Not Really Hitting That Sweet Spot

, , , , , , , | Working | January 28, 2019

(My dad and I go to a popular Canadian fast food chain for breakfast. I’m sick with the flu this morning, so I don’t want any food, but my dad asks me if I want anything to drink. Keep in mind that in Canada, asking for “iced tea” usually means you’ll get a kind of juice vaguely resembling cold tea and loaded with sugar, similar to sweet tea.)

Me: “Can you ask if they have unsweetened iced tea?”

Dad: *to the mic* “Do you have unsweetened iced tea?”

Cashier #1: “You want an iced tea? Lemon or green?”

Dad: “Is that unsweetened?”

Cashier #1: “Sorry?”

Dad: *exaggerated enunciation* “Unsweetened.”

Cashier #1: “I don’t understand.”

Dad: “Never mind.”

(He pulls forward to the window before the cashier can respond.)

Dad: *at the window, to a different worker* “What I was asking for was unsweetened iced tea.”

Cashier #2: “Sure! Lemon or green?”

Me: *suspicious because most brands don’t offer more than one flavor of unsweetened tea* “Is it unsweetened?”

Cashier #2: “Um… hold on let me go check.” *disappears for a few seconds and returns with this gem* “I think so. It says, ‘natural flavours.’ Which one would you like?”

Me: *internally face-palming* “Never mind. Thank you.”

Unfiltered Story #136381

, , , | Unfiltered | January 13, 2019

I work in a store that sells tea and tea products. Customers can also buy hot or iced tea to drink right away. When making iced tea we usually reccommend that customers have some sweetner in it, as it can end up having a very bitter taste. A man comes in and asks for a tea we have on sample but iced.

Me: Because it’s an iced tea you’re wanting I’d reccommend adding sugar or some sort of sweeter to it as it can get very Bitter
customer: no its fine. I’ve had it before.
Me: okay sir.  That’ll be 3.15, and it’ll be ready in 5 minutes just over there.
5 minutes later the man takes a sip of the tea and spits it on the floor.
Man: this is disgusting. It tastes nothing like the sample. I want a refund.
Me: I’m sorry sir, but we can’t give refunds on food products. But I can remake it for you with sweetner. Or you could choose any other tea to have instead. Even a higher priced one.
Man: I don’t want any of your s***** tea, I just want my d*** money back!
Me: I’m sorry sir but we can’t do that.  It’s company policy.
the man proceeded to open the lid and dump his tea on the floor. He then screamed about how he was going to call my manager and complain.

What A Trashy Statement

, , , , | Right | January 10, 2019

Customer: “I need copies of my statements. I need them right away; how do I access them?”

Me: “Are you set up to receive your statements electronically, sir?”

Customer: “Yes, I am. Since November of 2015, I think it was.”

Me: “Then you’re receiving your statements by email as a PDF attachment.”

Customer: “I get my statements, I look at them, and then I move them to the trash folder, and then my trash folder empties. But I need the statements right away for my taxes.”

Me: “…”

America And Canada Return To War

, , , , , , | Working | January 7, 2019

(I recently purchased a number of items online from a women’s garment store. Normally I physically go to the store but in this case, I felt like buying online. When I receive my items, one has a defect with a strap. On the back of the packing slip, there are instructions for return or exchange, including information about returning the item in the store. My husband and I happen to be going to a mall with this store in it within the next day or two, so I decide to exchange the item in store rather than mail it back. This is my experience at the store. I walk up to the cash registers.)

Me: “Hi there. I ordered this bra online recently, tried it on, liked it, removed the tags, but on the one and only time I wore it, I noticed there is a defect with the strap.” *pulls the bra out of the bag I’ve brought it in to show her* “The strap wasn’t threaded through both bits of the slide, so it won’t stay up. I don’t need a refund — I actually really like it — I was just hoping to exchange it for one exactly the same but without a defect.”

(The cashier is very nice and finds me a sales associate to help find the specific style of bra in store.)

