Calling The Police While On The Phone With You

, , , , | Legal | September 20, 2018

Me: “Good morning, [Law Firm]. How may I help you?”

Caller: “WHO IS THIS?!”

Me: “[Law Firm], may I help you?”

Caller: “HOW DID YOU GET THIS NUMBER?”

Me: “Is there someone I can connect you with?”

Caller: “I’VE ALREADY CALLED THE POLICE!”

Me: “Good to know; have a nice day!”

Caller: *click*

The Couponator 9: The Passive Aggression

, , , , | Right | September 7, 2018

(A customer comes in to my store on a very busy holiday afternoon. Most of the store is on sale, all of it carefully marked and constantly checked because we have a lot of customers who would be happy to argue about a signage error.)

Me: “Good afternoon! Welcome to [Store]! Are you shopping for a special occasion today?”

Customer: “Do you have any coupons?” *not “Hi,” or “Good afternoon,” or “How are you?” or any other greeting*

Me: “Ma’am, you would have received any current coupons either in your mail, or by email, or text if you are signed up with us. We do not keep coupons in the store.”

(We never have, and anyone who has ever shopped with us knows this, but I have found that doesn’t keep even regular customers from asking anyway.)

Customer: “Hmph!” *points to full run of dresses on a rack with no sales signs* “Is this dress on sale?”

Me: “No, ma’am. All the sales dresses, and everything else on sale, are on racks with signs on top or have a tag hanging on their hanger.”

Customer: “Well, why not?!”

Me: “Ma’am, that’s a brand-new arrival.”

Customer: “Hmph. Well, I’m just looking.”

(She wanders through the store for nearly an hour, slowly collecting clothes and badgering the manager-on-duty and me as to whether each garment was on sale and how much the sale price is, and repeatedly asking about coupons and getting the same answer each time from both of us. After she’s tried on and made her selections, she brings her clothes to the counter and starts digging through her purse while I get the information I need to start ringing up her purchase and begin to do so.)

Customer: “I know I have a [Store] coupon in here! Where is it?” *she dumps what seems like hundreds of mailers from stores and other coupons on my counter* “I had a 15% coupon for this place. That woman! That woman at the [Other Location Store]; she took my coupon. Mm-mm-mmh! She took my coupon!”

(I continue ringing up clothes with a blank but smiling face during this monologue, saying nothing and refusing to take the passive-aggressive hint that I should come up with a coupon code.)

Customer: “Let me ask you something. Why would that woman take my coupon?”

Me: “Ma’am, our coupons work just like at the grocery store or any other store. You can only use them once.”

Customer: *showing absolutely no surprise that she got that answer* “Mmph. I still think I should have a coupon.”

Me: “I’m so sorry you can’t find one. Your total is [total]. You’ve rolled over your reward points with your purchase today; here’s your certificate. Have a great holiday!”

(We found out when clearing the fitting rooms that she’d left all her unwanted clothing in a pile, too. Afterwards, I told the manager-on-duty that there was no way I was going to hunt for a coupon code for her, given her behavior with the two of us before checking out. The MOD said she’d enjoyed watching me refuse to cave in to the woman at the register, and didn’t understand why people couldn’t figure out that being rude wouldn’t get them any favors.)

Related:
The Couponator 8: The Fabric Of Reality
The Couponator 7: The Forgotten Coupon
The Couponator 6: The Coupon Awakens

Unfiltered Story #119061

, , | Unfiltered | August 29, 2018

I work at a movie and music store. We get new releases sometimes up to three weeks before they come out.
I had a customer call to ask about a tv show.
Me: “thank you for calling (store) my name is (name), how may I help you?”
Customer: “I was calling to see if you have Downton Abbey season 5.”
Me: “okay sir, let me look that up for you” …. “Looks like we have one on bluray”
(Mind you on our inventory when you look something up it just shows on hand count and normal price before sale, one you double click on it you can see the sale price and release date.)
Me: “oh sir, I’m sorry but rusty actually doesn’t come out until Tuesday.”
Customer: “but I thought you said you have it”
Me “sir I apologize we do have the one, but it doesn’t come out until Tuesday.”
Customer “so can I buy it?”
Me “no sir it is not available”
Customer “why not”
Me “it comes it Tuesday”
Customer “can you put it on hold for me”
Me “no sir I can’t. It’s a new release and we do not put those on hold, you can come in and reserve a copy if you would like”
Customer “I’ve put stuff on hold before”
Me “we can put older titles on hold but not new releases and not before it’s released. You can reserve a copy for $5”
Customer “so let me clarify….”
At this point I start hitting my head against the counter.
Customer: “you have it but I can’t buy it, you can’t hold it, but I can reserve it.”
Me “yes sir, again I apologize that I told you that we have it in stock.”
Customer “so can you reserve it for me?”
Me “sir you have to come in to that like I’ve said already”
Customer “oh……Okay”
And he hangs up with no other words. My head hurt from banging it against the counter by time the call ended.

Civility Crumbles Like A Cookie

, , , , , | Right | August 1, 2018

(I work at a restaurant that has soups, salads, and sandwiches. We are known for good service, but if we get something wrong, we promise a free pastry. This woman has come before, claiming that we got her order wrong and demanding a pastry. The last few times we have given her the pastry, but now it’s just getting old. I’m working the drive-thru one day and it’s pretty busy. She comes and orders:)

Customer: “Hi, I would like [order].”

Me: “All right, that will be [total] at the window.”

(She comes up to the drive-thru window and I give her the order.)

Me: “There you go. Have a nice day!”

Customer: “Yeah, okay.”

(She checks her bag and, of course, tells me it’s wrong.)

Customer: “When will you people ever get anything right? My order is wrong again, so I get another cookie!”

Me: “Ma’am, I remember taking your order, and that’s exactly what you ordered.”

Customer: “Really? You’re going to talk back to a customer? I demand to see the manager.”

(I get my manager and she repeats the whole thing over. I tell my manager that she is lying, and she believes me because she has dealt with her before.)

Manager: “I’m sorry, ma’am, but if [My Name] says you ordered that, then there is nothing I can do.”

Customer: “What horrible service!”

Me: “Miss, you are holding up the line.”

Customer: “You people disgust me.”

Me: “Miss, you’re fighting with me over a pastry.”

(The lady huffs and throws the bag of food at me. I step back, stunned. My manager comes to the window once more to talk to the lady, but she has already driven off.)

Manager: “Are you all right?”

Me: “Yeah, I’m fine, thanks.”

(The lady never came back, thankfully, and the cops were called for harassment. They caught her and arrested her.)

You Won That Throwdown

, , , , , , | Right | June 13, 2018

(I work in a small specialty mall store, and my manager is awesome. Cell phones aren’t a thing yet, so we are very eager to help anyone and otherwise find ways to amuse ourselves. One day, a super-important-type comes in looking for a blacklight for his kid. The guy is an a**hole the entire half-hour I deal with him, and then I get to ring him up for his purchase.)

Me: “That’ll be [amount].” *extends hand for payment*

Customer: *throws a couple bills at me, deliberately under my outstretched hand, not saying anything*

Me: *digging for change; looks over at manager*

Manager: *nods in the affirmative*

Me: *throws change at rude guy* “Here’s your bag! Have a great day, and thanks for shopping with us!”

Manager: *laughing, walks to the back*

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