I’m in the drive-thru taking money, while a coworker is taking orders on a lane beside me. One car drives up to my window.

Me: “Hi! You had the two double cheeseburgers, one set of McGriddle cakes, and two Cokes?”

McGriddle cakes are just the bread pieces of our McGriddle sandwiches.

Driver: “Yeah… can you add another McGriddle?”

Me: “The set of McGriddle cakes?”

The driver kind of stares at me as his passenger gets money ready.

Me: “So, you wanted two sets of McGriddle cakes, right? Just the bread?”

Driver: “Yeah.”

The passenger hands him money, and he holds it out to me. I ring up the second set of McGriddle cakes and briefly tell him his new total before cashing out the order. They drive off, and I keep taking money.

About half an hour or so later, they return to my window. They say they got nothing on their McGriddles, and they wanted sausage on them. I tell them that I asked them repeatedly if they just wanted the bread, and he said yes.

Driver: “But we wanted sausage.”

My coworker, who took their order, steps forward to face them.

Coworker: “I asked if you had wanted the sausage McGriddle or just the plain McGriddles, sir. You said plain.”

Passenger: “Whatever. Just fix it!”

Coworker: “Go up front, and they’ll get it straightened up.”

My coworker told them on the headset about the issue and that we had asked if they meant the plain McGriddle cakes or the sausage McGriddle. My fellow manager ended up charging them for the sausages, as they hadn’t asked for them originally.

I work in the renewals and billing department of a large UK energy company. In November 2018, said company made it so that certain tariffs and deals are ONLY available online. We did not have access to them other than the names. At least three times a day after this, this conversation occurs.

Customer: “I would like a quote on this deal I have been recommended.”

Me: “I’m sorry for this, but unfortunately, that deal is an online exclusive. We do not have access to it.”

Customer: “But I don’t have a computer.”

Me: “We don’t have access to that deal; I can give you basic information on it but I cannot put you on it.”

Customer: “Well, get me someone who can.”

Me: “The deal you are looking for is an online exclusive; none of us over the phone have access to it.”

Customer: “Stop repeating yourself! I don’t have a computer! I am elderly and I cannot believe you are discriminating against me like this!” *Violent sobbing*

Me: “Unfortunately, we cannot do this deal over the phone. I can go through the ones I have but they may not be at the same price point. But if it is this deal you want, it needs to be done online. Do you have any family members or friends who can help?”

Customer: “I do not have a computer! No one I know has a computer! Just put me on the deal!”

I banged my head on the desk repeatedly.

Related:
Internot Getting It

I’m at a coffee shop ordering coffee. Knowing that they add cream and sugar as a standard, I order this:

Me: “Hi, one large hazelnut iced coffee with no sugar, please.”

Cashier: *With unnecessary attitude* “You can just say, ‘only cream.’ No need to say, ‘no sugar’!”

I just brushed it off and paid, but is it just me, or is that exactly the same thing?

In the office kitchen, bright and early, I am pouring myself a mug of coffee. There are three others in the kitchen with me.

Coworker #1: “I smell lavender. Do you?”

All agree but me as I put the pot back on the warming plate.

Coworker #1: “Do you smell it?”

The question is now directed at me and I turn, shrugging.

Me: “I don’t know. I can’t smell.”

Coworker #2: “What?!”

Me: “Yeah. I’ve never had taste or smell my whole life.”

I move to leave but [Coworker #2] shrieks.

Coworker #2: “YOU CAN’T TASTE?”

Me: “Nope. I’ve never tasted anything ever.”

Coworker #2: “You could have [rapidly spreading illness]!”

Me: *Pause* “No. I’ve never had the sense. I didn’t lose it. I don’t have [illness].”

Coworker #2: “You’re hiding symptoms.”

Me: “Wait. What? No.”

[Coworker #2] staggered away from me in fear (everyone was wearing a mask in the kitchen and in the workplace) and disappeared down the hall. Within minutes, an [illness] trace was started by our Compliance Officer until the other coworkers who’d heard the kitchen conversation quickly stepped in to tell about what had happened and about my disability.

It took a bit for the hysteria to die down and gossip flew around the office for days afterward. [Coworker #2] avoided me to protect herself from [illness] and I just did my best to keep working.

The lavender turned out to be a box of cupcakes, hidden for an afternoon birthday celebration.

I work at a resort in a tourist town. For the holidays, we have set up special outdoor tents for dining. We only have twelve, and they book for all of December and January within two weeks. Our waitlist is monstrous, and people are usually understanding of this.

We get the occasional interesting call, but this one sticks out. I inform the guest that the tents are fully booked, but that we can add her to our waitlist.

Caller: “Okay, can you put me on the waitlist?”

Me: “Certainly! I will need your name, phone number, and the date you are interested in.” 

Caller: “Which date would be the best?”

Me: “Well, whichever date you like! Which date would work best for you?”

Caller: “No, no. Which date would I be most likely to get a call back about?”

Me: “I am terribly sorry, ma’am, but I don’t understand. We have a waitlist for every day that the tents are available, so no one day is better than another. If you would like, I can put you on the list for every single day so you have a better chance?”

Caller: *Deep sigh* “I don’t want to be put on every day. I just want to be put on the list for the day that I will get a call back for. You’re the employee. You should know which day is most likely to open up for me.”

Me: “I am very sorry, but I do not have that information. It would depend on each individual reservation. A day with two people on the waitlist might have no one cancel, and a day with ten people might have twenty cancellations. There is no way for me to know. The best option would be for me to add you to the waitlist for every day.”

Caller: “I do not want every day. There are only certain days I can do. I want you to tell me the days that will have cancellations so that I can tell you if that works for me or not. Why is this so hard for you to understand?! You’re the employee! This should be easy for you!”

We go round and round for fifteen minutes, repeating the same things back and forth. I offer a manager a few times, and she refuses, so my manager gives me the signal to end the call however I can.

Me: “Ma’am, I’m sorry, but I am not psychic. I have no way of knowing who will or will not cancel. You can either give me your information so I can add you to our waitlist for every day, for certain days of your choosing, or for none at all. Those are your options. Nothing else.”

She hung up on me without ever providing her information. Some people.