Sales Associate: “Hmm, so, it appears that we don’t carry that specific style or size in the store. I’m really sorry.”

Me: “Okay, that’s not a big problem. I’m fine with exchanging for something similar for the same value.”

(I show the associate all the paperwork I’ve brought to confirm the price.)

Sale Associate: “Okay, that is probably fine; let me just check with the manager. Since you bought it online, I just need to double check.”

Me: “No problem. I’ll just browse until you are done.”

(Everyone has been very pleasant and helpful. I’ve made it clear now to two people I am not looking for cash; I just want to exchange the item directly. It’s also worth noting that when I purchased the items on the website, they were purchased via a Canadian source, so I paid in Canadian dollars, and the items were shipped from Eastern Canada. The manager and sales associate approach me.)

Manager: *already sighing* “Yeah, hi. So. You bought that online.”

Me: “Yes, that’s right.”

Manager: “So… we don’t do returns for online purchases. I could maybe give you a credit, but that’s it.”

Me: “Sorry, I wasn’t looking to return it; I’d just like to exchange it for something of equal value if I can’t get the exact same one.”

Manager: “No, I don’t think you understand. You bought it online. We don’t return things from an online purchase.”

Me: *still calm but frustrated* “That’s confusing, because—“ *showing her* “—on the packing slip, on the back here, it says you can return or exchange in store.”

Manager: *not even looking at the paper, in a condescending voice* “You purchased that from an American website, so you can’t return it to a Canadian store.”

Me: “Really? I am certain that I purchased it from a Canadian—“

Manager: *even more condescending* “No, I understand. You paid Canadian dollars, but you purchased it from an American website. We don’t even have a ‘.ca’ website.”

Me: *pause* “Ah, okay. Um… So. What do you suggest?”

Manager: “Call the number for the website. They’ll have to tell you what to do.”

Me: “Right. So, I guess I have to mail it.”

Manager: “Yep. Thanks.” *walks away*

Sales Associate: “I am… really sorry.”

Me: “It’s all right. I guess I didn’t read the fine print. Thanks for your help.”

(Later I relayed the interaction to my husband, who insisted I submit a complaint about the manager’s behavior. We also did a quick Google search for the company, and lo and behold, the first result was a sponsored advertisement — for a “.ca” website. I checked the return label; yep, Canadian. I guess that manager needed a bit of education on her policies.)

Don’t Discount The Customer’s Ability To Discount, Part 12

, , , , , | Right | December 25, 2018

(It’s currently November, which means we’re now starting to sell Christmas products, including a small fake Christmas tree and ornaments. A coworker and I are working at the cash registers when I overhear my coworker speaking with the person she is helping. The customer has brought up a small Christmas tree and a couple of ornaments.)

Customer: “So, since I’m buying these, I can get 50% off?”

Coworker: “I’m sorry?”

Customer: “I’m buying the tree and the ornaments together, so I get 50% off.”

Coworker: “I’m sorry, but it doesn’t work like that. I can give you 25% off since we are having a promotion where if you spend $50 or more you get 25% off your purchase, and these products definitely put you over $50.”

Customer: “But I’m buying these together, so I should get 50% off.”

Coworker: “Ma’am, I just can’t give you 50% off; that’s not how it works.”

Customer: “This is ridiculous!” *stomps off, leaving everything behind*

Me: “Did she just demand 50% off her purchase for no reason?”

Coworker: “I don’t even know where she’s pulling that number from; as far as I can tell she’s just making it up.”

Me: “If she was just going to make up a discount she liked, why didn’t she just go for broke and go 100% off?”

(Throughout the rest of the shift, I kept bugging her, asking my coworker for 50% off of stuff, and just asking her if I can just take stuff home for free.)

Related:
Don’t Discount The Customer’s Ability To Discount, Part 11
Don’t Discount The Customer’s Ability To Discount, Part 10
Don’t Discount The Customer’s Ability To Discount, Part 9

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