Wash Your Hands Clean Of This Guest

, , , , | Right | April 6, 2020

(I am a housekeeper in a hotel in my town that holds a lot of contracts with companies, meaning they get a discount price when they use us. One of our biggest contracts is with the railroad; we have rooms set aside for transport — in and out constantly because they are driving the trains — and some who are long-term that are brought in to work in the area for a long period before moving to the next location.

This involves a guy in a crew that is part of the long-term group. For the record, a lot of them have told me they don’t actually have a permanent address — that they literally live out of hotel rooms and just stay with family if they have a break between jobs.)

Coworker: “Hey, do you have room 123 on your list?”

Me: “Yes, they had their ‘DO NOT DISTURB’ sign up.”

Coworker: “Well, I just had a guy tell me to clean his d*** room.”

Me: “Okay, I’ll go now.”

(I head to the room, and when I get there the sign is still up and I hear people inside. I knock and identify myself as housekeeping. The guest opens the door.)

Guest: “About d*** time.”

Me: *smiling* “Hi, my coworker said you asked for service. Is there something specific you needed?”

Guest: “I need my f****** room cleaned! I have been here almost a week and no one has been doing their jobs and f****** cleaned it.”

Me: *keeping my nicest smile I can* “I am sorry about that. I noticed your ‘DO NOT DISTURB’ sign is up; may I ask how long it has been up?”

Guest: “I put it up when I got here so no one comes in when I’m f****** sleeping.”

Me: “I’m sorry for the confusion, sir, but we are not allowed to enter a room when the sign is up without permission, and as the sign indicates, we cannot disturb the person to ask for it. Technically, since it’s still up, I shouldn’t have knocked.”

Guest: “I don’t want you to disturb me when I am sleeping but I still want my room cleaned! God, you are stupid!”

Me: *still smiling* “I am sorry, sir, but we have no way of knowing that you are not sleeping unless you take it down.”

Guest: “So, you won’t come in at all unless I hunt you down like an animal and ask? That’s bulls***!”

Me: “A lot of guests do not like the idea of strangers being in their room so they keep it up at all times and ask if towels or any other items are needed.”

Another Guy In The Room: “So, that’s why you asked if he needed something specific?”

Me: “Yes, sir, most common requests are fresh towels or for us to take out the garbage.”

Guest: “Well, I want my entire room cleaned.”

Me: “Yes, sir, but in future, you will either need to take down the sign or again ask for assistance.”

Guest: “What if I forget to put it up?! I don’t want you in the room while I’m sleeping!”

Me: “We always knock first but if no response is received and we enter to find someone sleeping we leave immediately. But the door does have a deadbolt; if you lock it no one can enter, not even with our master key. If you want, you can lock your door so if your sign is not up we will knock but we can’t come in.”

Guest: “Really?”

(With the door open, I lock the deadbolt and use my key, showing him that it won’t unlock.)

Guest: “Well, the sign is only for when I am sleeping.”

(Thankfully, the other guy in the room convinced him to leave me to clean in peace. This guy had one of the dirtiest rooms I had ever cleaned. Since we are not allowed to touch guest’s stuff we have to clean around it. The bathtub had a black ring around it and there were personal hygiene products all across the sink and clothes everywhere that made vacuuming impossible, and I had to hop to get to his bed which, thankfully, didn’t have anything on it.

The worst was the kitchen. He had trash and dirty dishes across the counters as well as food and other things. Each room has recycling and two garbage cans; all were empty. We are allowed to empty the cans, but we can’t clean up since we cannot guarantee what is garbage and what isn’t.

While I was cleaning the front desk came to tell me I had transport rooms that needed to be cleaned ASAP and thankfully saw the mess, which was good because the guy actually complained that I didn’t properly clean his room. When asked, he said it was still a mess and that I didn’t do his dishes.)

A Wordsliposaurus

, , , | Right | March 30, 2020

(My husband and I work at the same hotel; I am housekeeping and he’s at the front desk. A fellow housekeeper quit, so even though I’m part-time, I’m working six days a week while my husband has his normal full-time hours.

I am assisting with planning my sister’s baby shower which is the day after my son’s birthday. Exactly a week before my son’s birthday, my father has a heart attack which, thankfully, he survives. I am giving this information so one can understand how crazy things are.

We decide to do a last-minute party on my son’s birthday two days away since it’s my husband’s day off before I go to work. When we confirm this, I literally run to the bakery for a cake. When I get there, it is busy; I manage to place a late order for the party.)

Baker: “Writing?”

Me: “Happy Birthday, [Son].”

Baker: “Colours?”

Me: “He likes blue… and green… and red… It doesn’t really matter; he likes all colours.”

