They Won’t Stop For Muffin, Part 2

, | ON, Canada | Right | April 29, 2017

(I work in a well known coffee place in Canada. This takes place while I’m working as the ‘order taker’ on a headset in the drive-thru.)

Me: “Okay, would you like anything else today?”

Customer: “Yeah, can I get a Pumpkin Spice muffin?”

Me: “So sorry, hun. Our Pumpkin Spice season is over. Would you like me to list the muffins we do carry?”

Customer: “Sure!”

Me: “Blueberry, chocolate chip, cranberr—”

Customer: *interrupting* “Do you have raisin bran?”

Me: “No, sorry, But we have cranberry apple walnut bran, fruit explosion, coff—”

Customer: *interrupting again* “What about banana nut?”

Me: *trying not sound frustrated* “No… sorry. The last two muffins we have are coffee cake and red velvet.”

(There is a long pause:)

Customer: “What about lemon poppy seed. You guys have that?”

(My coworkers, who also wear headsets, are now laughing as I mime a strangling motion.)

This Not Working Is Just Not Working

, | Shawnee Mission, KS, USA | Working | April 21, 2017

(A coworker and I are the same age, and when she started working we generally got along. Sometimes I would even give her part of my tips if she didn’t make a lot. Since then she has become a royal pain and altogether terrible worker. I’ve seen her steal tips out of the jar, both on her working days and her days off. I’ve seen her call in and then show up at the shop to make herself and her friends free food and drinks. I’ve opened the shop the day after she has closed and come in to a mess that takes nearly three hours to clean up. She would be scheduled for two days a week and call in one. She has failed to show up several times, and her excuse for her absence was basically “Well, if I had known I needed to show up I would have.” We are short staffed, meaning shifts usually consist of one employee at a time. It also means my coworker probably won’t be fired, seeing as we need people. My coworker in question is on work suspension for excessively calling in, after months of incidents, and as a result is only allowed to work eight hours a week. It is the day before I am scheduled to open the shop at 5:30 am. I live half an hour away, so to get there on time I need to wake up around 4:30. My coworker texts me at 10:45 pm. this night, waking me up.)

Coworker: “Hey, I have a church thing tomorrow. Could you work for me from 2:00-6:00?”

Me: “If I really have to, I guess, but I’m opening tomorrow also.”

Coworker: “[Manager] says it’s fine. Thanks so much!”

(I decide not to argue because I’m not very busy the next day anyway. I go in for my morning shift and get off at 11:00 am. My manager has the shift from 9:00-2:00. Instead of wasting gas to go home for an hour and a half, I decide to sleep in my car until 2:00. I go back in until my other, much more likeable coworker comes in at 6:00. She sees me and immediately gets angry, as this is not the first time it has happened.)

Good Coworker: “Go home. I’ll deal with her. Do not take another shift of hers, got it?”

Me: “I wasn’t planning to.”

(The next day, my good coworker forwards me what is apparently the reply of our manager to what I assume was a long, merciless rant about the bad coworker.)

Manager: “I understand your concerns, but [Coworker] has a tough home life. I wouldn’t be surprised if she messes up here and there. I’ll talk to her about it, but there’s not much I can do, since we need workers. Most of the customers like her anyway. Cut her some slack.”

(I, in turn, sent a lengthy email of the above along with this manager’s reply to my supervisor, who seems to be unaware of the situation. Her solution was to increase her suspension to four hours a week. Losing it, I told her that four hours is all the coworker works anyway. I was fired for talking back.)

About To Be Old-Fashion Glazed

| OH, USA | Right | April 20, 2017

(A couple has just walked in and ordered two donuts, and I place them both in the same bag and hand them out. After I wish them a nice day, I hear this conversation:)

Woman: *to the man* “Oh, she put our donuts in the same bag. My donut is contaminating your donut. MY DONUT IS HAVING SEX WITH YOUR DONUT!”

(I ended up having to run to the back room to burst out laughing.)

A Hot Slice Of Justice Is Required

| CA, USA | Working | April 16, 2017

Years ago I worked at a popular chain coffee shop. I was born and raised and still live in one of the most expensive areas in the country. At the time I have gone back to college full-time, so I work full-time as well to try to keep up with my bills. Most of my coworkers are teenagers who live with their parents, with two other exceptions besides me. The company launches a new promotional program for a paid incentive card and offers a competition of sorts to try to sell memberships with cash prizes for the stores that sell the most in the district at the end of the introductory period.

To motivate us the store manager says if we win anything, the staff members will split any cash prize the store earns. My fellow rent-paying coworkers and I knew that money would go far for us, so we all hustled like crazy and sold memberships to as many customers as we could. Our store ends up coming in first in the district. And then our manager says he has changed his mind about splitting the prize and will use the money to throw a staff pizza party instead.

The three of us who were counting on the cash were understandably pissed off, but given how we were all hand-to-mouth we weren’t about to turn down the free food. We weren’t any less pissed off when a few weeks later, the coworker who picked up the food told us what it had cost. Which made us realize that the manager had not in fact spent even close to the whole prize total on the ‘celebration,’ but pocketed almost half of it for himself.

The Best Coffee In Cybertron

| Santa Clara, CA, USA | Right | April 8, 2017

(A young woman walks into our store carrying an unusually large purse.)

Woman: “Hi! I’d like to order a caramel frappuccino. Nothing else, please.”

Me: “Okay. That’ll be [price]. Who’s it for?”

Woman: “My friend.” *pulls plastic robot-looking toy out of her purse along with her wallet; sets it on counter and passes me a credit card* “His name is Soundwave. But you can say it’s for Allison.”

Me: “Okay… You can pick that up over at our pickup window.”

Woman: “Thank you!” *puts toy back in purse, walks away*

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