I’m a male stylist in my friend’s hair salon. Her last name is a man’s first name — for example, Michael. The name of the salon is Michael & Company.
One morning, I have an appointment at 9:00 and I’m in early to get myself ready for the day. I’m also the only one there at the time. About fifteen or twenty minutes before 9:00, a woman comes storming in.
Me: “May I help you?”
Customer: “I’m looking for Michael!”
Me: “We don’t have a Michael here.”
Customer: “Well, I know Michael and I thought you were him. You’re not Michael & Co?”
Me: “I’m [My Name]. Do you need an appointment or something?”
Customer: “I want a haircut now!”
Me: “Well, I have someone on her way, and right now I’m booked for the next month. I can book you then. Otherwise, you can check back in an hour or so to see if the others can get you today.”
Customer: “No, I want you to do it today!”
Me: “Ma’am, I’m booked for the month. There’s no way I can get you until then.”
Customer: “Well, in the time we’ve stood here talking, you could’ve already washed it!”
Me: “That’s true, but then my client with an appointment would have to wait. So, I can book you next month, or you can check with one of the others in about an hour.”
She stood there for a couple of seconds, staring at me, and then she left, slamming the door behind her. Then, she SAT IN HER CAR waiting to see if I really had someone coming.
Of course, my client was two minutes late!