Alpha, Bravo, Circus, Drake

, , , | Right | April 20, 2018

(We get a lot of calls asking us where to send the claims form back to, even though the address is in the top right of the letter. It is a fair question, as we are a white label company, so we don’t always have the name of the insurance in the address. I get a call through and the customer is asking, “Where do I send this back to? There is no address and no envelope.”)

Me: *says address slowly* “One… Drake Circus…” *rest of address*

Caller: “1 DC—” *rest of the address correct*

Me: “No, sorry, let me try again.” *very slowly* “Drake Circus.”

Caller: “Yeah, I got that. DC.”

Me: “No, I mean the address is the words, ‘Drake Circus.’ I could spell it phonetically for you.”

Caller: “I’m sorry, dear. I don’t know what that means. I’ll send it to the address on the letter.” *hangs up*

Me: “…”

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