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Card Payments Are Basic Human Rights, Apparently

, , , , , | Right | March 26, 2019

(The credit card system breaks down due to a server error. We hang a sign outside apologizing and explaining the situation. A couple walks in.)

Customer: “I’ll pay with a card.”

Me: “I’m sorry, it’s not possible right now. The system broke down. Cash only.”

Customer: “But I want to pay with a card. Can’t you just let me do it?”

Me: “As I said, it’s not possible. The system is not running. I’m sorry—“

Customer: “Are you kidding me? You can’t refuse my payment, you idiot! Who’s the customer, you or me?”

Me: “I’m sorry. The system broke down. It’s just not possible. It’s not our fault. The company’s whole system has broken down.”

(The man walks away and joins the woman in the seating area. They are discussing for about ten minutes, constantly pointing at me and shaking their heads. Then I get a call by the company that they fixed the problem; the system is running again. I approach the couple.)

Me: “Excuse me. The problem was fixed. We can accept cards again.”

Customer: “Do you really think we still want to buy anything from YOU? I am a customer and you have to show me at least some basic human respect!”

(However, they stayed in the seating area for about one hour, just talking.)

Seasonal Screaming

, , , | Right | December 26, 2018

(I live in Switzerland. During the Christmas season, I work at a jewellery store as a sales assistant. An American customer carrying a cup of coffee comes in asking for help. I show him to the appropriate section, when the store security comes up to us.)

Security: *in Swiss German* “Sir, I’m sorry but you can’t have an open container and drink from it in the store.”

(The customer looks at me so I translate to English. Without warning he SCREAMS whilst speed-marching out of the store.)

Customer: “I DON’T F****** CARE! YOU’RE LOSING A SALE!”

(Buddy, I don’t care, either. If you had let me finish, I could have explained that security could’ve held on to your cup. Either way, employees do not decide store policy, and we don’t appreciate being screamed at.)