Rage Against The Machine, Part 6

(I work in the electronics department for an office supply chain. Some of our displays for copiers and printers are fake, but customers don’t realize it sometimes.)

Customer: “Hello, I need someone to show me how to change the toner on this copy machine.”

Me: “I apologize, ma’am, but that’s a fake display. I can describe the process but I won’t be able to show you on this model.”

Customer: *becoming irate* “No, I need you to show me on this machine!”

Me: “Like I said, unfortunately this machine is just a plastic display. I can’t open the part that holds the toner.”

Customer: “Then you need to find me someone who can! You don’t know anything!”

(I walk away to find a manager to handle the situation. After several minutes of helping her, she finally leaves.)

Me: “So, did she ask you to show her where the toner went?”

Manager: “I picked up the copier off the shelf and shook it to show her it was fake. I think she figured it out.”