Rage Against The Machine, Part 7

, , , , | Right | May 11, 2020

I’m working as a teller at a bank and have just completed a withdrawal for a customer. It works like this: I type in the amount the customer wants and swipe his card, and he signs for it and goes to one of the cash machines to get the money, because we don’t store money at the till.

When I give customers back their card, I always make sure that I give it to them the way they need to insert the card. I also explain exactly what they must do — including clear gestures — at the cash machine. 

They just need to insert the card, which comes out only a few seconds later. Then, the money comes out. No typing, just put the card into the machine, grab your card and the money, and you’re good to go. 

The customer I just served returns to my till. He’s in his late thirties and absolutely furious.

Customer: “Your f****** machine is broken! It didn’t give me my money! I can’t believe this d*** bank; you get nothing right and every time I come here you just f*** everything up!”

I glance at the cash machine, which is working just fine with another customer.

Me: “I’m sorry, sir, may I see how you’ve inserted your card? The chip needs to be—”

Customer: “The h*** I will! You just want to take even more of my money! You’ll refund me the money right now!”

Me: “Sir, please calm down. If you would insert your card again, with the chip at the front top, the cash machine can read the card and will give you your money.”

Customer: “Don’t talk to me like I’m stupid. This d*** thing isn’t working! It’s not my fault you’re too dumb to do your job.”

He tosses the card, which he was holding in his hand the entire time, at me.

Customer: “Here is your f****** rubbish. I want a new card. One that works this time. Do you understand me, you stupid b****?”

Me: “Sir, is this the card you were using?” 

Customer: “Of course, it is!”

Me: “Well, sir, I might be a stupid b****, but at least I know that a cash machine won’t work with an ID.”

He looks at his ID in my hand, looks at me, grabs the ID and walks straight out of our branch. 

When I looked into the notes on his account I saw that this was not the first time he’d yelled at and insulted coworkers. I was more than happy to get permission from my boss to send him a nice letter saying that we would be closing his account due to his repeated intolerable behavior.

Related:
Rage Against The Machine, Part 6
Rage Against The Machine, Part 5
Rage Against The Machine, Part 4


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