This Isn’t A Couch Gag

, , , , | | Right | May 10, 2019

Boss: “Okay. I know this sucks, but we can’t sell the couch in the display window because they sent it without legs, but we’re completely full and there’s literally nowhere else to put it. There’s no price on it, but if anyone gives you trouble you can call [Assistant Manager] at the other location.”

(Of course, as soon as he leaves…)

Customer: “So, how much is the couch in the window?”

Me: “I’m so sorry, that couch isn’t for sale right now; it’s missing parts.”

(The usual back and forth: “Sell it to me!” “No, I can’t.”)

Me: “If you’d like, I can call a manager to confirm what I’m telling you.”

Customer: *smugly, like she thinks I’m just being lazy and the manager is going to tell her something different* “Fine.”

(I call the manager and explain the situation.)

Manager: “Let me talk to her.”

(I hand the customer the phone, and the manager tells her exactly what I just did. The customer throws the phone at me and storms off. I pick up the phone.)

Manager: “I heard a crash; is everything okay?”

Me: “Yep.”

Manager: “Did she throw the phone at you?!”

Me: “Yep!”

(This happened when I was in high school, and the best part was I recognized the customer as a teacher at my school. You definitely want someone who gets aggressive about a couch teaching!)

Unfiltered Story #148212

, , | Unfiltered | April 30, 2019

(I was at the cash station ringing up a customer’s purchases when another lady queued up behind her ready to make hers. There was only her and the woman I was currently ringing up. My manager is behind me busy with visuals for the store. There are 4 registers but at most we’ll open a second if it starts to get really busy and there are more than 4 people in line.)
Woman: (to my manager) Can’t you open a second register?
Manager: We’re not currently able to.
Woman: Gosh it’s like (large chain store) you have a bunch of registers but only one is open.

(this is clearly making the customer ahead of her uncomfortable. The customer in front of this woman is pretty much done with her purchase by now anyway.)
Customer: Finally.
(I ring through her purchase and it gets to the payment screen. I have to ask for debit or credit because it’s difficult to see the cards they use. She says it’s debit, but later I realize she needed credit. Her purchase wouldn’t go through. She left in a huff without making her purchase of one item… )

Asking With A Hidden Meaning

, , , , | Right | April 25, 2019

(I am a cashier.)

Me: “Hi. Did you find everything you were looking for?”

Customer: “Why? Are you hiding something?”

Day Of The Tentacle

, , , , , | Right | April 22, 2019

(I work in a popular discount shoe store, and I am putting stock away when a customer walks in wearing a white tank-top, a thick gold chain, and a fake fur coat.)

Customer: “Hey. Do you guys sell men’s boots?”

Me: “Yup, they’re in the next aisle over.”

Customer: “Oh, okay. Hey, what’s on your necklace?”

Me: “It’s an octopus and a clock face.” *spreads the charms out to show him*

Customer: “Cool! Hey, did you know that when octopuses mate, the male shoves its tentacle p***k into the female’s brain so they literally f*** each other’s brains out?”

Me: “I’ll remember that for trivia night, sir.”

(He then went to go look at boots as if nothing had happened at all.)

The Customer Is Never Right, Even When They Are

, , , , , | Right | April 1, 2019

A customer comes up to customer service while I’m running it and shows me a jar of peanut butter. He thinks it’s on sale, but isn’t sure because there isn’t a tag for it on the shelf. I start off sceptical because usually, if there’s no tag there’s no sale, but I grab a nearby flyer for the week’s sales to double check. I’m pleasantly surprised to find peanut butter on sale that is a different flavour pictured, but the same brand and size as the man’s. I tell him that in all likelihood the jar he has will be on sale, but he isn’t certain. Since it’s not busy, I get someone to cover customer service while I take the man to the aisle to observe the situation.

In the aisle, I find all the flavours of peanut butter of that brand and size marked with sale tags except for his own. I tell him that despite this, odds are that the one he chose simply had its tag knocked off by a passing customer and that I can personally guarantee that it is on sale. But the man still isn’t sure.

I then see a clerk walking by, one who I know regularly puts up the new sale tags every time the sales change, and grab him to ask him. He tells us both that the peanut butter the customer grabbed is absolutely the correct kind, as he remembers clearly putting up tags on every single flavour, including the one in question. The man leaves, but he still looks uncertain. About twenty minutes later, after the man finished his shopping, he comes back to customer service and thanks me for all my help, but informs me that he put the peanut butter back because he “only wanted it if it was on sale.”

I just find it amusing that in the five years I’ve worked at this store, the only time the customer was ever right they managed to make themselves wrong in the end, anyway!

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