Email Fail, Part 18
(One day, none of our emails seems to be sending. We’ve lost the connection on the modem, and can’t reconnect. I check the phone lines and everything seems fine, so I phone the London IT Helpdesk.)
Tech: “Yeah, the email system went down overnight. We’re trying to fix it, but we need to recall the backup tapes, so it’ll be at least a few hours before anything is back online.”
Me: “Okay, no worries. I’ll let you go; you’re probably really busy.”
Tech: “Yeah, everyone keeps phoning us to ask why email isn’t working. Did you not get the alert we sent out?”
Me: “The alert that goes via email?”
(A pause. I can almost hear the cogs whirring in the young man’s head.)
Tech: “Oh, my God. That was dumb, wasn’t it? We’ll put an alert up on the intranet page!”
Me: “Good idea.”
(As I hung up, I heard him shouting to his boss, “Why did we email the bloody alert?!”)
Related:
Email Fail, Part 17
Email Fail, Part 16
Email Fail, Part 15
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.