Carrier-ing On Anyway

, , , | Right | May 10, 2018

(I work in the mobile phone department that sells services for various carriers. An older couple catches me while I am putting product away.)

Wife: “Hello, would you know what sales you have going on for [Phone]?”

Me: “Sure, who is your service provider? Do you have [Carrier #1], [Carrier #2], or [Carrier #3]?” *sales and promotions vary from carrier to carrier*

Husband: “Why don’t you give us [Carrier #1] and [Carrier #2]?”

Me: *goes through the promotions for both their chosen carriers*

Husband: “Oh, we don’t use [Carrier #2]! They don’t have good service where we live!”

Wife: “Well, thank you, anyway! We’ll try again later.”

Me: “…”


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Getting Long Distance Fixed

, , , | Working | April 30, 2018

(I’m trying to figure out how to get a replacement phone. The one the store sent me was defective, and because it was a refurbished phone, the physical store in town says they can’t help. They give me the number to call and I do. I’ve talked to about five people and been transferred to multiple departments, and I’m getting irritated.)

Me: “I really need this fixed. It’s not acceptable that I was sent a defective phone.”

Employee: “I completely understand. I’m going to get this fixed.”

Me: “Great. Thank you.”

Employee: “Okay, which location did you bring the phone to?”

Me: “The one at [Street in Town].”

Employee: “Okay, I need you to take it to [Store in City I haven’t lived in for a decade].”

(I’m stunned, because this information has certainly been updated then. All bills and new orders have been delivered to my new address.)

Me: “What? I haven’t lived there since I was twelve. Why is this location being brought up?”

Employee: “I need you to bring it there. That’s how it will get fixed.”

Me: *sighs and hangs up*

(I eventually called back after the rage passed, got it worked out by someone who didn’t want me to travel 1,000 miles.)

Not Much Assurance About The Insurance, Part 8

, , , , , | Right | December 15, 2017

(I work in a major wireless retail store. A customer comes in with a newer smartphone that he recently purchased. It is no longer working after being dropped in a pool. After going over multiple options, including insurance which ships overnight, the customer opts to buy out his current phone agreement in order to get a new device in store.)

Me: “Today you’ll have to pay the remaining amount of your current device, which is $450, plus the tax on the new phone, and then your monthly payments will start over on the new phone.”

Customer: “But you said I’m buying out of my agreement? I don’t want to have a payment.”

Me: “Yes, sir. You’re buying out your broken device that you still owe on, but then you said you would like to purchase a new phone today in the store instead of going with the insurance.”

Customer: “You mean because I broke my phone, you’re going to charge me for a new one?”

Me: “Yes, sir, electronics do cost money. Again, if you do insurance, you’ll just pay a small deductible and you’ll get a new phone tomorrow; that would be cheaper.”

Customer: “I told you I don’t want to do the God**** insurance, but it’s poor business to charge me for a new phone just because I destroyed my other one.”

Me: “If I go out and wreck my car, and want a brand new one, I still have to pay off the old loan, and then I’d start a fresh loan on a new car. I don’t get a free one.”

Customer: “Well, no one would do that. That’s why you have insurance!”

Me: “…”

Related:
Not Much Assurance About The Insurance, Part 7
Not Much Assurance About The Insurance, Part 6
Not Much Assurance About The Insurance, Part 5

He Is All Talk… And That’s It

, , , | Right | November 23, 2017

(I work for a cell phone retailer. An older gentleman comes into the store and states that he has lost his phone. We go over the process of checking if he has insurance on his device, as well as going through the steps for filing a claim. He opts to file the claim in-store. While going through the automated steps on the phone with the insurance company, and as we are issuing him a loaner device, we hear things like this:)

Customer: “Why do I have to talk to a robot?”

Customer: “These d*** robots are taking over everything!”

Customer: “I don’t understand what this robot is asking me.”

(Not many people enjoy automated systems, so though this is a wee bit strange and annoying, it is understandable. Once his claim is filed, we begin to issue him a loaner phone. Since one of our devices is malfunctioning, we have to remove that one and activate another one. While thanking him for being patient as we do this, he completely ignores us, which we don’t mind. He is muttering profanities as well as having a full on conversation — with no one. My manager and I exchange confused looks. My manager then pulls up the memo pad on the computer while waiting for the claim to fall through. I think she is making account notes, but she is actually writing a message for me to read over her shoulder. She writes:)

Manager: “I’m pretty sure he’s talking to himself…”

A Model Racist

, , , , | Right | June 19, 2017

(My mother, my sister, and I are at a store to upgrade my phone. A lady in her 30s and what I assume is her mother walk in and ask to see a model for the new IPhone 6. Worker #1, who is a black man in is 20s, is told by Worker #2 that since they already have a model out, he can’t bring out a second one. Worker #1 tells the woman that he cannot show her the model at this time, and she and her mother go and browse the store. Five minutes later, a black man in his 60s comes up and asks also to see a model of the IPhone 6. Since the other model has been put back, Worker #1 shows it to him. After the man leaves, the lady and her mother storm back up to the counter.)

Customer: “I knew you were a racist!”

Worker #1: “Excuse me, ma’am?”

Customer: “I saw you give that BLACK man the model and not me! Does your manager know its staff is comprised of racists?! I DEMAND to see the manager and have you fired!”

(Worker #1 seems quite shaken up about this, and turns towards the manager, who is helping me and my family upgrade my phone.)

Worker #1: “[Manager] can you come here for a moment?”

Manager: “Excuse me, ladies.”

(The manager walks over and we can hear her trying to explain the situation to the customer, but the customer continues to argue and starts to raise her voice. My sister and I are trying our best to ignore her, but my mother decides to butt in when the lady starts to verbally attack the young man.)

Mother: “Oh, for the love of god! Would you just calm down?! This is obviously not his fault and you are disturbing the peace!”

Customer: “Stay out of this; this isn’t any of your business!”

Mother: “I think you made it EVERYONE’S business when you started screaming like a lunatic!”

(The woman and her mother leave in a huff, grumbling to each other. My mother turns to Worker #1.)

My Mother: “Don’t worry, dear, you did nothing wrong. You seem like an excellent young man, and she was a crazy b****.”

(Worker #1 chuckles and says thank you, and the manager comes back to help us. A tiny, old woman that was standing at the back of the store comes up to the counters and speaks to my mother.)

Old Woman: “Thank you for doing that; she was driving me insane!”

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