I’m working in a restaurant as a waiter. A family of three is sitting at a table, ordering mainly fried foods. The mother gets herself our fried camembert with salad. Our camembert is a higher quality one which is breaded by hand two times to ensure that it won’t leak during frying.
A few minutes after receiving their food, the woman waves me over to their table.
Woman: “Everything is perfect, except I would like to complain about my camembert.”
Me: “Apologies, madam. What is the problem with the camembert?”
Woman: “It tastes really good, but as soon as I cut into it, all the cheese just flowed out onto my plate. This is unacceptable.”
I just stand there for a few seconds staring at her and her plate back and forth, thinking that she might be joking, but she is dead serious. I apologise again and, without touching the plate, I tell my manager. He goes to the table.
Manager: “I’ve heard that you had a complaint regarding one of the dishes. Could you explain it to me, please?”
Woman: “Yes, as soon as cut into my camembert, it just flowed out onto my plate. and this is not how it supposed to be.”
Manager: “Well, our camembert is freshly made to order with high-quality ingredients, and it is normal for melted cheese to do that if you cut into it.”
Woman: “Well, the ones I buy and fry at home from [Grocery Store] do not do that if I cut into it!”
My manager just apologises to her and asks if she would like to have another one on us. She says no and then cleans her plate without any further complaints. Later, when I have a chance to speak to my manager:
Me: “You know, the reason her cheese from the store isn’t like the one she had here is that it’s not cheese.”
Manager: “I know, but if I had told her, she probably would have started screaming at us because she knows better and I would have needed to comp their food. If you notice that your complaining customer has a lower IQ than you and your colleagues altogether, you should just shut your mouth, apologise, and go away so you don’t get into any trouble.”
