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Not Very Closed Minded, Part 31

, , , , | Right | April 1, 2019

(I am opening a pet store on a pretty slow Sunday. Our particular store opens its doors at eight am for boarding and grooming services ONLY. The registers are not functional until ten am when the store opens to the public for sale purposes. We have one register open at the boarding desk to check out customers coming to pick up their dogs early. We also check out grooming invoices, as well, but we do not have a proper till set up, so the only way to scan things is to use a hand scanner. This isn’t a problem for our boarding and grooming services since the barcodes condense down all services, meaning we only have to scan one thing to get everything set. Any items off the shelves must be scanned individually, which is why we do not cater to those buying merchandise very often unless necessary. It is about nine am and I am preparing paperwork for our new boarding guests when a very angry man approaches my desk.)

Customer: “EXCUSE ME!”

Me: “Oh, hello! Did you have any questions about boarding services we offer?”

Customer: “Certainly not! I have been waiting at the register for ten minutes and not one person has come over to assist me! What kind of customer service is this?!”

Me: *eyeing his overflowing cart of various dog items* “I do apologize, but our registers are not open until ten am since that is when we open. We are not open right now; it is only nine am and our cashier doesn’t come in until ten am.”

Customer: “But you look open! The door was ajar and I saw employees!”

Me: “The door was open because we just received a late fish delivery and the employees are still setting up for the day.”

Customer: “Well, I don’t care! You need to have it posted somewhere when you are open on Sundays. This is ridiculous!”

Me: “Well, we do have a sign on the door with the times posted on it right at eye level.”

Customer: “Who reads those signs? No one! Now get someone on a register!”

Me: “I am sorry, but the registers are closed. I can check out here on my register, but I warn you that I only have a hand scanner, so this will take a while with all your purchases.”

Customer: “Well, make it quick!”

Me: “Yes, sir.”

(I spend the next ten minutes hand-scanning his full cart. He seems to get more agitated as the time moves on. I give him his total and call for a manager to open up our flea and tick cabinet, which I do not have a key for. The manager says it will take a couple minutes because she is busy transporting live fish. This enrages him even more.)


Me: “I am sorry, but only floor managers and cashiers have keys.”


Me: “Actually, no, I am a boarding manager and have no need for a key for the flea and tick cabinet, since I do not sell it. I have all the keys to my facility, but it would be pointless to give me a key I would never use.”

(A manager finally shows up and retrieves the man’s flea and tick product for him before rushing back to her duties.)

Customer: “You know, you should really get a cashier in here in the morning so it doesn’t take so long!”

Me: “We do have a cashier coming in when we open at ten am.”

Customer: “You should have someone come in earlier, though!”

Me: “Right, I’ll mention it.”

Customer: *happily* “Good!”

Coworker: “You just can’t please some people.”

Me: “It’s 9:30 am and I need a d*** drink.”

Not Very Closed Minded, Part 30
Not Very Closed Minded, Part 29
Not Very Closed Minded, Part 28

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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