Unfiltered Story #155107

, , , | Unfiltered | June 19, 2019

Customer phones in for customer service:
Customer: hi. My name is *name* and my address is *address*. I just got a dining set delivered and the table top has a gouge in it.
Me: I’m sorry about that, what is the phone number on your account?
Customer: but i just gave you my address.
*bangs head on desk*

Wiping The Place Clean Of Guests

, , , , | Right | June 11, 2019

(I work the late shift at a hotel. While it’s not unusual for people to comment about my hours, this is definitely the most amusing conversation to date.)

Woman: “Oh, my God, are you still cleaning?”

Me: “Yes, I am the late shift.”

Woman: “What? You clean all night?”

Me: “Not normally; the odd time I’ll be here until midnight, but normally 10 or 11. Tonight I’m off at 11.”

Woman: “Wow, you are a hard worker.”

Man: “You must do the work crews.”

Me: “Yes, sir, my main responsibility is cleaning the rail crews’ rooms since they are constantly routing.”

Woman: “So, someone does cleaning all night?”

Me: “No, ma’am, I am the late cleaner and we have an early cleaner who starts at five am. There is no housekeeper for the slowest part of the night, but if needed the front desk will clean a room for them.”

Man: “You do what you have to. How are the rest of the rooms divided up?”

Me: “We have other housekeepers who work normally eight to four; their job is the regular guest rooms. If the early cleaner or I have free time we will also clean the regular rooms.”

Woman: “Twenty-four-seven cleaning is crazy! I will write to your head office for you and I promise we will never stay with this hotel again!” *walks off before I can say anything*

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Would Prefer To Keep This Private

, , , , | Working | June 10, 2019

(I am an admin, and I’m in charge of booking a hotel room for my boss. I use the company card to pay for it, but since it has my name on it, I need to fill out a credit card authorization form. I call a particular hotel asking for the form and receive it via fax, except the form isn’t empty. It has another person’s credit card information on it! The credit card is in date, and from a stay in the hotel from six months ago! I call to ask them to check and make sure it won’t happen again and get an actual blank form.)

Desk Agent: “Hello, [Hotel] front desk. How can I help you?”

Me: “Hi I called a few moments ago about a credit card authorization form and—“

Desk Agent: *interrupting me* “Yes, I just sent it. Please check your fax machine.”

Me: “No, actually, I—“

Desk Agent: *still interrupting me* “Please check your fax machine, ma’am.” *click*

(I sit for a moment, staring at my phone, and then I call back.)

Desk Agent: “Hello, [Hotel] front desk. How can I help you?”

Me: “Hi. I received a filled-out credit card authorization form.”

Desk Agent: “Do you need help filling it out?”

Me: “No, I wanted you to know that you sent me one already filled out.”

Desk Agent: “That’s not possible, ma’am.”

Me: “It is, because it happened.”

Desk Agent: “You must be mistaken. There is no way a filled-out form made it to you. Just fill out the form.”

Me: “It’s filled out with another organization’s credit card.”

(We go back and forth like this for another few minutes until I finally have enough.)

Me: “Look, do you want me to believe me, or should I just call that other person and tell them that their credit card information was just randomly given out?”

Desk Agent: “Fine, I will send you another form via fax. Please fill it out.” *click*

(After getting the correct, blank form, I shred the filled out one. The exchange isn’t sitting well with me the next day, so I call the hotel back. The same desk agent answers the phone.)

Me: “Hi, I would like to speak to a manager.”

Desk Agent: “She’s quite busy right now; she can’t take a call.”

Me: “Oh, I think she will want to take a call about your hotel breaking all sorts of privacy.”

(The desk agent grumbled but finally passed me off to the manager. The manager was fairly grumpy at first but after I told her my story, she went silent. She very calmly thanked me for my honesty, and in a very angry voice told me that she will handle it. I’m hoping that front desk agent got a lesson in privacy and taking it seriously!)

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Full-Baked Stupidity

, , , , , , | Working | May 31, 2019

(My wife works for a bakery and I help out sometimes. The recipe sheets are starting to look messy with all the changes written on them, and some of the steps aren’t in order. I decide to retype them with the changes and email them to the owner to print. The next day I walk into the bakery and the owner hands me the stack of recipes.)

Owner: “My husband made a few small changes.”

Me: *internally* “Oh, no… No, he can’t be that stupid.”

(He was that stupid. Her husband knew nothing about baking. One of his “changes” was replacing every instance of buttermilk with regular milk. He also reordered the list of ingredients, which I had put in the order they needed to be added to the batter.)

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Unfiltered Story #152444

, , | Unfiltered | May 29, 2019

I worked at a pharmacy that was  surrounded but seniors homes, so this made up the majority of our clientele, the pharmacy was in a mall which included a grocery store, when the grocery store was closed for Reno’s we brought in some basic staples like milk and bread and continued carrying them after the grocery store re-opened. our suplly was limited we carried only small CARTONS of milk, no jugs.

customer:(with a jug of milk) I want to return this, its passed the expiry date, and I lost the receipt.

me: Ma’am you didn’t purchase this from us, so I cannot process a return

customer: excuse me?! I KNOW where I purchased my milk from, I got from here and you need to return it for me!

me: we do not carry jugs of milk ma’am, only cartons, so you cannot possibly have purchased it from us, perhaps you got it from the grocery store down the hall?

(note I look a lot younger then I am, it is very likely the customer presumed I was in school and only worked part time)
Customer: I bought it from from here, you just must not have been here when the jugs came in.

me: Ma’am we are only open 9 hours a day Monday to Sat and 4 hours on Sundays and I work 8 of those hours Mon-Sat and all of them on Sundays. I place and accept all the orders, I am telling you, we have never had jugged milk in stock, you did not purchase this from us.

Customer:….. oh..sorry *hangs her head and leaves*: