I work for an organization that is commonly mistaken as a government agency. This person called three times this morning. The calls were almost identical.
Me: “Good morning, [My Name] speaking.”
Caller: “Hi there. I was wondering if you have an [Officer Title] there?”
Me: “No, I’m sorry. The [Officer Title] works for the [Government Agency]. Would you like their phone number?”
Caller: “No, no. I just want to confirm. I’m writing an article. You don’t have an [Officer Title] there?”
Me: “No, we don’t. He works for [Government Agency].”
Caller: “Aren’t you the [Government Agency]?”
Me: “No, we’re not.”
I go on to explain the differences between my organization and the government agency, and the call ends with her seeming to understand.
Five minutes later, she calls back, and we repeat the call.
Five minutes later, she calls back, seemingly more confused than ever. I explain that she can Google the government agency, and she’ll find all she needs to know about the [Officer Title], and that I can direct her to their office, if she’d like, for more information.
Caller: “You sound like you’re trying to be helpful, but I know you’re trying to brush me off! Just because I stutter doesn’t mean I’m an idiot! I know you’re the same organization! Why don’t you get off your high horse and help me?!”
Me: “Miss, I’m sorry you feel I am being patronizing. I am not. My organization may seem to be similar to [Government Agency], but—”
I go on to explain again.
Me: “I would very much like to help you, but the best way I can do that is to direct you towards the office and person you are seeking. Would you like that phone number?”
Caller: “NO! Ugh. You’re useless. I’ll call the corporate office.”
I haven’t had a call from them yet, but… yeah. Awesome!