Should Have Just Eggspected That

, , , , , | Right | December 13, 2017

(I work in a takeaway that sells fish and chips, burgers, and Chinese food, which is not unusual in New Zealand. While most phone orders get through fine, sometimes the caller is difficult to hear due to the burners and fans in the kitchen, which means I repeat the item as they order, and the whole order again at the end to minimise errors.)

Caller: “…and a bacon—” *unintelligible*

Me: “…and a bacon and egg burger?”

Caller: “Yes, that’s all.”

Me: *finishing repeating the whole order* “…and a bacon and egg burger.”

Caller: “Yes, that’s right. Put it under the name [Customer].”

(Later, the caller’s son comes back to pick the order up.)

Me: *finishing repeating the order to ensure it’s the one he’s after* “…and a bacon and egg burger.”

Customer: *really doesn’t know what’s going on* “Yeah, whatever; if it’s under [Customer], that’s the one.”

(He pays and leaves. Later I get a call from the mother over an incorrect order. She sounds very upset and rants for a little while.)

Caller: “You gave me the wrong item; I wanted a BACON EGG FOO YOUNG.”

Me: “I apologise for my mistake; I seem to have misheard you. Did you want to come back and pick up the egg foo young, or would you like us to take down your details so you can receive a free one on your next order?”

Caller: “Well, what I have isn’t enough, so I’m going to have to send someone to pick it up.”

Me: “All right. Sorry again for my mistake.”

(The son returns to pick it up. He’s not very polite about it despite my best efforts to apologise yet again, even though it was a communication error, and partly their fault for not clarifying the order with each other to save time going back to get the correct dish. Some weeks later, I get the same order by the same caller. The son comes to pick it up again.)

Me: *finishing repeating the whole order* “…and a bacon EGG FOO YOUNG.”

Customer: “Yeah, whatever, as long as it’s under [Customer]. Better get it right this time because you messed it up last time.”

Me: *screaming internally* “Sorry about that.”

Hard To Teller What They Meant

, , , | Working | November 27, 2017

(I go to my bank to deposit some cash. There is a short queue and while waiting in it for about two minutes, a staff member approaches.)

Staff: “Oh, you’ve been waiting a long time!”

Me: “Not really.”

Staff: “What service do you need?”

Me: “Just need to deposit some folding money; can you do that?”

Staff: “Yes, but I will show you how to use the ATM for that!”

Me: *having had problems with deposit machines before, a loss of $2000 for example* “No, thanks; I prefer to deal with tellers.”

Staff: *shrugs* “Oh, well, if you want to take the risk.” *she walks off*

(Still not sure what “risk” she was implying. I have heard that the bank wants to improve its performance on surveys and reduce complaints by eliminating the number of staff dealings with the public, but that seems a weird way to go about it.)