened over 21 days ago.”

Customer: “Well… that’s not very nice!”

And Many F***s Were Given

, , , , | Working | November 22, 2018

(I work in a call centre. Going on a break, I overhear two coworkers known for slacking off a lot complaining about something, so I decide to stop and listen.)

Coworker #1: “I get really upset when a customer tells me to f*** off.”

Coworker #2: “Me, too. It’s really mean of them.”

Me: “If you don’t mind me asking, how often does it happen?”

Coworker #1: “Two or three times a day.”

Coworker #2: “Yeah. Me, too. About the same.”

Me: “If customers aren’t telling you to f*** off at least a dozen times a day, you aren’t working hard enough.”

(I walked away while they stood there with their mouths open.)

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