Take A Bike Hike

, , , | Right | June 12, 2018

(I work in a local bicycle shop. We sell bicycles, parts, and service, but do not buy from the public. We get the following phone call at least once daily.)

Me: “Thanks for calling [Shop]. How can I help you?”

Customer: “Do y’all buy bikes?”

Me: “No, we don’t, sorry. You might try posting on Craigslist or eBay.”

Customer: “Oh. Well, I have a [year] [Model]. How much is that worth?”

Me: “I’m not sure. We usually just look them up on Craigslist or eBay to see what they sell for locally.”

Customer: “So, how much can I get for it?”

Me: “Let me just Google that for you.”

Customer: *uncomfortable silence*

Me: “…”

Customer: *recording* “We’re sorry, but the number you have dialed is no longer…”

His Biking Days Are Numbered

, , , , , | Right | March 31, 2018

(A guy brings a bike in that needs a wheel and service. I take his name and phone number and write on the job card. I do the repair, but the customer never shows up to collect. I ring the number on the job card and an old lady answers. She says it is her son’s bike and she will tell him. That afternoon the guy shows up. I assume he is here to pay and collect, but instead he demands to know how I got that number.)

Me: “You gave it to me.”

Customer: “No! I never give out that number!”

Me: “Well, this is the number you gave me when you bought the bike in.”

Customer: “NO, I never give out that number, and I demand to know how you got it.”

Me: “You gave me it.”

Customer: “NO, I never give out that number, so tell me how you got it!”

Me: “Maybe I guessed your phone number!”

Customer: “No, how did you get that number?”

Me: “Are you going to pay the bill and take the bike?”

Customer: “No! Not until you tell me how you got that number.”

(I bring the customer service slip out.)

Me: “Just f*** off. You are wasting your time and mine.”

Customer: “You haven’t heard the last of this!”

(I had. We sold his bike to cover the cost of the bill and never saw him again.)

They’re Not The Brightest Light In The Place

, , , , , , | Right | January 24, 2018

(I work in a bicycle repair shop diagnosing issues. A customer and I are trying to work out the issue with his bike when an older woman pushes her way to the front of the line and starts screaming at me.)

Older Woman: “I can’t use your bloody bathroom! What’s wrong with this place?!”

(I say, “Excuse me,” to my current customer and turn to the woman.)

Me: “What seems to be the problem, ma’am?”

Older Woman: “Your stupid lights in the bathroom are reversed.”

Me: “Excuse me?”

Older Woman: “I go into the bathroom and the lights are on, and when I flip the switch, it goes dark!”

Me: “Are you sure–“

Older Woman: “I will stand here all day unless you fix it now!”

(I go into the bathroom and flip the switch off, so when she walks in, she’ll flip the light on. After going to the bathroom, she comes back to the desk, and once again interrupts the customer:)

Older Woman: “Here I was thinking you had to be bright to fix one of these bikes. But you don’t even know to get a proper light in the bathroom!”

Customer Insults Are In Top Gear Today

, , , | Working | January 1, 2018

(I go to school in a bigger city that’s an hour away from where I live. I have a bike at the city to bring me from the station to school, just because I try to avoid local public transport. It’s a very cheap, second hand bike, and the gears are taken off, so it’s now set in one gear. Unfortunately, it doesn’t stay in that one gear, causing the chain to slip, so I bring it to the bike repair shop near the station. Before, it was set to third gear, which was fine with me. I pick up my bike after repairs and notice it has been set to first gear, so when I try to gain any momentum I have to pedal like a maniac. I used to be a lot heavier, but recently lost quite a bit of weight; most of the weight I haven’t lost yet is gathered in my thighs.)

Me: “I’m sorry, but can it possibly be set to the gear it was in when I brought it here? I’m not really looking forward to biking to the other side of town in first gear all the way.”

Bike Repair Guy: “Sorry, this is the only gear I can put it on in order to make it work. If I tighten it any further, your chain will slip again.”

Me: “Are you sure? Well, I guess I have to take it as it is then.”

Bike Repair Guy: “Besides, some extra pedaling would do you no harm. Get some of that fat off your legs!”

(I left as fast as I could in order not to give that guy a mouthful. Have never been back since.)

From Apoplectic To Apologetic

, , , , | Right | August 11, 2017

(I used to work at a bike rental place at a popular tourist location. Occasionally people call us if they’ve had a problem with their bike and we will drive out to replace or repair their bike for them. Earlier in the day a customer had been through with his family to get bikes.)

Me: *answering the phone* “Hello, [Company]. How can I help you?”

Customer: “It’s [Customer]. I need someone to fix my f****** bike right the f*** now. I was supposed to go for a ride with my wife and my kid, but because of your s*** f****** bike I can’t go.”

Me: “I’m very sorry about that, sir. I’ll have someone out there straight away. If you could just tell me your location and what’s wrong with the bike so I know if we can repair it or if we need to replace it?”

Customer: “I’m at [Location] and your stupid f****** bike’s brakes lock on whenever I try to turn right.”

(At this point I realize that he’s just twisted the handlebars around which took all of the slack out of the brake cable, so when he turns the bike it pulls the cable and the brakes lock on. All he needs to do to fix it is turn the handlebars around the other way. It’ll take about two seconds, compared to over half an hour for us to drive out to him.)

Me: “Oh, it sounds like you’ve just…”

Customer: “I haven’t f****** done anything. Just get someone to fix my f****** bike” *hangs up*

(I told my coworker what I thought was wrong and she drove out to him. It turned out I was right, and she just turned the handlebars around the right way and it was fixed. The next day he came in the store to apologize for being rude.)

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