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Rage Against The Machine, Part 7

, , , , | Right | May 11, 2020

I’m working as a teller at a bank and have just completed a withdrawal for a customer. It works like this: I type in the amount the customer wants and swipe his card, and he signs for it and goes to one of the cash machines to get the money, because we don’t store money at the till.

When I give customers back their card, I always make sure that I give it to them the way they need to insert the card. I also explain exactly what they must do — including clear gestures — at the cash machine. 

They just need to insert the card, which comes out only a few seconds later. Then, the money comes out. No typing, just put the card into the machine, grab your card and the money, and you’re good to go. 

The customer I just served returns to my till. He’s in his late thirties and absolutely furious.

Customer: “Your f****** machine is broken! It didn’t give me my money! I can’t believe this d*** bank; you get nothing right and every time I come here you just f*** everything up!”

I glance at the cash machine, which is working just fine with another customer.

Me: “I’m sorry, sir, may I see how you’ve inserted your card? The chip needs to be—”

Customer: “The h*** I will! You just want to take even more of my money! You’ll refund me the money right now!”

Me: “Sir, please calm down. If you would insert your card again, with the chip at the front top, the cash machine can read the card and will give you your money.”

Customer: “Don’t talk to me like I’m stupid. This d*** thing isn’t working! It’s not my fault you’re too dumb to do your job.”

He tosses the card, which he was holding in his hand the entire time, at me.

Customer: “Here is your f****** rubbish. I want a new card. One that works this time. Do you understand me, you stupid b****?”

Me: “Sir, is this the card you were using?” 

Customer: “Of course, it is!”

Me: “Well, sir, I might be a stupid b****, but at least I know that a cash machine won’t work with an ID.”

He looks at his ID in my hand, looks at me, grabs the ID and walks straight out of our branch. 

When I looked into the notes on his account I saw that this was not the first time he’d yelled at and insulted coworkers. I was more than happy to get permission from my boss to send him a nice letter saying that we would be closing his account due to his repeated intolerable behavior.

Related:
Rage Against The Machine, Part 6
Rage Against The Machine, Part 5
Rage Against The Machine, Part 4


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And The Feminist Movement Slid Back A Few Decades

, , , , | Learning | May 11, 2020

I went to an all-girls high school. One day, when I was fourteen or fifteen, we had a hired job counselor come and hold a presentation on possible careers. It bored all of us to tears.

But the worst part was that at one point, the counselor suddenly stopped, looked around, apparently realised that we were all female, and said this gem:

“Oh, you’re all girls. You don’t need to plan for a long career; you’ll all get married and have children.”

I walked out.

Definitely A Glass-Half-Full Kind Of Customer

, , , | Right | May 11, 2020

I’m having some drinks with friends in a small, local pub. My cider comes in a very pretty, engraved glass, which I accidentally knock over and break during the evening. There was barely any drink left in it.

Me: *Waving to a waitress* “Excuse me? I broke my glass.”

Waitress: “Oh, I’ll get you a new pint.”

Me: “No, I’d just like a towel or something to clean this up; I don’t want to get small bits of glass everywhere.”

Waitress: “Don’t worry; I’ll get you a new pint. On the house.”

Me: “But I was already finished. I just want to clean up the mess I made.”

The waitress is looking at me somewhat dumbfounded.

Waitress: “You don’t want a new drink?”

Me: “Not necessarily. I might order one later on. I just want to clean the table.”

I do drink some more pints, and when it’s time to pay:

Me: “And how much was the glass I broke?”

Waitress: “Your pint was 3,80€.”

Me: “Yes, I had three pints, but I also broke a glass.”

The waitress looks confused.

Me: “I’d like to pay for the glass I broke. They look pretty expensive as a special edition.”

Waitress: “You want to pay… for a broken glass?”

Me: “Well, it’s a loss on your side, isn’t it? I should make up for it.”

The waitress had to go and ask the barkeeper, who’d been watching us for a while. He actually gave me one of the glasses as a gift for being a nice patron. Kind of the opposite of what I wanted to do, but I sure love my pretty pint glass!


This story was included in our May 2020 Inspirational Roundup.

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No Borders On That Lady’s Crazy

, , , , , | Learning | May 10, 2020

I’m a teacher and I have a dog, an eleven-year-old border collie. At my old school, I am allowed to bring him once a week for an after-school club for the younger students, who loved learning about how to raise and take care of a dog, teach him tricks, etc.

For my new job, I had to move to a different city. Luckily, we found an apartment just at the outskirts of the city, in a more suburban area that is surrounded by nature. On weekends and holidays, my dog and I often see families with younger children on our walks. Sometimes the children, especially the smaller ones, want to stop and pet my dog. I allow it if their parents are fine with it and the kids are not too wild, as my dog is very gentle, mild-mannered, and used to children and doesn’t mind the extra attention.

It’s a nice, sunny Saturday afternoon and I am taking my dog for a walk. We are outside of the city’s boundaries where dog owners are not required to leash their dogs and, as my dog is well-trained, he is off-leash. 

We are on a narrow road between two fields and he is a few meters ahead of me checking out an interesting spot. I see a woman with a small child, maybe two or two and a half, approaching. The mother is completely absorbed with her smartphone and doesn’t pay attention to the child, who is happily wobbling along the narrow road.

