Put On That Plastic Smile
I’m a dishwasher at a nursing home. Today, they are serving loaded mashed potatoes and chicken cordon bleu. I pop out to the dining room to grab some dirty dishes off the table and a resident storms up to me, or rather angrily wheels up to me, clutching the to-go box that we give to residents that eat in their rooms.
Resident: “Do you work in the kitchen?!”
I worked retail for many years prior to this, so I put on my “customer service persona.”
Me: “Yes, ma’am. How may I help you?”
Resident: “There were pieces of black plastic in my potatoes! I gave them to the guy to bring to the cook, but then there’s this stuff in my chicken!”
Me: “Ma’am, that’s just ham.”
Resident: “Well, still, there’s black plastic in my food! I don’t want it!
The resident shoves her box at me.
Me: “I’ll go ahead and throw this away for you. Can I get you something else to eat?”
Resident: “A grilled cheese sandwich!”
Me: “All right, a grilled cheese sandwich.”
Resident: “With pickles!”
Me: “That’s a grilled cheese sandwich with pickles. I’ll let the cook know.”
When I went and talked to the cook about it, she told me those “pieces of black plastic” were bacon.
Question of the Week
Have you ever served a bad customer who got what they deserved?