I work as a cashier at a grocery store that’s part of a small local chain. It’s not uncommon for people to eat food before they’ve paid for it, despite the very large, very noticeable sign reading, “FOOD PRODUCTS MUST BE PAID FOR BEFORE EATING”. Not only is it rude, but it also normally requires me to handle products that someone (normally someone’s kid) has put their mouth on. (It’s an older store, so only one of the tills has a handheld scanner. I’m normally not on that one.) As much as I’d love to give these people a piece of my mind — I’m a bit of a stickler when it comes to manners — I try to be as polite as possible. There’s no point in making a scene.
Most of the time, I get the same excuses. “I was just hungry,” “My kid was hungry,” “They’re just a kid; can’t you let it go?”, “[Other Nearby Grocery Store] lets me do this…” and so on, and so forth. For the most part, these people are unapologetic and dismissive but never try to argue with me. Except for one customer.
It was a fairly busy day (which isn’t saying much, since it’s a small store), and one of our few available cashiers that day was on break, so I had a bit of a line. Fortunately, everyone seemed to be buying only one or two items, so everything went quite smoothly. While the person I was currently helping was in the middle of paying for her items, the woman behind her, who looked to be in her sixties or seventies, opened the water bottle she had placed on the belt and took the tiniest sip I’d ever seen.
When I went to help her, I gave her my usual spiel, telling her that we didn’t allow customers to open products before paying for them. The woman interrupted me.
Woman: “I was just thirsty.”
It was almost my break, and I was a bit tired at this point, so I probably should have just shrugged and let this go. But, trying my best not to sound sarcastic, I asked:
Me: “So thirsty you couldn’t wait half a minute?”
The woman tried to tell me how she was so thirsty she’d started feeling faint and that she might have passed out if she hadn’t drunk the water. I’d like to remind you that she seemed in perfect health and that she drank barely any water. While I can’t say with 100% certainty that she wasn’t so dehydrated that another half-second without two drops of water would have caused her to pass out, I had a pretty good feeling she was just making an excuse.
Still, not wanting to press the situation further, I nodded and scanned her water bottle.
Suddenly, the woman exploded at me, ranting about how she was a cashier for years (she didn’t specify when or where), how she knew she was allowed to do this, and how I didn’t know what I was saying. I was so taken aback that I didn’t say anything. I just stared at her in shock before I handed her her water bottle and receipt and she stormed out.
All of this… over me asking her to pay for her water before drinking it.
I don’t understand some people.