I immediately call my dog and he turns around and comes to walk by my side as we get closer to the mother and her child. Suddenly, the child notices my dog and, with excitement all over his face, starts stomping towards us as fast as his little feet allow him to. I tell my dog to sit because I don’t want him to accidentally bump into the child while moving, causing the little one to fall down. I try to get the mother’s attention as she still hasn’t noticed that her child is rushing to greet a stranger’s dog.  

Me: “Excuse me, ma’am… Hello? Your child is approaching me and my dog. Ma’am?”

The mother still doesn’t look up from her phone. Her child has now reached us and, unable to evade, I try to get his attention.

Me: “Hey there, buddy! Do you like dogs? If you’d like to pet him, we have to ask your mother for permission first.”

The child just utters some excited gibberish and attempts to pet my dog. Unfortunately, he is kind of uncoordinated and rough and ends up basically slapping my dog in the face. I politely explain to him that he has to be more gentle while at the same time looking at his mother and trying to get her attention.

Finally, the mother manages to get her eyes off her phone and looks up to find her child now trying to hug my dog. 

Woman: *Yelling* “[Child], do not touch that dog! Get away from that dog now! Do not touch him!”

She turns to me, still yelling.

Woman: “What are you doing?! Get your dog away from my child! Now! Get him off my child! He is attacking my child!

At a loss for words, I turn around to see the child clinging onto my dog with both arms around his neck, looking at his mother in shock. My dog, also starting to get upset, has started panting, but otherwise hasn’t moved even the slightest bit. 

Me: “Ma’am, I assure you, my dog has not and will not harm your child. If you could just tell your child to let go of him—”

Woman: “GET HIM AWAY FROM MY CHILD OR I WILL CALL THE POLICE! HELP! THIS DOG IS ATTACKING MY BABY!” 

I try to speak to her a few more times, but to no avail. She just keeps screaming at the top of her lungs while standing in front of us. Since I can’t seem to get her to calm down and I am worried that my dog might try to get away from the screaming woman, causing the child to fall and get hurt, I turn to the child, who is now crying, to gently pry his little arms from my dog’s neck.

I’m trying to stay calm to not further upset my dog and the child.

Me: “Hey, buddy, [Dog] and I have to leave now, so you have to let go of him.”

Woman: “WHAT ARE YOU DOING? DO NOT TOUCH MY BABY! SOMEBODY HELP! SHE IS HURTING MY BABY! SOMEONE CALL THE POLICE! WE ARE BEING ATTACKED BY THIS WOMAN AND HER DOG!”

I just want to get away from the crazy as soon as possible, so without saying anything else, my dog and I quickly walk away as fast as we can. A bit further down the road, we meet a family of four with two young children — kindergarten- to primary-school-age — who appear to have witnessed the whole thing. I’m still a bit shaken and my dog is still visibly nervous. 

Father: “What the h*** was that all about?”

Me: *With a shaky voice* “I have no idea. My dog didn’t do anything. The child approached him and then the mother just went ballistic.”

Mother: “Yes, we saw everything. Don’t worry; you didn’t do anything wrong. It’s amazing how calm your dog was during the whole thing.”

My dog, who actually was very upset, was now whining and we could see him shake a bit. He clearly just wanted to get away as far as possible from the woman down the road who was still yelling at the top of her lungs. Her child was now sitting in the middle of the road bawling his eyes out.

The nice couple told me to go home as they would take care of the situation and call the police if she didn’t calm down soon. We quickly exchanged our contact information in case the authorities had to get involved. Their youngest child told my dog not to worry about the “mean lady.”

My dog and I hurried home where he got an extra-large chewy snack and plenty of belly rubs to calm down.

Early Customers Are Around

, , , | Right | May 8, 2020

I’m working my shift at the bar on a busy evening. The restaurant is booked and there’s no free table until around eight, since it’s Valentine’s week. Half an hour ago, a man called and asked to reserve a table for “around eight.” A man enters the restaurant.

Me: “Hello. Would you be the sir that called us about a free table at eight?”

Keep in mind that it is extremely busy, and only 18:20.

Guest: “Yes. Where is our table?”

Me: “There’s still another family sitting there, but you can take a seat at the bar and order a drink until your table is free.”

The bar is indeed only half-full, and they could sit quite comfortably at the main table. The guest glances at it and then back to my coworker.

Guest: *Sarcastic* “What a fine establishment you have here.”

Me: “Thank you…?”

Guest: *Now sneering* “This is terrible customer service! How dare you not have our table ready?! When will it be available?”

Me: “Roughly forty-five minutes, I’m afraid.”

Guest: “What?! Why?! I called you earlier to confirm my reservation! It should be done now!”

Me: “Well, you told us you’d be coming around eight, so there’s a different family sitting there and eating. Since you arrived earlier, you will have to wait. It is a busy night, and forty-five minutes is the fastest—”

Guest: *Rudely interrupting* “Around eight, yes! It is around eight!”

I remain speaking in a friendly tone.

Me: “It’s almost an hour and a half until eight, sir. That is not ‘around’ eight.”

Guest: “It is around eight! This is a terrible establishment! We want a table, now!”

My coworker then turns around to ask another one of the waiters if they’ll have a free table in the next minutes, and the rude guest visibly bristles.

Guest: “That’s it. Strike me off of your guest list; we will be going somewhere else now!”

He turned around and stormed off with his wife, leaving the staff staring. My coworker shook his head and muttered to himself, “Around eight at six forty? What even…?” before going back to work.