One Day, They’ll Wake Up And Smell The Coffee… But Not Today
A customer comes in who is an every-day regular. They get the same thing, so I pre-empt their order.
Me: “Extra strong latte with soy milk and hazelnut?”
Regular: *Looking annoyed* “How did you know that?”
Me: “I remember you, sir, and you get the same thing every morning.”
Regular: “Are you accusing me of being predictable?!”
Me: “I’m just saying that… you have a routine, sir. I meant nothing by it.”
Regular: “Well, I don’t like it! I don’t like you thinking you know me!”
Me: “I don’t, sir. But from now on, I’ll ensure you ask for your drink without us guessing it.”
Regular: “Well, I’m going to show you! I’ll just have a regular latte today!”
Me: “Yes, sir.”
Regular: “But put in an extra shot; I need the caffeine.”
Me: “Yes, sir.”
Regular: “And make sure you use soy milk! I’m lactose intolerant!”
Me: “Yes, sir.”
Regular: “And maybe add a pump of hazelnut. Your coffee is so bitter!”
Me: “Yes, sir.”
Regular: “Ha! See! You thought you had me, didn’t you?!”
And with that, he paid for his totally-different-than-usual drink.
The next morning, he had completely forgotten who I was and was back to ordering the same way.