Baker: “Would you like flowers or balloons or something?”

Me: “Yeah, that would be great.”

Baker: “Which one?”

Me: “I’m sorry, umm, actually, would it be possible for a dinosaur?” 

Baker: “Sure, you can bring in a picture and we can put it on the cake, but it’s much more expensive.”

Me: “No, it doesn’t need to be fancy. I was thinking like a doodle of one instead of balloons. My son is turning three; he will recognize it even if it’s not pretty.”

(The baker looks at me a little confused and I ask to borrow her pen and paper and draw a head long neck and body.)

Baker: “Oh, now I understand. Well, everyone would know that’s a dinosaur, and that should be easier than flowers.”

Me: “And my boy is obsessed with dinosaurs, so he’ll be so happy.”

Baker: “Okay, it will be ready at [time] on [birthday].”

Me: “Okay, great, thank you for being difficult.”

(I turn to walk away and I realized what I said.)

Me: “Oh, my God! I meant to say, ‘Thank you, and sorry for being difficult.’!”

(Thankfully, the baker thought it was the funniest thing she had ever heard and was laughing… as was literally everyone who heard me.)

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Unfiltered Story #184130

, , | Unfiltered | January 28, 2020

(It’s amazing how often some people forget when they order extras it will increase their final bill.)

Sheriff: “I’ll have the special, I’ll also have the soup, add a gravy as well, and a drink.”

 (This adds approximately seven extra dollars added to the bill.)

Sheriff: *pays* “Why does it cost so much more than the price of the special on the board?”

Two local teachers. One who is a regular and one who rarely comes.

Rare customer Teacher: I want an order of chicken wings to start. I’ll have the Chicken Burger, add bacon to it, can you make the fries a poutine? I also want a drink.

Regular Customer Teacher: I’ll have the exact same thing, but I don’t want chicken wings.

Each burger orders price is now increased by approx 7 dollars from the add ons, not including the drinks.

Rare customer to regular: I’ll pay today, go ahead and I’ll see you later! *hears total* It costs how much?!

The Time Traveller’s Strife

, , , , , | Right | November 10, 2019

(Working in a photo lab, I see all kinds of terrible pictures. On this occasion, after I develop the negatives, this customer’s pictures are completely out of focus. I develop them anyway, because they seem to be of a vacation, and mark them as “no charge.” When she comes to pick them up, she demands that the cashier come and get me.)

Customer: “These pictures are all out of focus!”

Me: “Yeah, sorry about that. I salvaged everything I could.”

Customer: “I want you to try again.”

Me: “Sure, I’ll see what I can do, but don’t hold your breath.”

(I print them again and try to adjust brightness and saturation to try and get more definition, but it’s still terribly blurry.)

Me: “Sorry, ma’am, this is the best I can do.”

Customer: “I want you to do this properly, and print them in focus!”

Me: “Ma’am, the only way that’s happening is if I go back in time and teach you how to use a camera.”

(She stormed off and I got a complaint, but it was worth it.)

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Unfiltered Story #160152

, , , | Unfiltered | August 18, 2019

(This happened to me in my days as a pump attendant. In the defence of the customer i did neglect to ask them a crucial piece of information before starting the pump. I was outside with my colleague chatting with them, it was nearly the end of my work day when a new Ford diesel super duty pulls up and asks for 20 dollars of diesel. Most people who ask for 20 dollars of fuel usually just hand me a 20 dollar bill so i decided to just pump it without asking, and this happened)
Me: OK so that’ll be $20
(Customer shoves a debit card at me, tells me the pin and his member number, and says he wants a receipt)
Me: (saying inside “oh crap”) oh…..OK, I’ll be back in a minute.
(I go inside and attempt to pay but I forgot the pin, so i go back out)
Me: Hi, sorry I seem to have gotten your pin wrong. What was it again?
Customer: buddy! Come on! You should have asked me how I was paying first! It’s (pin)!
(I go back inside, enter the pin info correctly but apparently got his member number wrong. I’m just finishing up and getting his receipt when he comes in)
Me: Oh! Hi! OK so I got it all done for you, here’s your receipt….
(He looks at me with a very condescending expression, points at my nametag, says my name out loud, just nods, turns around and walks out. This was the end of my shift so i went into the back to start changing out of my work gear, when my Co worker comes in)
Co worker: so that guy you helped just came back in screaming “where’s that (name) kid! He got my member number wrong! If i see him again I’m going to pin him against the wall!”
(After that moment i never failed to ask how the customer was paying before hand. I’ve had angry customers before but they’ve never threatened to physically harm me. Funny thing is i have a Co worker with the same name as me and he came back another day, saw his nametag, and started giving him a hard time!)