(I have called a customer’s bookkeeping department to let them know we will not be loading their employees, currently at our shop, due to their account being overdue.)
Me: “If you’d like to give me a credit card number over the phone, I can get your account paid up and your employees loaded and on their way.”
Bookkeeping: “Oh, no, I won’t be giving you a card over the phone. No one here has one.”
Me: “All right, ma’am, but I will not be loading your employees until your account is paid in full.”
Bookkeeping: “Can I fax you a check?”
Me: *pause* “No, I don’t think that’s going to work.”
Bookkeeping: “Are you sure?”
Me: “Yes, ma’am, I am sure that we will not be taking a faxed check.”
Bookkeeping: “Okay, I’ll call you back.” *hangs up*
(The job site supervisor calls; the guys at our shop have let him know we won’t load them.)
Supervisor: “What’s going on today?”
Me: “Non-payment again, I’m afraid. I’ve already spoken to bookkeeping.”
Supervisor: “Can someone give you a credit card over the phone? My guys need to get to the job.”
Me: “Absolutely, but bookkeeping has already told me that they won’t be doing that, and that no one has a credit card. They offered to fax me a check.”
Supervisor: *pause* “Really? I’ll call you back.”
(They were somehow able to find an employee with a credit card so the guys at my shop could get loaded and leave.)
