A Light In The Darkness
(Our lighting store is very hands-on with service. On a slow day, I see a customer standing near our counter. She is looking at some lights displayed on the roof.)
Me: “Hi, can I give you a hand today?”
Customer: *angry* “NO! You know, you’re the fourth person in ten minutes to ask me for help! I just want to look at the lights. I don’t need any help. I just want to be left alone!”
Me: “Okay, then.”
(I walk away, rather surprised by her reaction. I see another customer, an elderly man, and decide to approach him.)
Me: “Can I give you a hand, or were you just having a look?”
Elderly Customer: “Just having a look, thank you. You know, you’re the third person to ask me that. What great service you guys have!”