I am shopping at a large hardware store when I see a woman having some kind of meltdown at the service desk. She is pointing and screaming at some employees while talking to a manager.
Customer: “I don’t understand! You have some right there!”
Manager: “Ma’am, just because we have staff who are Hispanic, it does not automatically make them contractors!”
Customer: “They are contractors and I need them! Why am I not getting the service I am paying for?!”
Manager: “Ma’am! You want to pay for the wood, but we don’t offer contracting services. You need to install your deck yourself or hire someone to do it yourself.”
Customer: “That’s what I am trying to do, and you have Mexicans! Rent them to me!”
I am about to walk away — I am getting uncomfortable with the blatant racism — but then I see the police being escorted into the building by another employee. They’re directed to the screaming woman. She refuses to calm down, and so is escorted from the premises, knocking some items over in a frustrated rage as she does so. I approach the manager.
Me: “If it’s helpful for you to have any witnesses to that who aren’t employees, I’d be happy to put my contact details down.”
Manager: “That’s very kind of you, but we have cameras everywhere.”
Me: “What was she screaming about?”
Manager: “Oh, she woke up this morning and decided she wanted to have a deck built there and then, and she thought that just buying the decking from us included installation and labor. When I said we didn’t offer that service, she tried to demand that we ‘rent’ out some of our Hispanic staff to install it for her.”
Me: “Wow.”
Manager: “Yeah. We get a lot of crazy here, but we have to call the police when they start to threaten to enslave our staff.”
Related:
Employees Are Not Human!